Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
For several months we have been going around and around and around with HHGregg, they keep saying that they "delivered" the appliances, which is NOT true, and when we call them asking WHY they keep saying that the appliances were delivered, they keep telling us that NO DELIVERY IS SCHEDULED, and that the appliances are NOT IN STOCK, and that they can't even do (or schedule) a delivery because the appliances are NOT IN STOCK.Every single time we call, and complainthey tell us that they do NOT HAVE THE APPLIANCES, and they are unable to schedule a delivery because they do NOT HAVE THE APPLIANCES.This has dragged on for several months now, and it's been a VERY VERY painful process, and we're EXTREMELY unhappy with the TERRIBLE CUSTOMER SERVICE, and *** *** had the SAME EXACT APPLIANCES for 40% off (during Labor Day, and also again on Columbus Day) and we could purchase the SAME EXACT APPLIANCES for less than HALF of what HHGregg has charged us We pointed out the prices to management, and they said that there is NOTHING they could do, and they would NOT honor the prices or even price match We asked to have the appliances returned (or NOT DELIVERED) and we were told that they MUST deliver them (because they already charged us for them) They would not give us a refund, or even issue us a credit (or price match) and we paid 50% too much for all of our appliances (plus "add on" kits, which cost about $at Menards, were sold to us for $to $per kit for each appliance) and we were told that we MUST BUY all the "add on" kits (from HHGregg), or they would NOT hook up the appliances and then they delivered the appliances and would NOT hook up the appliances The delivery team said that they only deliver appliances, but will NOT hook up (or disconnect) the existing appliances, and we had to pay someone $(per appliance) to have the appliances hooked up, and now we have to pay another $(per appliance) to have the appliances disconnected, because HHGregg will NOT install or uninstall the appliances (Nor will they issue us a credit for the installation/uninstallation).We're EXTREMELY UNHAPPY with HHGregg, and the terrible customer service, and TERRIBLE service (and way OVERCHARGED US) for everything We paid TWICE AS MUCH by buying our appliances from HHGregg, and we are tired of spending countless hours on hold & store managers avoiding our calls (or saying they will "take care of it" and NEVER call us back, or return our calls) Today we spent another FOUR HOURS on the phone, trying to argue/fight with HHGregg, and I even referenced this conversation (because corporate office says ONE THING to the Revdex.com) and then the store/delivery warehouse says something COMPLETELY DIFFERENT, and are insisting that they do NOT EVEN HAVE THE APPLIANCES IN STOCK, and they can't even do the delivery (or even schedule a delivery) because they do NOT HAVE THE APPLIANCES IN STOCK!This has been dragging on for MONTHS NOWand from DAY ONE we have asked them to just come pick up ALL OF THE APPLIANCES, and issue us a FULL REFUND We just want a FULL REFUND for what we have paid, and we don't want to deal with HHGregg anymore This is the WORST CUSTOMER SERVICE I've ever seen in my life, and we should have just bought our appliances elsewhere We could have bought the same exact appliances at Home Depot for less than HALF of what HHGregg charged us, and had the appliances delivered immediately (in stock), and we wouldn't have the problems that we are facing with HHGregg The warehouse and "Dalton" have just lied to us over and over, telling us they won't exchange the appliances, and won't let us return them (even though we were within the day window for returns) We were told for over 1/months that they would NOT give us any refund, would NOT help us, would NOT exchange or give us any refunds, and that they would not do ANYTHING to help us, or fix the problems.September 27th, it was SIX WEEKS that HHGregg was giving us the "run around", and now it's OCTOBER 20th, (1/weeks later, almost a month later) and HHGregg is STILL giving us the "run around" and telling us that they don't even have the appliances in stock, and they can't even schedule a delivery, because they don't stock or carry (or have) any of the appliances that they sold us.We've been dealing with these SAME EXACT PROBLEMS for almost THREE MONTHS now HHGregg keeps giving us the "run around" and dragging their feet, for weeks/months, telling us that they can't pick up our appliances, or can't issue a refund (it is now TWELVE WEEKS now, and we still can't get HHGregg to issue us a FULL REFUND) and we just want the appliances picked up, and want our credit card to be credited back for a FULL REFUND We want ALL of our appliances picked up and returned to the store, and we want to be issued a FULL REFUND We are tired of spending hours and hours and hours (and spending weeks and weeks and months and months) on hold, and trying to argue with store managers (or "Dalton" the warehouse manager) and we just want our appliances picked up, and returned to the store, and we just want to be issued a FULL REFUND of the $4,746.25.We don't want to deal with HHGregg's terrible customer service, terrible prices, and terrible delivery (and non-delivery) and I can't even imagine how hard/difficult it will be if we need help/service on these appliances in the future, and HHGregg is not a reputable company that I would ever do business with or purchase from ever again I just want a FULL REFUND, and we'll purchase all of our appliances at a reputable store like HOME DEPOT, where we can get much better prices, fast and friendly service, and prompt delivery (and FREE HOOKUP, FREE INSTALLATION, and FREE DELIVERY) No one should have to take NINE DAYS OFF OF WORK, and spend hundreds of hours on the phone dealing with HHGregg's customer service department (or store managers, or "Dalton") and we still can't even get this resolved.We just want ALL OF THE APPLIANCES picked up, returned back to the store for a FULL CREDIT, and FULL REFUND We will purchase our appliances elsewhere
Regards,
*** ***

February 15, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s request for the discount.I apologize for any misunderstanding Mr*** experienced with
the discount offerA representative from our corporate office contacted him to inform him that model UN65KSdoes not qualify for the discount because it is classified as a UPP (Unilateral Price Policy) modelUPP models are excluded from discount offers. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[if I understand well after all this ordeal, I have to refer to a third party to file yet again another claimI am not satisfy because it just appear to me it is made difficult to obtain services and/or benefits I paid for, they should inform the customer they do not provide the service (a third or fourth party does) in order for customers like myself to make informed choice
Regards,
*** ***

December 8, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for any inconvenience Ms***
encounteredOur records indicate that the order is scheduled to be delivered on 12/09/She will receive a call the night before with her three hour windowWe hope the delivery goes smoothly and enjoys her purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]I WAS ADVISED BY A FEMALE SALES PERSON AT HH GREGG IN NORTH RIVERSIDE STORE, THAT I WOULD BE COMPENSATED FOR THE WHOLE DAY I HAD TO TAKE OFF FROM WORK ON THAT SATURDAYFORGET ABOUT THE SO-CALLED UPGRADE TO A DIFFERENT WASHERTHEY HAD TO DO THAT, BECAUSE THEY SOLD MY WASHER TO ANOTHER PERSON!!!! COME ON HH GREGG!!! GET YOUR ACT TOGETHER!!! AT LEAST YOUR DELIVERY DEPARTMENT WAS VERY EFFICIENT JUST REMEMBER....CUSTOMERS ARE YOUR BEST ADVERTISING
Regards,
*** ***

April 14,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience Ms*** experienced
In the interest of good customer relations, we authorized a $gift card for her inconvenienceShe should receive it in the next 10-business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

June 30,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his dishwasher.I apologize for any inconvenience
Mr*** experiencedWe regret that we are unable to honor his request for a refundOur records indicate that a store credit was issued for the replacement of the dishwasherIf he still needs assistance with selecting a replacement, he can visit our store and refer to invoice ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

January 20, 2016RE: *** *** ** *** Dear *** ***I have received your follletter regarding *** *** concerns.We regret her continued disappointmentHowever, we are unable to offer Black Friday pricingIn the interest of good customer relations, we can offer to sell her a television at landed cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by *** *** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaint. Sincerely, Z.AN*** Executive Team

*** *** Revdex.com, IncN Delaware St #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s response concerning her washer repairWe again apologize for any frustration *** *** may have experiencedAfter contacting the warranty administrator, Warrantech on Ms***’s behalf, service for the unit has been deniedWarrantech when viewing photos of the washer has determined that user misuse has caused the issue due to personal items and debris being found in the pumpFor further assistance, we ask that Ms*** please contact Warrantech at (877)456-We appreciate the opportunity to address the complaintSincerely, Z.AN*** Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding Ms***’s Warranty concern.I apologize for any inconvenience Ms*** may have experiencedI regret that at this time we do not have any further information for Ms***Warrantech can be reached at 877-456-We appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not feel that I need to continue to use my time to resolve an issue that is with the company. I was also promised a $gift card for the issue of them not contacting me to tell me that my delivery was suddenly cancelled, it was only found out after I called them and they were hours late. The store says its delivery, delivery is no help. It is the companies duty to make things right not the customer having to make calls and drive around. I cannot believe that this is acceptable, and I will continue to let people know of the awful customer service I have been provided
Regards,
*** ***

December 11, 2015Peggy RichardsonRevdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about his refrigerator.I apologize for any inconvenience ***
*** experiencedHowever, given the length of time that has passed since the purchase date, we are unable to authorize an exchange. Our representative contacted the manufacturer and was informed that they have a repair on file for the refrigeratorIf *** *** believes this is incorrect or if he needs to schedule a service call, we recommend that he contact *** at (*** *** for further assistance. We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Manager

Feburary 15,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any inconvenience Ms*** experiencedWe
regret to inform that we are unable to fulfill her requestThere is a day return policy; after days there are no returns or exchangesThe unit does have a one-year manufacturer warrantyIf the unit is in need of repairs, LG can be reached at (800) 243-0000. We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They stated the unit was to be installed on Febhowever now they are stating the unit was totally damaged and they had to return. I was supposed to receive a call from the General Manager on Feb and never did once again
Regards,
*** ***

February 8, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: Stephen *** (# ***) Dear MsRichardson:I have received your recent letter regarding Stephen ***’s concerns about his rebate.I apologize for any inconvenience Mr***
experiencedIn the interest of good customer relations, we have authorized a store credit for $to reimburse him for the rebateFor further assistance with using the store credit, he should visit the store location nearest him and refer to invoice ***The store credit expires in months.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Dear Ms***: I have received your letter regarding *** ***’s concern about the headphone purchaseI apologize for any frustration *** has experienced After review, we were unable to ship the items per ***’s requestThe order has been cancelled and refunded under invoice
***We ask that 3-business days be allowed for the funds to post We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

September 2,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any inconvenience
Ms*** experiencedOur records indicate that a store credit was issued for a replacementIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team