Southern Appalachian Auto, Inc.

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s delivery experience.I apologize for any frustration *** *** may have experienced
during the delivery of her purchase with our companyAfter contacting Mrs***, we have honored her request for an additional refundBased on the failed deliveries we have awarded another $that was accepted and have sent Mrs*** an additional confirmation of our phone call with this amountWe ask that invoice *** be referenced for the refundWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

September 2,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his dishwasher.I apologize for any inconvenience Mr***
experiencedThe service plan administrator has authorized a store credit for the replacement of the dishwasherA representative should contact Mr*** within the next few business days if they have not contacted him already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s furniture.I apologize for any frustration *** *** may have experiencedAfter speaking
with our furniture department, I regret we are unable to exchange the furniture outside of our industry standard three day return policy with the set also being a floor modelThe servicer has notated that no defects were found after inspecting the productsDue to our return policy, servicer notes and the nature of the purchase, we are unable to further assist with the claimMr*** may be able to contact the manufacturer, Corinthian, at 662-287-to seek additional assistanceWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

March 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her dishwasher.I apologize for any inconvenience *** ***
experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange. Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the dishwasher cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the dishwasher qualifies for an exchange.If she needs assistance with arranging a repair, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

May 18, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her refund.I apologize for any inconvenience *** *** experienced
Our records indicate that the refund was processedShe should receive it within the next 5-business daysIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

December 11, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his order.I apologize for any inconvenience *** *** experiencedOur records indicate that the order was refunded through a credit card chargebackWe
regret that we are unable to extend the sale prices.We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Department

December 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for the inconvenience Ms
*** may have experiencedDue to high demand on the LG and limited availability unfortunately we could not fulfill Ms*** orderFor the inconvenience Ms*** was given the option to purchase a different television or get issued a refundMs*** agreed to the 49” proscanWe switched out the unit for the same price with no other out of pocket expense; therefore we would not be issuing Ms*** a $store credit
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

June 8, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE : *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***'s concerns regarding his refrigerator.We apologize for any inconvenience Mr*** encounteredHaierhas
been contacted on the customer's behalfOne of the representatives from Haier contacted the customer today to troubleshoot and schedule service.We appreciate the opportunity to address the complaintSincerely,Stephanie de La V***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.How was I to know the TV was cracked I didn't take it out the box in the store and when I did tale it out the box I immediately called and told u all what was going on and what the hell am I suppose to do about my dollars I have three children I could have spent that on u all are full of st!!!
Regards,
*** ***

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issue
We apologize for the inconvenience and issues Mr*** is currently experiencing
I do apologize for the inconvenience and any frustration this may have caused Mr***Our records indicate Warrantech the warranty provider did issue Mr*** a credit in the amount of $The credit was issued due to the chairs peeling and bubbling on 01/10/The confirmation number needed for Mr*** to take advantage of the available credit is ***Because a credit was issued and Mr*** was giving the option to reselect the warranty is fulfilled
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

June 10, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** ***’s concerns about his furniture.I apologize for any inconvenience Mr***
experiencedIn the interest of good customer relations, we issued store credit for the replacement of the sofa and the loveseatFor further assistance, he can visit the store and refer to invoice ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

April 24, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns.We regret her continued disappointmentOur records indicate that a store credit was issued and then used on 4/7/17. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for the inconvenience Ms***
experienced as well as the delay in getting her purchaseMs*** was already compensated for the inconvenience, however because she is seeking more than what was agreed upon she is to speak with store management
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

February 9, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for any inconvenience Ms*** has experiencedAs previously stated, it has been concluded that there is no further information to add to our original responsesDue to the time frame the unit has been under her possession, we are unable to provide a refund.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Company previously stated they would refund return FedEx shipping charge (attached with last Revdex.com response)There continues to be a delay now no response regarding if/when and how I will be reimbursed
Regards,
*** ***

February 23, 2016RE: *** *** *** *** ** *** Dear *** ***:I have received your letter regarding *** and *** *** concerns about their experience at the store.I apologize for any misunderstandingWe were unable to verify how any issues with the pricing
may have occurredA sale price listed in our ad or on signage in our store would not include sales taxAdditionally, any installation services or service plans they might have requested would be an additional amount. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

September 16, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** claim of damage.I apologize for any frustration *** *** experiencedWe forwarded the claim to the appropriate personnelIt is our understanding that a
representative should contact her within the next business days.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have contacted HHGregg through multiple avenues and no one has taken the time to review the situation I have pictures of the TV where it's apparent that the crack is not visible but no one has cared to review them If you are going to have a policy to check TV before is leaves the store it should include a process to plug in the TV and 100% prove that it's ok The manager's attitude and HHGregg's response to the situation is unacceptableTo insult me by offering a $credit towards another TV via your twitter group is absolute nonsense! Proves to me that sub-par customer service is a core value of the company which is demonstrated from the top down
Regards,
*** ***