Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I purchased items from HHGregg and used Acceptance now for financingI NEVER got a working computer(IT IS NOT A LAP TOP) therefore under HHGregg's return policy I should have been able to have this issue remediedHowever it was notIt was an HHGregg employee who helped me shop and pick out my product, it was an HHGregg person who cashed it out, it was an HHGregg employee that helped me to my vehicle and it was an HHGregg store that I shopped inI was told this was special financing and HHGreggs return policy was the law of the landI have read through my papers and there is nothing stating otherwise then what I was told.I would like my money backThis is the only resolution. The person you tell me to speak to in the store just laughs at me and is rudeI wish to deal only with Higher Up HHGregg folks on this issue to avoid feeling like I am being attacked or discriminated against
Regards,
*** ***

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** rebuttal
We apologize for the inconvenience and frustration Ms*** experiencedUnfortunately I was not able to locate the pictures emailed in by Ms***For better assistance we are asking that Ms*** please resubmit the pictures of the television and box to [email protected] we receive the pictures they will be reviewed, after which Ms*** will be contacted with a resolution
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

August 11, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience *** ***
experiencedOur records indicate that the model she requested is a special order modelIn the interest of good customer relations, our store management offered her a loaner refrigerator to use until the special order refrigerator arrivesA representative should contact her to schedule delivery once the refrigerator she ordered is available.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be not satisfactory to me. I WANT AT LEAST YEAR PAID THE WARRANTY FOR MY APPLIANCESIT STILL BROKEN AND REBUILDEDI DON'T KNOW WHAT IS NEXT TO BE BROKEN AGAIN$IS NOT A GOOD RECOMPESANTIONTHIS IS THE WORST COMPANY AND CUSTOMER SERVICE THAT I HAVE EVER DEAL IN MY LIFEI AM BUSINESS PERSON AND I WON'T RECOMEND THIS PLACE AT ALLI DIDN'T GET NEW APPLIANCES NO MATTER HHGREGG COMPANY SAID....AND I PAYING AS A NEW EQUIPMENT.THE YEAR WARRANTY COST $ 150, PLEASE YOU CAN DO BETTER THAN $WITH WARRANTY I CAN STILL NO PAYING FOR DAMAGES..THIS IS A BIG BUSINESS - COMPANY DO SOMETHING BETTER THAN THAT.THANK YOU,
Regards,
*** ***

September 20, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’
complaint concerning her washer repairI apologize for any frustration Ms*** has experienced Our records show that there was a service call by *** *** service on Wednesday 9/14/The unit is covered by the premium service plan up until 10/10/if any further issues occur We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** refund/exchange issues
We apologize for the inconvenience and issues experienced by Ms
***Our records indicate Ms*** was issued a full refund on 12/12/back to the original form of payment
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

September 28,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** ** *** (#***)
Dear Ms***:
I have received your letter regarding Benjamin *** customer service issues
I apologize for any
inconvenience Mr*** experiencedWe regret that we are unable to replace the unit due to the purchase dateAt this time Mr*** is under a 1yr manufacture warranty with SamsungTherefore any and all mechanical issues Mr*** is experiencing will be coveredPlease contact Samsung at 1-800-726-to schedule out a technician
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Executive Team

June 30, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear *** ***:I have received your follletter regarding *** ***’s concerns about her refrigerator.We regret her continued disappointmentThe service plan administrator has informed us that the servicer received parts for the refrigerator and scheduled the repairIf *** *** has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company knowingly sold defective and broken merchandise to us. We did not ask for a full refund only a replacement of the broken item. We have since purchased another television for my mother from *** *** and I will continue to warn ALL consumers via any media outlet that I am able to excess...to read ALL of the negative complaints lodged against this company before purchasing. Very unprofessional staff all the way through the Executive level. I only wish I had read reviews before purchasing from them and getting scammed. I guess this is their company solution for leveraging low Christmas salesNo worries they'll go belly up before long! Happy job hunting.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***they were not sold out that is a statement They refunded my money then I went to the store and bought oneIn my opinion this is unethical business practice and advertisingI will continue to tell everyone I know about my bad experience and to continue to put it on social mediaI also think the attorney general in IN would be interested in this kind of business practices

June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** ***’s concerns about the range.I apologize for any frustration Ms*** experienced
However, we are unable to authorize a return or an exchange. The service plan she purchased is administered through ***As indicated in the What is Not Covered section of the Terms and Conditions, issues with liners and rust are not coveredWe regret any misunderstandingIf she has any questions, *** can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

March 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your follletter regarding *** *** concerns about her appliances.In the interest of good customer relations, we are processing a $price adjustmentShe should receive the refund in the next daysIf her issues have not been resolved and she would like assistance with scheduling service, Frigidaire can be reached at (800) 374-4432. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

August 27, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear *** ***I have received your letter regarding *** *** concerns about her reimbursement request. I apologize for any frustration Ms
*** experiencedWe can forward her request for an expedited refund to the service plan administratorHowever, our representatives are not authorized to make decisions regarding reimbursement.We contacted the service plan administrator and were informed that they have not received a copy of the completed repair invoiceIf Ms*** has this information available, we recommend that she provide it to Warrantech so that they can assist her.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about the washer and dryer.I apologize for any inconvenience Mr***
experiencedOur records indicate that an exchange was authorized and the delivery is scheduled for 6/If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

April 14, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: ** *** ** *** Dear *** ***:I have received your letter regarding ** *** concerns about the dishwasher. I apologize for any inconvenience *** ***
experiencedIt is our understanding that the service plan administrator is working with the service provider to resolve the issue with the dishwasherIf *** *** has any questions, Warrantech can be reached at (*** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

October 30, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: Carol Schaeffer (# 10805634) Dear MsRichardson:I have received your follletter regarding Carol Schaeffer’s concerns about her order.We regret her continued disappointmentWhen a television order is placed through our website, there is an option for a customer to indicate whether they need a connection to additional componentsHowever, the option also states that the service requires a professional installation and additional charges may apply.We appreciate having the opportunity to answer MsSchaeffer’s complaint. Sincerely,James TMcNeesDirector, Service OperationsJTM/rlb

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s delivery concern.I apologize for any frustration *** *** may have experiencedOn 01/10/17, under
invoice ***, the delivery of the dishwasher was completedI regret that there was a stock issue that caused the delayed fulfillment of the orderWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

February 3, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about her range.We regret her continued disappointmentWe have shared her comments with the service plan administratorIf Ms*** has not yet scheduled a follservice call, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a broken record and a never ending cycle Warrantech tells us to contact HHgregg and HHgregg tells us to contact Warrantech Neither company stands by their product or warranty claims Very disappointed and will never do business with either company in the future Will also take every opportunity to discourage friends, family and colleagues from doing business with these companies as well
Regards,
*** ***