Southern Appalachian Auto, Inc.

September 14, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We received your letter regarding [redacted]s concern regarding his delivery issue.We apologize for any inconvenience Mr. [redacted]...

encountered. In the interest of good customer relations we provided a $100 refund plus a free table, the total refund would be of $214.07. The funds should be reflected in the account with 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

November 16, 2016   [redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern about his...

giftcard. I apologize for any frustration Mr. [redacted] has experienced.   After review, in good faith we are sending Mr. [redacted] a new giftcard valued at $50.00. We ask that Mr. [redacted] allow 1-2 weeks to receive the card via USPS mail.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...

experienced. Our representative contacted the service plan administrator and was informed that service is scheduled. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

May 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...

experienced. We regret that we are unable to authorize a replacement. According to our records, the service plan he purchased is administered through Warrantech.Our representative contacted the service plan administrator. It is our understanding that they are working with the servicer to resolve the issue. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]
[redacted]

Revdex.com:I did contact the manufacture, Samsung, on 07-Nov-2016. That determined after their review it is hhgregg's responsibility due to either storage damage or damage the occured during shipment. I am able,to provide email correspondence between myself and Samsung.   
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

November 25, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the delivery.I apologize for any inconvenience Mr. [redacted] experienced. We...

forwarded his information to the appropriate personnel. If he does not receive a call in a timely manner, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experienced....

However, we are unable to offer a refund as she requested. According to our records, the service plan administrator authorized a store credit for the replacement of the dishwasher.As indicated in the Terms and Conditions for the service plan, replacement of the product deems the coverage fulfilled. Additionally, the service plan covers the product only and does not cover the delivery or installation of a replacement. If she has any questions, the service plan administrator can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her dishwasher repair.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that a store credit was provided and used on invoice [redacted]. The dishwasher was installed on 12/23/16. We hope the delivery and installation went smoothly. For any further questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. We are strongly...

committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a television was delivered. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about his financing.We regret his continued disappointment. We are unable to expedite the change to his account. It is our understanding that interest that accrued as a result of the shorter finance period should be waived. If he has paid any of the accrued interest, the amount should be applied to the principal. If he has any questions about his account, Synchrony can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience she experienced. We...

regret that we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for exchange or return.If she would like assistance with locating an authorized service provider in her area, LG can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Regardless of what is being said here my business with HHGregg was handled with my credit card company. Since HHGREGG has been attempting to blame another company for some reason I contacted my credit card company who found in my favor and refunded my money from HHGreggThis matter is now closed but not with a good resolution from the business Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. Her...

feedback is very important to us and has been forwarded to the appropriate personnel to address. However, we are unable to provide a substitute model at that price. Our promotion was “while supplies last”. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

I do not know if the tv stand was under warranty or not  The man at HH Gregg told me all items could only be returned after 30 days   The TV stand,  made of steel and glass,  simply collapsed causing the TV to crash on the floor    Fortunatly no one was in the...

room at the time   Pieces of glass went all over the living room  I was in the other room and heard a terrible crashing sound.   I was shocked when I rushed into the Living room and saw what had happened  I immediatly loaded up the TV and stand and took them back to HH Gregg.  HH Gregg recommended the TV stand to go with the TV I bought  It was NOT MY fault that the stand collapsed causing the TV to be demolished.  The manager at HH Gregg was not at all sympathetic to my cause.  He just said " Do You want to buy another TV "   What can I do ?

December 10, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for any frustration [redacted] experienced due to the lack...

of stock at the location she visited. Due to increased demand during the holiday season, the availability of some models may be affected. We regret that we are unable to honor her request. We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department

February 2, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the order.I apologize for any inconvenience [redacted]...

experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal. Our records indicate that the order was canceled and a refund was processed. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will give this until 10/25/16 to see if I receive the $100 check from them, if not then I will be writing back.
Regards,
[redacted]

January 5, 2016[redacted]RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refund.I apologize for any inconvenience [redacted]...

[redacted] experienced. Our records indicate that the refund was processed. He should receive it in the next few business days if he has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

November 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue.
We apologize for the inconvenience [redacted] is...

experiencing. Warrantech will only offer a replacement if the unit cannot be repaired or if the customer is experiencing an ongoing issue. The part(s) have been ordered through the manufacture, and once available Ms. [redacted] will be notified with a repair date. Our vendor relations department has stepped in as well to assist in getting this repair or exchange expedited.
Warrantech does offer reimbursement for laundry expensive. We urge Ms. [redacted] to contact warrantech in order to receive that credit.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Customer Relations Department

December 11, 2015RE: [redacted] 
Dear [redacted]
I have received your letter regarding [redacted] concerns about his dryer.I apologize for any inconvenience [redacted] experienced. We regret that given the length of time that has passed since the purchase in...

August of 2014, we are unable to authorize a return or an exchange.Most appliances come with a one-year parts and labor warranty, which has likely expired. If [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department