Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

May 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience *** ***
experiencedOur records indicate that the dishwasher and the microwave were delivered. It is my understanding that the store manager authorized a refund of the installation charges in the amount of $We are unable to offer any further compensation. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please inform Ms*** that Warrantech did not inspect my stove, but merely looked at the broken glass. Prior to leaving our home, the Warrantech representative advised he had ordered a new glass top for our stove. The representative advised it would ship to our home. The representative advised us to call him when the part arrived. We waited two weeks for the part to arrive. The part never came. We contacted Warrantech who then advised our claim was denied. Warrantech advised our claim was denied because the representative reported that we caused the damage ourselves. I explained to Warrantech that the stove simply "blew up" for lack of a better word. Warrantech felt my account of the incident was untruthful. I pursued my complaint through Warrantech's proper channels, but was denied at each level. After posting pictures and a narrative about my experience to social media sites, Samsung contacted my directly. Samsung sent a representative to my home to inspect the stove. The representative determined faulty wiring caused the damage to my stove. I have attached two pictures provided by the Samsung representative.
Regards,
*** ***

June 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any inconvenience Ms***
experiencedOur records indicate that a store credit was issued for the replacementIf she would like further assistance with selecting a replacement refrigerator, she can speak with the store management and provide invoice number ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

January 5, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding ***s concern about her purchase.We apologize for any inconvenience Ms*** has experiencedOur store
management is currently working on getting her order fulfilledShe has been made aware.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

March 21,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** *** repair concerns
I apologize for any inconvenience and frustrations Ms
*** may have experiencedI was able to speak with Ms*** this morning to let her know that a credit has been issued to reselectI’ve asked Ms*** to please allow 24rs for the credit to process, and if she has any further questions of concerns to give myself a call
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney
Executive Team

July 18, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s concerns I
apologize for any frustration Ms*** experienced. We are unable to honor her request for replacement. Our representative contacted Warrantech, the administrator of the service plan. A service appointment is scheduled for today, July If Ms*** has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B*** Executive Team

Dear Ms***: I have received your letter regarding *** ***’s concern about her refrigerator repairI apologize for any frustration Ms*** has experienced After contacting the warranty provider Warrantech, the claim was escalatedThe delay was due to the service
center stating that they were unable to get into contact with Ms***Service has now been scheduled for 12/I regret any delay or confusion and we look forward to serving Mr*** We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s refund concern.I apologize for any inconvenience Mr*** may have experiencedOn 12/23/16,
under invoice ***, the order was refundedMr***’s financial institution will have posted the funds to the account by today’s dateWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com:
This solved nothingThe store lost my power cord and sent the receiver to the wrong locationThe store is aware it's not warrentech s problemI am asking store for a full refund and replacement of new Bose systemI have been waiting for Hhgregg to to find a cord because electrosound can't check system without cord.I have been put off for several months and doing all the calling for a resolutionmanagers have been involved and nothing solved.actually the store manager has done zero and has never been of help but to put other people on this project
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

December 26, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her damaged television.We apologize for any inconvenience Ms*** has encounteredWe regret to inform that we are unable to return and/or exchange the TV due to the fact that it had an internal crackThe unit does have a one year manufacturer warranty, Samsung can be reached at (800)726-to set up service.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

November 7,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** Customer service issue
We apologize for the inconvenience ***
*** is experiencingBased on the purchase date, *** *** is currently under a manufacture warranty and is required to report all issues outside of 30days to SamsungThe contact number to Samsung is 800-726-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

October 6, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# 11615492)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the sofa.We regret his continued disappointmentHowever, we are unable to offer a refundWe have shared his comments with the service plan administratorIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

July 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any inconvenience Ms***
experiencedOur representative contacted the service plan administratorIt is our understanding that they have assigned the repair to another servicer and are working to resolve the issueIf Ms*** has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

January 7,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** *** delivery issue
We apologize for any inconvenience and frustration this may
have caused Ms*** in the delay of her deliveryBased on the information Ms*** is currently only missing one appliance which is the microwave and it has been ordered and expected to come in soonIf Ms*** is wishing a cancel the order on the microwave she is required to contact the purchase location and a refund will be issued
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

January 3, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about his purchase. We apologize for any misunderstandingHowever, we are unable to honor his requestThe model desired is a close out model and discontinuedWe do not have them in stock and we will no longer be receiving themWe cannot provide an item we no longer carryHowever, our records indicate that a similar model was provided If she has further questions or concerns, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a call from Ryan on 8/20/and given the number 317-848-8720, extension I have called the number numerous times, however there is no option for me to enter an extensionThey are constantly "receiving heavy call volume"I finally decided to wait it out and after sitting on hold for over minutes I was disconnected The original tablet was returned for a credit, however my issue was that I wanted a replacement sent and no one at HH Gregg was able to help me with that purchase. I was promised, multiple times, that Rhonda would call me back, she never did. When I asked for the name of her supervisor, I was told that she did not have a supervisor and that I needed to be patient, she would call me back. It has now been days since I was told to wait for her call I have multiple screen shots showing that an error message was received every time I tried to order on line The customer service reps who attempted to help me received the same messages On August 5, I went into a store, purchased the tablet using my HH Gregg credit card, drove to UPS, where they packed it up and mailed it for me. So I was unable to take advantage of the “Free Shipping” you were offering but at least UPS was able to actually ship the item, something HH Gregg was incapable of doing
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This was not a willing purchase. I was told that I had to take this TV they gave me on 12/18/16, which is a lower brand of the TV I paid for. The TV I paid for has not been discontinued by Samsung, in fact you can purchase the TV on Samsung site. I also went to *** *** and they had quit a few of the Samsung model I originally paid for. HHgregg site also show over of their stores that have the model TV I bought. The TV I received on 12/18/has not been remove from the box, because I never wanted that TV because it's a lower brand model. If they are going to give me a lower brank model then I need to get part of my money back or store creditI have also attached additional documents
Regards,
*** ***