Southern Appalachian Auto, Inc.

April 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his dishwasher.I apologize for any inconvenience [redacted] experienced....

Our records indicate that the service plan he purchased is administered through Warrantech. It is our understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 20, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding Brian [redacted]’s concerns about the delivery.We hope that Mr. H[redacted] is able to resolve the issue. If Mr. [redacted] has any questions about his claim, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your letter regarding Maritha Hunter-Butler’s concerns about her refrigerator.I apologize for any inconvenience...

Ms. Hunter-Butler experienced. Our records indicated that a store credit was issued for the replacement. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not been contacted by anyone recently regarding this complaint.
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s complaint.I apologize for any frustration Mr. [redacted] may have experienced. I regret that at this time we do have any further information regarding the case. Mr. [redacted] has been refunded in full and we look forward to providing great future service. If Mr. [redacted] has any further concerns our customer care team can be reached at 866-974-7344. We appreciate the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. As previously stated we are unable to fulfill her request. The product was not advertised as a 3D BluRay player, she would have to go through Samsung for any reimbursement. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

September 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...

experienced. Our records indicate that a store credit was issued for the replacement of the washer. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] service issue
We apologize for the inconvenience and frustration Ms. [redacted] is currently...

experiencing. I was able to speak with a representative with Warrantech whom informed myself that Ms. [redacted] is scheduled for parts installation 03/10/17. Ms. [redacted] has also been contacted and provided with this information. After service takes place Ms. [redacted] was informed to test the unit and contact Warrantech with any further questions or concerns.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

March 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experienced. Since the manufacturer covered the store credit for the washer, the remainder of the service plan coverage should transfer to the new washer. It is my understanding that the manufacturer is covering the cost of delivery.Our Vendor Relations department reinstated the expired store credit on invoice 0031-030076. The credit expires in 30 days, after which time, we will no longer be able to offer store credit for the replacement of the washer. For further assistance, she can visit the store location nearest her and speak with the manager. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...

experienced. Our representative contacted the service plan administrator and was informed that only the sealed system is covered. We regret that we are unable to override the Terms and Conditions of the service plan. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Replacement item not received.I never received a replacement item. It was sent via FedEx but not delivered to my address. According to FedEx, the package was considered "lost" from their end and details were forwarded to their claims department awaiting further action by the sender. I contacted Hhgregg on 12/29/16 about the issue and was told by Rose in customer service that a new case was opened with case number [redacted]. As of 01/13/17, I have yet to hear back from Hhgregg about the missing item. Until I have received a replacement or refund, I am unable to accept the merchants response as satisfactory.Regards,
[redacted]

December 10, 2015[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our...

records indicate that the range was delivered. The order listed on invoice 2536-013055 is financed under a 36-month promotional finance period. If she has any questions about her account, the card administrator can be reached at (800) 333-1071.Additionally, a delivery rebate for her purchase was submitted by the store personnel. Rebates for qualifying purchases are processed within 6-8 weeks of delivery confirmation.We appreciate having the opportunity to answer the complaint. Sincerely,Diane MooreCommunications ManagerDM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Our records...

indicate that the door was replaced. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

November 18, 2016   [redacted]       Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern...

about her range repair. I apologize for any frustration Ms. [redacted] has experienced.   The warranty administrator Warrentech, issued a credit that was used by hhgregg to give Ms. [redacted] a store credit. The credit was used for delivering a new replacement range that was completed on 11/15/16 under invoice [redacted]. We ask that Ms. [redacted] call us if she has any questions or concerns about her new range.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While the items have been picked up and returned to the store, I must express my continuing disappointment in the refund issuance.  Initially I was told 3 to 5 days.  On day 7 I called the customer service line and was then told it takes 7 to 10 days for the refund.  Now I am being told it can take 30 days.  This is ridiculous - we aren't talking about at $25 toaster.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To whom it may concern:I would like to give you the list dates of events that lead up to 12/18/2016.  They are as follows:11/26/2016, I purchased a TV from HHgregg, Inc. A Christmas for my mom. After the sale and discounts, I received the TV for $278.49 before taxes (15% discount off of $327.99)12/10/2016, I was notified by HHgregg, Inc. and told that they did not have the TV and to come and get my money back.12/12/2016, I contacted HHgregg, Inc corporate office and spoke to a Bob A[redacted] ( in the morning).12/12/2016, I was contacted (twice) by the store's manager Chante.  Ths is what was stated by the manager:First phone the store manager stated " you called the corporate office", I said yes.  The manager then stated that she had the TV I purchased on 11/26/2016  (Samsung UN48J5200) in the store and I could pick it up".  The manager also stated "I went to another store to get the TV".  I stated ok, I will pick it up on 12/13/2016.  The manager called back a second time and stated, "I just want to point out the the TV you coming to get is not the TV you purchased on 11/26/2016, that it was a different model LG 49LH5700 model".  I stated "That not what you said in the first phone call".  She stated "I acknowledge that and that why I called you back so it will not be any confusion".  She stated "that this was an upgrade of the TV I purchase".  She stated "you could compare the two TVs and let me know".  I stated ok.  12/13/2016, I called the corporate back a second time trying to resolve the issue and the fact they tried to offer me a lower brand TV.  Bob A[redacted] of corporate office stated "The TV you purchased on 11/26/16 was discontinued and the TV they offered me was an upgrade".  I stated "the TV was not discontinue by Samsung".  "In fact, you can go on Samsung website and purchase the TV I paid for at $499.99 on Samsung website".  I also noted that on their website HHgregg, Inc, you are advertising that you do in fact have this TV in over 30 of your stores".  "Bob Alter claimed that wasn't true".  I also stated that I called several of the stores and they physically checked and had the TV in their store brand new in the box".12/13/2016, I notified the store telling them I did not want the TV because it was not an upgrade of the TV I purchase.  The manager told me "we will contact you when we get the TV in the store".  I stated "ok".   12/17/2016, I went to [redacted], and they in fact had the TV I purchased on 11/26/2016, but would not price match because it was a black Friday sale price.  [redacted] also stated that the TV was not discontinued and they were getting more of them in.12/18/2016, I went back to HHgregg, Inc, to get an update on my TV and the manager stated "corporate office offered you the LG lh495700 TV and will not give me any other TV and that I had to accept that TV".  With only a week left before Christmas, I stated "I do not want that TV because it was not an upgrade".  I stated to the manager "that HHgregg put me in a situation to accept a TV I didn't want". I stated I will let the Revdex.com resolve this matter". Facts:HHgregg, Inc, knows this is not an upgrade.  In fact, HHgregg, Inc., [redacted], [redacted], [redacted] will all tell you that LG TVs are lower brands compared to Samsung and Sony TVs.HHgregg, Inc as of 1/5/2017 is still advertising that they have the Samsung TV I originally purchased on 11/26/16 in over 30 of their stores on their website.In fact this is 1 of those location that physically had the TV in the HHgregg store:HHgregg Inc.10101 E. Washington St.Indianapolis, IN 46229317-899-4070 Samsung is still selling the TV I paid for on 11/26/2016 on their website as of 1/5/2017. [redacted], [redacted], and [redacted] are still selling the TV I purchased on 11/26/2016 as of 1/5/2017.I believe I am a victim of 'bait and switch' .  To get customers in the stores and then state they don't have the product they advertising, but something similar.  Not only did they have the product I purchased on 11/26/2016, but refused to give it to me.I felt I was put in a situation to take a product I didn't want, 7 days before Christmas.
Regards,
[redacted]

January 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her rebate.Our records indicate that her order qualified for one delivery rebate. If she has not received it, the rebate processing company can be reached at (800) 318-7972. We are unable to offer any further refunds or price adjustments. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about their appliances.We regret their continued disappointment. However, we are unable to authorize a return or an exchange. The washer should still be covered by the manufacturer’s warranty. If Mr. and Mrs. [redacted] would like to schedule a follow-up service call, Whirlpool can be reached at (800) 253-1301. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team