Southern Appalachian Auto, Inc.

March 23, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for any inconvenience Ms*** encounteredWe have
processed a refundPlease allow to business days to receive a check with the amount of $91.47. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

March 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***
I have received your follletter regarding *** *** concerns about the refund.We regret her continued disappointmentThe transaction number for the refund is ***If her account does not reflect this information, she may want to contact the account administrator for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

July 29, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television and the service plan.I apologize for any misunderstanding
Television service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancementIn the interest of good customer relations, we can offer to cancel the coverage and refund the price of the service plan in full as long as the coverage has not been used and a refund was not already processed.If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive TeamEnclosure

November 5, 2015*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his refrigerator.I apologize for any inconvenience Mr
*** experiencedWe regret that we are unable to honor his requestGiven the length of time that has passed since he received the refrigerator in July of 2014, there is no way to verify how any issues occurred. Most appliances come with a one-year parts and labor manufacturer’s warranty, which has likely expiredIf he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

We have received your letter regarding *** ***'s concerns about her washer.We apologize for any inconvenience Ms*** encounteredIt is to our understanding that the unit was repaired on October 1, If the unit is in need of further repairs, Warrantech can be reached at
(877)156-9613.We appreciate the opportunity to address the complaintSincerely, StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.HH Gregg stated their items were first come first served and yet fail to provide any proof my order was after all stock was soldI placed order on 11/23/2016, and yet they say they were out of stock? No, I believe they are guilty of bait and switch, or advertisingI still find their response unacceptableOne purchase was cancelled and refunded without even contacting meSecond purchase has still not been handledNo where in their letter do they address why one was refunded one was not?? Or why they kept my money from the 23rd of November??
Regards,
*** ***

I have received your letter regarding *** ***'s concerns about the sales tax.I apologize for any inconvenience Ms*** experiencedIt is my understanding the Allegheny County sales tax rate was charged because the local store and distribution center are located in Allegheny CountyIn the
interest of good customer relations, we processed a one-time only refund of $She should receive it in the next days if she has not received it already.We appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications Manager

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s purchase concern.I apologize for any frustration *** *** may have experiencedAfter review, we
have credited Ms***’s account $under invoices *** and *** to complete the promised $creditThe credits will post in 5-business daysAs of 4/3/17, Ms*** has been refunded a total of $Of the $625.55, $was refunded because we were unable to furnish an installation serviceThe remaining $refund is the referenced credit for the delayWe are unable to provide any further discounting and ask that Ms*** please accept our apologies for the delayWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience Ms*** experienced
We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceA representative from our corporate office attempted to contact her.Our records indicate that a refund for the tablet was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

*** ***
Revdex.com, Inc
N Delaware St #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
We have received your letter regarding *** ***’s concern about her purchase
We apologize for any inconvenience and frustration Ms*** experiencedUnfortunately as previously stated Ms*** would need to contact Samsung in regards to the Blu Ray player at this timeThere is no further information to add to our original responsesDue to the time frame the unit has been under her possession, we are unable to provide a refund or exchange
We appreciate the opportunity to address the complaint
Sincerely,
Whitney E*** Executive Team

March 14, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about his warranty service.We apologize for any inconvenience Mr*** encounteredHis computer does have a 2-year computer PSPTo schedule service please contact our service plan provider, Warrantech at (877)456-for further assistance.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I repaired the washerNo other action is necessary. Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This has been dragging on for weeks/several months now HHGregg is an extremely "shady" company, they do NOT accept (or return) our phone calls We have been calling for several weeks/months now, and the store managers (and warehouse manager) won't take our calls We have asked REPEATEDLY to have these appliances picked up IMMEDIATELY and returned for a FULL REFUND We need HHGregg to come to the house, unscrew/unmount the appliances and come pick them up IMMEDIATELY and issue us a FULL REFUND.> Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/Mr*** will receive a call the day before delivery to set a time frame. You called us and told us that you would come pick up the appliances We took off of work and sat home ALL DAY Nobody ever showed up, and nobody came to pick up our appliances on October 13, YOU LIED TO US AGAIN!!This is the FIFTH TIME you have done this to us, and we continue to sit at home (all day long) and we take the day off of work, you call us and tell us that you are going to pick up the appliances but nobody shows up! Nobody comes to pick up the appliances STOP LYING TO US!! When we call your warehouse (and speak to "Dalton") he LIES and tells us to stay home, and he never schedules the pickup and tells us that he doesn't have any appliances in stock, and therefore he never did anything So he just LIES to us, lets us sit home all day, and schedules a "pickup" (exchange) when no appliances are in stock? We want ALL OF THE APPLIANCES PICKED UP IMMEDIATELY and RETURNED FOR A FULL REFUND We don't want to deal with this anymore, we don't want to deal with the LIES We just want ALL OF THE APPLIANCES PICKED UP and RETURNED TO THE STORE and we want a FULL REFUNDFor the past three months since you don't have the appliances in stock, we just want a FULL REFUND We have told you this for 1/months nowwe just want a FULL REFUND Come pick up ALL OF THE APPLIANCES and just issue us a FULL REFUND!!We don't want anymore LIES Stop "dragging your feet" We are tired of dealing with this Come pick up ALL OF THE APPLIANCES and issue us a 100% FULL REFUND That is the ONLY thing that we want We just want HHGregg to come pick up ALL OF THE APPLIANCES and ISSUE US A 100% FULL REFUND Stop making EMPTY promises, and LIES Just come pick up the appliances and issue us a FULL 100% REFUND That is all that we want We just want a 100% FULL REFUND.Regards,*** ***

March 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’s concerns about the washer.I apologize for any inconvenience Mr***
experiencedOur records indicate that a store credit was issued for the replacement of the washerWe are unable to offer store credit for the replacement of the dryerIf he has any questions, our Call Center can be reached at (800) 284-7344 We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** (# 1195731) Dear Ms***: I have reviewed the response made by *** *** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaint. Sincerely, Z.AN*** Executive Team

February 22, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the television.I am very sorry for any frustration Ms. [redacted] experienced. Our web...

order department was unable to locate a record of the photos she sent. A representative contacted her directly to request that she send the photos. Once we receive them, we will forward them to the appropriate personnel for review.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Last week on Thursday, [redacted] the company contracted by HHGREGG to perform the stove repairs told me my part was in. I asked the lady at that time when I would be scheduled for repair, and she told me that it would be done this week. She stated that some would call me and tell me my appointment time for this week. [redacted] is closed on Monday so I called yesterday without successful contact, and today I they told me that they will not be out to perform the repair. I informed Ginger that I was told that this would be done this week, and that it is unacceptable tell me that the repair will be done this week and that is not accurate. I asked for a date and time it will be repaired next week, and was told that they would call me with a date and time. This is the same thing that they did last week. Bottom line is that my stove needs to be fixed or they need to give me the money for my stove towards a new one.
Regards,
[redacted]

May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for any inconvenience she may have experienced. We regret...

that we are unable to honor her request. As indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. Our records indicate that the order was canceled.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

February 8, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:We received your letter regarding [redacted]’s concern about her washer.We apologize for any inconvenience Ms. [redacted] encountered. We have contacted Warrantech on the customer’s behalf and it was determined that the claim has been denied due to misuse.For further questions, Warrantech can be reached at (877)456-9643.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

July 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted]...

experienced. It is my understanding that the store management contacted her to address her concerns. If she has any questions, our Wilkes-Barre store can be reached at (570) 793-2003. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team