Southern Appalachian Auto, Inc.

RE: *** *** (# ***) Dear Ms***: We have received your letter regarding *** ***’s concern about her purchase We apologize for any inconvenience Ms*** has experiencedAs previously stated, due to the fact that the original purchase was an in store pick up, the doors may be exchanged. However, the unit would have to be brought into the local store We appreciate the opportunity to address the complaint Sincerely, Stephanie D* ** *** Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meIF I am guaranteed a similar substitute model at the same price pointI feel that I should not have to pay for delivery due to the years of repairs and food spoilage that I have had to endure, also due to the coming holidays such as Thanksgiving and Christmas and having company over for dinners, I feel that this should be expedited as quickly as possible and that if I lose food again until I receive my new refrigerator that I can submit a claim for said loss
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
it is a DIRECT RESULT OF THE IMPROPERLY INSTALLED hose that leaked in between my walls unnoticed for weeks that caused this damage! They just don't want to take responsibility for their employees OR TAKE CARE of their customers which is probably why they are going out of businessWe proved the damage and the *** confirmed it and so did their representative!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.HHGregg is not taking responsibility for this defective refrigeratorThey can take the refrigerator back and deal directly with Samsung if they wanted to do what was rightI am powerless against a big corporation unless I take it to courtIt is already public information that consumers are unable to get service for Samsung appliances under the first year warranty and I think HHGregg should make this right with the customer!
Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not have a functioning refrigerator for over a month - After, each time they stated they repaired the refrigerator that I could use the refrigerator - I went to the store to replace my lost and spoiled food The refrigerator broke times and the food I replaced each time was spoiled and unsafe to eat They also did NOT provide me with a copy of the Warranty until they denied me the refund for my food loss Never did I know upfront that they only replace food once a year If my refrigerator broke once a year - that would be fine But, since it broke times and I lost food times; I am due $for each time, I had to replace my food Warrantech is not a reputable company and should not be allowed to do business If the refrigerator would have been fixed properly on the first visit in a timely manner; then a one time reimbursement is reasonable But, since the refrigerator broke three times total - I lost food times I am unsatisfied and do not and will not accept or close out this complaint until I am refunded for my lose of food The balance due is $for the last two times that I lost food The repair that apparently, fixed the refrigerator was from a different company from the other repair company (*** ***) who was unable to repair the refrigerator On the second call we had made I had requested a different repair company and was told that "There were no other companies available in Hillsborough County." Then when speaking with hhgregg the vendor who original sold the refrigerator the one salesman said"That is not true there are other repair companies in the area, that Warrantech does not want to call another company because they will have to pay the other repair company to come out to repair my refrigerator." Therefore, Warrantech decided to continue to send out the incompetent "*** ***" to attempt to repair our refrigerator If Warrantech, had send out the other company sooner, then I may not have had to purchase an addition $worth of food to keep replacing the items loss in my refrigerator It was Warrantech's choice to not send out a new repair company sooner; therefore it is their responsibility to replace the loss food
Regards,
*** ***

January 12, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about her request for a return.We regret her continued disappointmentHowever, since her order was arranged as a rental/purchase agreement, return requests would need to be handled through Acceptance Now directlyOur representatives do not have access to accountsIf she has any questions, Acceptance Now can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
HHGregg continues to shift their burden as the service/product provider to me They claim to have refunded a certain amount of money but have never itemized when and how so I have had to search my accounts to try to find payments I cannot account for the full amount of refund they claim to have provided I did find a refund for the installation that they failed to perform so that is now a non-issue I also found a credit of $but there is still no explanation as to how they came to that odd amount They say in their response that an additional $will be issued to bring the amount to $but that adds up to $ Wouldn't this all have been simpler and more honest if they had once itemized the credits that they say they made and the date they were issued? Andy they are ignoring the credit their store manager promised for making me drive out of town to pick up a hot plate Clearly I don't trust them because they have not been transparent in their dealings with me Who doesn't itemize bills and credits for clarity? Who promised compensation and then doesn't follow through?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have provided proof that I have never received a refund for this purchase. The original purchase was made on 6/30/thru Paypal using my Discover Card. I have provided a history from June 2015-todays date (2/10/16) for my Paypal account and my Discover Card account. My Paypal account shows one purchase on 6/30/for $267.45. My Discover Card account shows the original purchase on 6/30/for $267.45, a temporary credit on 7/13/which was charged back on 6/30/when I cancelled the dispute after I received the paper check in the mail from H.HGregg. After depositing the paper refund check from H.HGregg it was later taken from my bank account because H.HGregg had put a stop payment on the check and I was also charged $30.00. I have also included the documentation showing it was taken out of my bank account along with the $fee
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Can you please send me the gift card because this is what was promised to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've just spoken to Carla from Samsung, she stated I had to go through steps to trouble shoot. I told Carla, these are the same steps we've been through and they aren't working. I requesting now that the refrigerator be replaced....AGAIN. This is getting ridiculous and NO customer, after spending thousands of dollars should go through this headache. We've been dealing with the crappy product since July and this is UNEXCEPTABLE
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company did absolutely nothing to resolve my complaintThey said there was a repair scheduled an that was itNever bothered to see that it still wasn't fixed or anythingWe have never been able to actually speak to someone in authority to help us resolve our problemCustomer satisfaction is definitely not a concern of this company
Regards,
*** ***

March 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your recent letter regarding *** ***’ concerns about his refrigerator repair.I apologize for any inconvenience ***
*** experiencedIt is our understanding that the service plan administrator is reviewing another service option and a representative should contact himIf he has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I find it totally unsatisfactory that they sell a stove with double oven that is SELF Cleaning and expect me to use Easy OFF TO GET IT CLEANED IF NEEDED PER THE SAMSUNG REPAIR COMPANYeveryone I tell this story to laughsI promise you HHGREGG is not winning business with this kind of promotion and doing businessIn my eyes they are not smart business peopleI am a Real Estate Broker and need daily sellers and buyers and now I tell them not to BUY anything at Hhgregg as they do not stand behind their products they sellApparently they don't care and they should stand behind what they sellBut they are too short sighted to see thatWhat goes around comes around and KARMA is something I believe in.It is advertised as self cleaning and I expect it to ne self cleaningFurther the authorized Samsung repair person tells me 2x that he can't do anythingThe oven LOCKS up when you use the self cleaning featureI call that Advertisement at a minimum complaintOther complaints were it sets on foreexplodes and has caused a house fireReally, do you want me to try to risk my families and my life by using the self cleaning feature that does not work per SAMSUMG technician? I am writing to the Consumer Safety Commission for a recall of this product and then they can replace all the ovens they sold under presenceI am not going to stop until I get satisfactionThis is not satisfactory
Regards,
*** ***

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** contract dispute
We apologize for the inconvenience Ms*** experiencedUnfortunately hhGregg does not handle when and how the credits are issued, or what is deducted from themAll warranty information is handles through warrantechPlease contact Warrantech 877-456-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

October 7, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her refrigerator.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to honor her requestOur records indicate that a
store credit was authorized for the replacement of the refrigerator.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
We not ever shop in this store again and will let all my friends and family know of this outcome
Regards,
*** *** ***

Dear Ms***: I have received your letter regarding *** ***’s concern about the washer repairI apologize for any frustration Mr*** has experienced I regret we are unable to schedule a service call for Mr***, due to the warranty being administered by
WarrantechAs a company hhgregg does not have access to Warrantech’s service systemWe ask that Mr*** please contact Warrantech at 877-456- We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

July 23, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience he experiencedWe regret
that we are unable to honor his requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.At this time we do not have any further information to provide for the complaint.We appreciate the opportunity to address the complaintSincerely,Z.AN***Executive Team

October 25, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her store credit.I apologize for any disappointment Ms*** experiencedOur
records indicate that a store credit in the amount of $was authorized for the replacement of the refrigeratorIn the interest of good customer relations, we increased the amount of store credit to $1830, which is the price of the original refrigerator before sales tax. We are unable to offer any additional store credit for the water line or deliveryAs indicated in the Terms and Conditions for the service plan, only the product is covered. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team