Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      To whom it may concern:I agreed to resolve this complaint with hh gregg. There is still one problem. On my December statement, hh gregg credited my account $639.98 which is the correct amount for both warranties. They also charged me 9.25% sale taxes which they didn't refund on each item. Also, they didn't adjust my payment accordingly. I am looking for this matter to be resolved thoroughly. If you have any questions, or need to see a copy of the original receipt, please let me know. Thank you kindly, [redacted]

November 30, 2015RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced. However, we are unable to honor her request. As indicated in our return policy, the return...

period is 30 days from the date of purchase. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at [redacted].We appreciate having the opportunity to answer [redacted]’ complaint. Sincerely,Diane [redacted]Communications Manager

October 20, 2016[redacted] Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted]       Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his credit card account.We apologize...

for any inconvenience Mr. [redacted] encountered. We regret to inform that we do not have any access to the credit card information due to security purpose. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

April 5, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her television.I apologize for any inconvenience [redacted] experienced. We regret that given...

the length of time that has passed since the purchase in 2011, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Our records indicate that her purchase is scheduled to be picked up on 12/30/16. She will receive a call the night before with her three hour window. Once the appliances are back in our distribution center, the refund will be processed.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

February 8, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his purchase.I am very sorry for any inconvenience Mr. [redacted]...

experienced with his delayed order. Our records indicate that the sofa was delivered on 2/3 and the media center was delivered on 2/6. A refund of $298.18 was processed on 1/31. If he has any questions, the store management can be reached at (513) 785-6100.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

September 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced. We...

regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If Ms. [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

[redacted]  Revdex.com, Inc.  151 N. Delaware Street #2020  Indianapolis, IN 46204  RE: [redacted] Justus (#[redacted])  Dear Ms. [redacted]:  I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original responses. The original order was automatically rejected by our processing system. The stock level of a product is not a part of our automated processing system. Any pending amount from Ms. [redacted]’s financial institution will have been posted back to the account. We appreciate having the opportunity to answer the complaint.  Sincerely,  Z.A. N[redacted] Executive Team

January 5, 2016Peggy RichardsonRevdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience Mr. Leinberger...

experienced. Our records indicate that his order was picked up. If he has any questions, the Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

We are appalled at this response. I spoke with the two members of their corporate team 2 days ago (Jessica R[redacted] at 317 5699 7567 as well as Brady O[redacted] at 317 730 5518) that our order is still happening and that delivery would most likely be within the next 2-3 weeks. I am confused why this is now just being told to us, and that if this is being  cancelled the reason. Also, if our order is being cancelled, I expect to also be refunded the interest we have paid for the (almost 2 months) of paying for a product we have not received.    Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I received a check in the mail on 6/9/2016 for $1,005.69, although the refrigerator cost $1,884.44, although not quite satisfied by the outcome of a total reimbursement, especially with the amount off time spent away from work, I will settle at this time to be done with this disappointing experience.Thank you in advance Revdex.com for assisting with this issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 Dear Sirs, Please note that this is not my complaint. You have cross-referenced me with Ashley Harris. I am Charlotte Harris. The company resolved my monetary complaint, and I previously sent you an email to let you know. Thank you,Charlotte Harris

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am writing in reference to claim [redacted].  HH Gregg responded to your initial inquiry that they were still processing the claim at that time on January 7, 2017.  They said that they would be sending me a prorated refund check.  It is now over two months since they received my original request.  It is not rocket science to determine the amount of the refund.  The warranty that I purchased was for five years and I had the washer that was recalled in less than one year.  The sales person at HH Gregg said the refund process should not take more than two weeks.  Before I contacted Revdex.com, the warranty company representative told me that I should receive my refund in less than three weeks.  The time frame to receive the refund is not acceptable.Thank you in advance for your prompt attention.[redacted]

December 11, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the recliner.I apologize for any inconvenience Mr. [redacted] experienced....

Our records indicate that an exchange for the recliner was authorized. We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications DepartmentDM/rlb

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery. I apologize for any inconvenience [redacted] may have experienced. After reviewing...

photos, I regret we are unable to hook-up Ms. [redacted]s dryer. The vent for the unit has been set-up to hang from the ceiling of the home. Our delivery team’s insurance carrier cannot cover this type of install. In order to maintain great customer relations, I have refunded Ms. [redacted] the cost of the dryer hook-up kit and she will be receiving a check in 1-2 weeks for the amount of $59.99. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] [redacted] I have provided pictures of my phone records (Attached) proving that I called the store five times starting on 9/12/16 two days after purchasing the washer and dryer. Also attached is phone records of calling the corporate office on 9/16/16. If you were to check the store cameras in that same time frame you will see me come into the store on two different occasions to voice my complaints and try to do something to resolve this matter.  I spoke to a sales person named Samual, the store manager Brian and the general manage John about this matter. The manager informed me that there was a 20% restocking fee if we wished to return the washer and dryer. Later when talking to the corporate office we were informed that that was not true that it was only a 15% stocking fee. The manager also talked me into keeping the appliance and to try different settings, he also gave me quotes on returning the items and buying a different set but asked me to try a different setting and to "try to be happy with it" before I made my decision because of the money I would be loosing with the restocking fees. Between the calls and going to the store on multiple occasions he kept giving me different settings to try and when none of them worked and I informed him that I wished to return the item he than told me it was past thirty day cut off and I could no longer return them. He never informed me of the thirty day dead line and I believe he coursed me into keeping the appliances until it was too late to return them. I than talked to the general manager about this issue and by this time the washer had broke so I was also talking to him about getting the washer fixed 10/26/16. The washer is still not fixed do to having to order parts. The general manager told me to call the corporate office and tell them that I not happy with the washer and that is was already broke down and they would give me a in-store credit and I could come back in a pick a different set and they would change it out. So I did what he said and the corporate office informed me that that was not possible after the thirty days that he should have never told me that. So once again I had been lied to about this matter. I than called the general manager again after receiving this news from corporate office and he informed me that he had just received an e-mail from the corporate office telling him the same thing. He did apologize and than tell me that there was nothing else he could do. This is the worst buying experience I have ever had and the worst product I have ever bought and after spending a lot of money for new appliances and being very dissatisfied I am still not able to wash clothing at my house. I have been going to the laundry mat for almost a month taking up a lot of my time and money to wash me clothing for a family of five.

January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience [redacted] encountered. Our records indicate that the order was...

fulfilled on 12/24/16. We hope the delivery process went smoothly and hope [redacted] enjoys the purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the sofa.I apologize for any inconvenience Mr. [redacted]...

experienced. Given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange.Our records indicate that the service plan he purchased is administered through Warrantech. It is our understanding that a representative contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.I apologize for any frustration Mr. [redacted] experienced. We...

forwarded his claim of damage to the appropriate personnel. It is our understanding that a representative should contact him within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team