Southern Appalachian Auto, Inc.

December 11, 2015RE: [redacted]) Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan administrator authorized a...

store credit for the replacement of the washer. If she still needs assistance, she can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications DepartmentDM/rlb

July 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]:I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted]...

experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange. As indicated in our return policy, the return period is 30 days from the date of purchase. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the washer cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the washer qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am again enclosing a close-up picture of where the box was damaged during delivery, causing the damage to the television and making it unusable.  If this isn't resolved, I have an attorney on retainer to deal with the next step of the process, though it is ridiculous that a customer should be responsible for damage to a product he or she did not cause.  Not only is it unfair, but it is very poor business practices for such a large corporation to involve themselves with... if you would like any additional pictures, I will be happy to provide them, though this one seems to show exactly the damage caused in the exact place it was found.  Just FYI, the television only had styrofoam protection around the edges, not on the surface.  Please respond soon so I can let my attorney know what he needs to do with this.  Thank you.
Regards,
[redacted]

December 11, 2015RE: [redacted] 
Dear [redacted]:I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was authorized for the replacement of the mattress....

If she still needs assistance, she can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department

December 19, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms. [redacted] is experiencing with...

her fridge. At this time Ms. [redacted] is currently under a manufacture warranty. Therefore all issues that require service from a technician are covered by Samsung. We ask that Ms. [redacted] Contacts Samsung for all questions and or all service calls.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Warrantech refused to fix my stove citing I caused the damage.  My stove is 2 years outside of the manufacturer's warranty.  I flooded social media outlets with pictures of my stove and a narrative of what happened.  A Samsung representative (not Warrantech) came to my home and determined the catastrophic failure was caused by faulty wiring.  Samsung was good enough to fix my stove.  My issue is with the extended warranty that HH Gregg sold me.  The warranty obvioulsy was not honored in this incident nor do I have faith it will be honored in the future.  I would like a refund or store credit for the purchase amount of the extended warranty for my stove.  If HH Gregg agrees to this, then I feel I will have been made whole.  If not, then my step will be to legally and peacefully share my displeasure outside of the Lakeland location.   
Regards,
[redacted]

January 24, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. We have...

processed a return. The pick up for the mattress and base are scheduled for 01/28/17. She will receive a call the night before with her three hour window.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ms. [redacted], the response by the executive has been the fundamental problem with this whole process.  Warrantech answers their phone as HHGregg warranty; however, they have no interest in helping anyone solve their issues.  We have not been able to get any call backs from anyone at Warrantech to complete a transaction.  The most help we have received is from Amanda at the local store who has also written to the corporate office twice on our behalf, and has also not gotten a response.  If needed, I can go through the call logs of me and my husband's phones to provide dates and times these calls have been made with yet no resolution.  I work in customer service everyday and it is very simple that you assist the customer who has purchased a product and provide service.  This has not been done and I am extremely disappointed that after almost a month, nothing has been done.  Proof of purchase was sent to Warrantech on 10/1/16.  That proof of purchase has the refrigerator and model number present, as well as the proof of the warranty plan as it was also purchased.  If HHGregg's warranty department can not fulfill their promises, then I suggest they invest in another warranty company.  It is now going on one month, and I still have the same problem with my refrigerator that is not working even though I have a warranty plan that has not provided service or a replacement.  I am not satisfied with the response.  If I can not get my refrigerator repaired or replaced in the next 24 hours, please let me know who and where I need to escalate further.  
Regards,
[redacted]

November 15, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her dryer.We apologize for any inconvenience Ms. [redacted] encountered. Our records...

indicate that a store credit was provided and used on invoice [redacted]. The new dryer was delivered on 11/12/16. We hope the delivery went smoothly. For any further questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our...

records indicate that a refund is being processed. She should receive the refund in the next 30 days. If she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer refund/exchange issues.
We apologize for the inconvenience and frustration Ms....

[redacted] experienced. Unfortunately we are unable to offer more than what was originally offered by our vendor relations department. If Ms. [redacted] has any further questions she can contact our vendor relations department directly.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.     However I still feel that we should have received this refund in less time than 2 weeks.  
Regards,
Christian And Calista Anderson

September 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr....

[redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement of the refrigerator. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

August 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dishwasher.I apologize for any inconvenience Ms. [redacted] experienced....

Our records indicate that a store credit was issued for the replacement of the dishwasher. If she still needs assistance, she can contact our Vendor Relations department at (800) 284-7344 and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

May 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted]...

experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or a refund. Our representative contacted the service plan administrator and was informed that the part needed for the repair was delivered. If [redacted] has any questions, Warrantech can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

January 13, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] [redacted] customer service issue.
We apologize for the inconvenience the [redacted] may have experienced. Based on the additional information sent over by Mr. [redacted] and upon further investigation we are authorizing an exchange on the washer. In order to process that exchange we are requesting that Mr. or Mrs. [redacted] returns the call as soon as possible.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

January 30, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
I apologize for the inconvenience and frustration this may...

have caused Ms. [redacted]. On 02/02/2017 an exchange took place and scheduled for delivery 02/11/17. Ms. [redacted] will also receive a credit in the amount of $100.00 once her order is delivered and ticket is closed.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I apologize for any inconvenience [redacted] experienced. Our records...

indicate that the order was refunded through a credit card chargeback. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...

experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the washer. A representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]