Southern Appalachian Auto, Inc.

May 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced....

Our representative contacted the service plan administrator and was informed that they had no record of a request for repair. If [redacted] refrigerator has not been repaired, we request that she provide the serial number so that we can research her concerns further. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me if I actually receive the promised gift card this time. 
Regards,
[redacted]

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his microwave.I apologize for any inconvenience Mr. [redacted] experienced....

Our records indicate that a store credit was issued for the replacement. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

April 17, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 12100869)Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the furniture.I apologize for any frustration Ms. [redacted] experienced. We regret...

that we are unable to offer a refund or and exchange. All sales are final at our closing store locations. If she would like assistance with locating an authorized servicer in her area, our Furniture department can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
The refrigerator is still not working, and we have submitted another repair request through WarranTech the warranty company. Now before we can completely use the refrigerator we have to now wait until Wednesday the 22 of June for a technician to diagnose the problem again. I certainly don't accept hhgregg's standard response. The only response we will accept is a new refrigerator response.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.
Regards,
Ann GiancolaRevdex.com:The refrigerator is still not working, and have submitted another repair request through WarranTech the warranty company. Now before we can completely use the refrigerator we have to now wait until Wednesday the 22 of June for a technician to diagnose the problem again. I certainly don't accept hhgregg's standard response. The only response we will accept is a new refrigerator response.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have contacted both Paypal and Discover and the transaction code given from HH Gregg does not verify and refund given to me, as the dispute was closed and they received the money back when I cancelled the dispute thru Discover.
Regards,
[redacted]

July 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding David [redacted] concerns about his rebate.I apologize for any inconvenience Mr. [redacted] experienced. We...

regret that we are unable to reimburse him for the manufacturer rebate. The rebate form indicated that it was to be mailed before 3/21/16. If the serial numbers were not available at the time of submission, they could be added later by calling Whirlpool at (877) 624-7566 within 60 days after the postmark date.In the interest of good customer relations, we are sending Mr. [redacted] a $100 hhgregg gift card. He should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her furniture.I apologize for any inconvenience [redacted]...

experienced. It is my understanding that her information was forwarded and she should receive a call from a service provider in the next few business days if she has not received a call already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

November 4, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate...

that the stacking of the washer and dryer was completed on 10/02/016.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

[redacted]  Revdex.com, Inc.  151 N. Delaware Street #2020  Indianapolis, IN 46204  RE: [redacted] (#[redacted])  Dear Ms. [redacted]:  I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. We appreciate having the opportunity to answer the complaint.  Sincerely,  Z.A. N[redacted] Executive Team

October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I apologize for any frustration Ms. [redacted] is experiencing with...

the refrigerator. We regret that we are unable to authorize a return or an exchange.We contacted the service plan administrator and were informed that they did not have a record of an issue with the model number. It is our understanding they are contacting the service provider for more information. Ms. [redacted] may be eligible for food loss reimbursement under the coverage of her service plan. If she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s TV concern.
Again we do apologize for any inconvenience Mr. [redacted] may have experienced. Our records indicate Ms. [redacted] was provided a different model Samsung on 01/11/17
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s purchase.I apologize for any frustration [redacted] may have experienced. Due to our current...

liquidation, all sales are final. We ask that MS. [redacted] please pick-up the unit from the local store before it closes. Service will need to be set-up with the manufacturer, who provides a one year warranty. The manufacturer can be contacted at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The vendor has clearly stated they will not honor the purchase price, without giving a further explanation.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have tried to contact warrantech which is the provider of hh gregg extended warranty contracts, the problem I have is from previous problem that was under warranty.  The door is not sealing on the freezer due to the metal guide seems to be bent or something which is not allowing the door to close properly. If you are not going to stand behind a door that isn't properly closing with a warranty that says it covers mechanical defect, then I would like the documentation that shows it is not covered.  I believe a door not being able close properly would be a mechanical defect. And if you are not going to stand behind warranty hh gregg sold me then hh gregg should refund my money I paid for that warranty.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want at least 2 years of warranty for the appliances paid by HHGregg company. I have  received all discomfort and still dealing with damage appliances which is not fair.  EVERYTHING that I bought to this store was damaged and defective. They want the customer to be guaranteed and make money because they sell you used appliances and warranties as well. I have received so bad feedback from people in general about this company regarding issues with defective products and bad customer services. I can't believe it is happening to me and no one can't do ANYTHING to stop this totally mess. Definitely, I won't recommend it. This company is not offering anything to me. Why they don't pay off the HHGregg credit card that I still paying? All the appliances were so expensive and not cheap or on sale...I am paying a lot still. I want $$$$$recompense to my credit card and 2 years of warranty (I am pretty sure I will needed for the next month, something will break again).
Regards,
[redacted]

April 4, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his television.We apologize for any inconvenience Mr. [redacted] encountered. We have concluded that there is no further information to add to our original responses.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] experienced. Her feedback...

is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $50.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted]Executive Team

October 24, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issues.
We apologize for the inconvenience Mr....

[redacted] may be experiencing, and based on the purchase date Mr. [redacted] is out of this return/exchange policy through hhGregg.
However Mr. [redacted] is under a manufacture warranty, and is required to contact Samsung for all service request including exchanges. 800.726.7864
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]