Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This company blatantly violated the Virginia Consumer Protection Act with it's fraudulent advertising, caused me a world of inconvenience and cost a close friend of mine $150 when I tried to give them a gift of a TV, only to have HHGregg not honor their printed advertisement.  Their "referring" the information to the basement storage boxes doesn't bring this matter to any sort of resolution.  Yes I settled for another TV at the request of a good friend who wanted to save me the aggravation of having to deal with this company further, I did not get a TV for the amount of money I should have, again only being offered lesser quality or higher price...NOT WHAT WAS AGREED TO AT THE BEGINNING!.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your follow-up letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. However, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

November 18, 2015RE: [redacted] 
Dear [redacted]:I have received your recent letter [redacted] concerns about her television.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan she purchased is administered through...

[redacted]. We contacted the service plan administrator and were informed that they do not have a record of a repair request. If she has any questions, [redacted] can be reached at [redacted]We appreciate having the opportunity to respond to the complaint. Sincerely,James [redacted]Director, Service Operations

January 28, 2016RE: [redacted] 
Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a store...

credit for the replacement of the refrigerator.If he needs assistance with filing a food loss claim, the service plan administrator can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

I have received your letter regarding [redacted] concerns about his refrigerator.I am sorry for any frustration Mr. [redacted] is experiencing. Our representative contacted the service plan administrator and was informed that they offered reimbursement for the parts and labor for a compressor repair. It is my understanding that they attempted to contact him. If he has any questions, Assurant can be reached at ([redacted]We appreciate having the opportunity to answer the complaint. Sincerely, James [redacted]

[redacted]  Revdex.com, Inc.  151 N. Delaware Street #2020  Indianapolis, IN 46204  RE: [redacted] (#[redacted]) Dear Ms. [redacted]:  I have received your letter regarding [redacted]’s TV repair. I apologize for any frustration [redacted] may...

have experienced. After contacting the warranty administrator, Warrantech, on Ms. [redacted]’s behalf, it has been determined that the servicer denies the claim due to the damage existing before the unit was sent for repair. After reviewing photos of the unit before shipping, we are unable to over-turn the administrator’s decision. Attached is a warranty cancellation form that Ms. [redacted] can fill out to recover a pro-rated refund of her service plan cost. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint.  Sincerely,  Z.A. N[redacted] Executive Team    Enclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Whenever I requested the refund, this merchant said it was refunded to my paypal, but paypal said the refund didn't initiate.  So I will reject until my refund will be credited into my paypal account. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Anapology an this point is to little to late. I woulve expected to hear from the salesman or store manager. Be confident that you have lost me as a customer, period. I consider this matter closed.
Regards,
[redacted]

September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.We regret her continued disappointment. Her information was forwarded to a representative in our Incident Tracking department. If she does not receive a call in a timely manner, they can be reached at (317) 705-8654.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dishwasher.I apologize for any inconvenience Ms....

[redacted] experienced. We regret that we are unable to authorize a return or an exchange for the dishwasher. It is our understanding that the servicer ordered parts and has scheduled service. If Ms. [redacted] experiences any further issues after the repair, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

June 10, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our...

records indicate that the order of the range was canceled and a refund was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

November 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her freezer.I apologize for any inconvenience Ms. [redacted]...

experienced. We contacted the service plan administrator and were informed that they authorized a replacement. A representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Prior to the cancellation of the warranty with hhgregg, there were service problems on the refrigerator that were addressed but did not resolve the issues we encountered. Only after not getting any satisfaction from hhgregg's warranty, did I decide to switch warranties and go with frigidaire and the issues still have not been resolved. And since I have lodged my complaints, all I have received from anyone is passing the buck and no one is helping or even attempting to help.  So, does this mean that I am stuck with a poor quality refrigerator? What good is the Revdex.com when it comes helping the customer?
Regards,
[redacted]

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...

experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If [redacted] has any questions, our Call Center can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the television.I am sorry for her continued disappointment. However, we are unable to offer a return or an exchange. In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] current issue.
I do apologize for the issues Ms. [redacted] experienced. The $100.00 credit was offered off the laptop that was back ordered, however Ms. [redacted] returned that laptop therefore the credit was not issued, and instead she received a full refund which went back to the original form of payment 01/03/17. Unfortunately there is nothing else that can be done at this time.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

June 9, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her account.I apologize for any misunderstanding. If Ms. [redacted]...

placed the order using [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. If she has any questions about her payments or the agreement, [redacted] can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 5, 2016Revdex.com151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced. We are strongly committed to providing the...

best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at ([redacted] We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team