Southern Appalachian Auto, Inc.

August 2, 2016   [redacted] Revdex.com, Inc. 151 N Delaware St #2020 Indianapolis, IN 46204   RE : [redacted] (# [redacted])   Dear Ms. [redacted]:   We have received your letter regarding [redacted]' concerns regarding her air conditioner.   We apologize for any inconvenience Ms. [redacted] encountered. We regret to inform that we are unable to return the unit due to the fact that it has been over 30 days. However, the product has a one-year manufacturer warranty. Haier can be reached at (877) 337-3639 if she needs assistance with service.   We appreciate the opportunity to address the complaint     Sincerely,     Stephanie Executive Team

November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I apologize for any inconvenience Ms. [redacted] experienced. Our...

records indicate that a refund of $239.52 was processed on 11/15. We regret the delay. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced....

It is my understanding that our store personnel contacted her to assist with scheduling a delivery for the refrigerator. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

November 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his range.I apologize for any inconvenience Mr. [redacted] experienced. Our...

records indicate that a store credit was issued for the range. If he still needs assistance with selecting a replacement range, he can visit our store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s refrigerator concern.I apologize for any inconvenience Ms. [redacted] may have experienced. A...

delivery service call has been scheduled for 12/29/16 to see if this is a correctable issue. If the unit cannot be restored to new condition then an exchange will be processed. We ask that Ms. [redacted] continue to work with her local store and salesman for any further information. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have provided pictures of my phone records (Attached) proving that I called the store five times starting on 9/12/16 two days after purchasing the washer and dryer. Also attached is phone records of calling the corporate office on 9/16/16. If you were to check the store cameras in that same time frame you will see me come into the store on two different occasions to voice my complaints and try to do something to resolve this matter.  I spoke to a sales person named Samual, the store manager Brian and the general manage John about this matter. The manager informed me that there was a 20% restocking fee if we wished to return the washer and dryer. Later when talking to the corporate office we were informed that that was not true that it was only a 15% stocking fee. The manager also talked me into keeping the appliance and to try different settings, he also gave me quotes on returning the items and buying a different set but asked me to try a different setting and to "try to be happy with it" before I made my decision because of the money I would be loosing with the restocking fees. Between the calls and going to the store on multiple occasions he kept giving me different settings to try and when none of them worked and I informed him that I wished to return the item he than told me it was past thirty day cut off and I could no longer return them. He never informed me of the thirty day dead line and I believe he coursed me into keeping the appliances until it was too late to return them. I than talked to the general manager about this issue and by this time the washer had broke so I was also talking to him about getting the washer fixed 10/26/16. The washer is still not fixed do to having to order parts. The general manager told me to call the corporate office and tell them that I not happy with the washer and that is was already broke down and they would give me a in-store credit and I could come back in a pick a different set and they would change it out. So I did what he said and the corporate office informed me that that was not possible after the thirty days that he should have never told me that. So once again I had been lied to about this matter. I than called the general manager again after receiving this news from corporate office and he informed me that he had just received an e-mail from the corporate office telling him the same thing. He did apologize and than tell me that there was nothing else he could do. This is the worst buying experience I have ever had and the worst product I have ever bought and after spending a lot of money for new appliances and being very dissatisfied I am still not able to wash clothing at my house. I have been going to the laundry mat for almost a month taking up a lot of my time and money to wash me clothing for a family of five. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]This is the second time HHGREG avoids having a service tech make the repair rather than I.

November 19, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: Beverly Fleming (# 10805813) Dear Ms. Richardson:I have received your follow-up letter regarding Beverly Fleming’s concerns about her damage claim.We regret her continued disappointment. Her claim was forwarded to [redacted] Insurance, the contractor’s insurance carrier. If she does not receive a call in a timely manner, [redacted] Insurance can be reached at (800) 327-3636.We appreciate having the opportunity to answer the complaint. Sincerely,Diane MooreCommunications ManagerDM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

September 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. In the interest of good customer relations, we can offer a partial reimbursement for the shipping cost for the tablet. We request that she submit a copy of the receipt for shipping to the following address.Corporate Office, hhgreggAttn. Communications Department4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s shipping concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, it appears that a shipping error has occurred. Due to the error Ms. [redacted] has been refunded the full amount of the order. We ask that invoice [redacted] be referenced and 3-5 business days be allowed for the funds to post. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience...

and frustration she experienced. We have processed a refund. She should receive it within the next 30 days if she has not received it already.We appreciate having the opportunity to respond to the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb

January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] purchase issue.
I do apologize for the issues Ms. [redacted] is currently experiences. Unfortunately we don’t have any information stating Ms. [redacted] was offered a discount. If she would like to provide us with any information that states so, we can further assist her. Ms. [redacted] may also contact the store or delivery center that initially offered the discount.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However,  I did send an email to Revdex.com regarding my complaint which was mistakenly included HH Greg but should have been related to BrandsMart but no has responded or made the change on the complaint.  The fridge was ultimately repaired, after 3 weeks which is unacceptable. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The contact for HH Gregg has stated, "As indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax. "  My issue is this exactly what I am looking to receive, the total amount of the purchase price before sales tax.  The value I was credited was $508.78, I paid $799 plus tax, delivery and installation.  Based on their own words I should be credited an additional $290.22 to reach the the purchase price I paid.  What am I missing???
Regards,
[redacted]

October 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dryer.I apologize for any inconvenience Mr. [redacted] is experiencing with the...

repair. It is our understanding that a representative called to inform him that the repair was assigned to a new service provider and a service call is scheduled for 11/1. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 18, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted])Dear Ms. [redacted]:We received your letter regarding [redacted]’s concern about her laptop purchase.We apologize for any inconvenience Ms. [redacted] encountered. The incorrect...

model can be returned to her local store along with original packaging. She can reference invoice [redacted].We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

September 21, 2016[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted]...

experienced. Our representative contacted the service plan administrator and was informed that they are working to resolve an issue with a part order. Ms. [redacted] should receive a call to schedule the repair in the next few business days. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thanks for working on my behalf with HH gregg  The settlement they offered me is a prorated refund of the extended warranty which amounts to a few dollars only.  That offer is NOT acceptable  I will not accept their offer and void any other actions.  I may have to persue this matter in a Court Of Law   Thank You,[redacted]
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