Southern Appalachian Auto, Inc.

April 24, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns.We regret her continued disappointmentHowever, we stand by our previous responses.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to take the next step in regards to my complaint with hhgregg I am taking all the steps needed to resolve this big problem with the damages caused to my floor and bad installation of dish washer with the trust that we put into hhgreg for the installation I tried to rectify this matter with hhgregg and frankly I feel like I am getting nothing but a runaround This has taken a toll on my health this situation is way to stressful anymore The only thing I want is the right thing to be done and that is fixing my home to look like prior to me getting this dishwasher from hhgregg installed Most big reputable companies will take responsibility for causing such a big problem, I never dreamed in a million years this would have happened My husband and I have already decided this cost us way to much money to just give up we will not until the right thing is done here we are not going away I am hoping this can be taken care of with Revdex.com but if not we will file a lawsuit to hhgregg I am hoping it doesnt go there I want this matter to be made public I hope to god no other customer and there family will ever have to go through something like this because this is a customer's nightmare I can also give picutures of the damages if needed I spoke with Ms Marcia after I got a response from HHgregg and told her my husband spokewith a woman by the name of Antoinette from hhgregg and she told my husband 2x that the reason there is paperwork it is because we purchased so much stuff and paid in full the salesrep waived installation and delivery, I told ms marcia she proceeded to tell me she had to look into this, she called me the next day and stated she learned something that on the invoice next to the appliance there was a code ci which means customer installed she has been looking as this invoice and didnt no what that meant seems a little fishy to meI told her I dont care what this means hhgregg installed everything we are not going to have some appliances installed by hhgregg and chose one that we will install ourselves this is a down right scam and doesnt make any senseHow are we suppose to no what these codes mean and nothing was explained to us we never even signed this invoice Please help us Mrs *** my phone # is ***I would also like to make not that Amy E***, Mrs Marcia supervisor, I tried to call her 2x she never returned my phone calls, I worked in customer service for years I would have never not returned someones call regarding a serious matter as this This just shows me that hhgregg cares nothing about there customersI will definitly tell everyone I no not to shop with HHgregg. Regards,
*** ***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s treadmill delivery.I apologize for any frustration Mr*** may have experiencedAfter
review, the unit was delivered and signed for by Mr*** on 1/13/17, according to the carrier’s recordsI regret that there was a delay and confusion during the delivery processWe look forward to providing great service to Mr*** in future transactionsWe value our customers and appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
speaks are not exchange! the business refused store exchange
Regards,
*** ***

January 19, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.We apologize for any inconvenience Ms*** encounteredShe has been contacted
by our store management and she will be visiting our local store to process the $refundIn regards to the driveway, this case has been escalated and is currently being worked on.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

February 17, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his refrigerator.I apologize for any inconvenience *** ***
experiencedWe contacted the service plan administrator and were informed that they authorized a store credit for a replacementA representative should contact *** *** in the next 5-business daysIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

July 23, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s order.I apologize for any inconvenience Mr*** experiencedOur records
indicate that a representative at our corporate office addressed his concernsIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

January 9, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: Ann *** (# ***) Dear Ms***:I have received your follletter regarding *** ***s concerns about her order.We regret her continued disappointmentHowever, we are unable to offer a substitute model. In the interest of good customer relations, we can offer to sell her a different model of television at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store and speak with the store management within the next days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

February 22, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about the refrigerator.We regret her continued disappointmentHowever, we are unable to authorize a return or an exchangeMost appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the refrigerator qualifies for an exchange. If Ms*** has not yet scheduled a service call, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

October 25, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any frustration Ms*** experienced
with the repairWe regret that we are unable to honor her request for a refund.We contacted the service plan administrator and were informed that they were continuing with repairIt is our understanding that a representative contacted herIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

October 10,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her dishwasher installation.I apologize for any inconvenience
Ms*** experiencedWe regret that given the length of time that has passed since the installation in 2013, there is no way to verify how any issues may have occurredWe are unable to authorize a return or an exchange. In the interest of good customer relations, a representative at our corporate office previously authorized a refund of $as a partial reimbursement for a service callIf Ms*** has not yet received the refund, she should receive it within the next few business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

July 29,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his dryer.I apologize for any inconvenience Mr***
experiencedOur representative contacted the service plan administrator and was informed that a service call has been scheduled.Mr*** may have the option to request reimbursement for some laundry expenses through the service plan administratorIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. There was no resolution offered, all that was listed is that I pick out another model.This is not an option as I purchased the coordinating washer in December 2015.The company indicates the product is no longer avail.Then why was the dryer advertised for sale?Bait and switch occurred.Plus, the item was not listed as a floor model.None of this was addressed in the company response. I am trying to work with the company prior to taking legal action.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want to say thank you for all your help. I no longer want to pursue this matter. I will take matters into my own hands my recommending to my friends, neighbors, and on face book not to shop at H & H Gregg due to bad business on their part. My wife and I own a home and we just bought a new washer and dryer, high end models, from *** ***. We have not had any problems. If H & H Gregg continue to do business in this manner they will lose a lot of customers. You may forward this response to them if you like. Again, thank you for all your help, Revdex.com.
Regards,
*** ***

January 9, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his order.I apologize for any frustration Mr*** experiencedOur
records indicate that the headphones were exchangedIf he has any questions, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

February 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her wall oven.I apologize for any inconvenience MsFleming
experiencedWe regret that given the length of time that has passed, we are unable to offer a return or an exchangeAs indicated in our return policy, the return period is daysWe are also unable to install the handles for a different model on the wall oven.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

July 29, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE : *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***'s concerns regarding his refrigerator.We apologize for any inconvenience Mr*** encounteredOur records indicate that the unit was exchanged on 07/16/16.We appreciate the opportunity to address the complaintSincerely,StephanieExecutive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by Mr*** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, this is a case of advertisingHH Gregg says the TV in question is no longer available...then WHY was it still being advertisedI want what I originally purchasedA 42" Smart HDTV for the price indicatedI do not care the brand at this pointEven the manager told me, "I would offer you a different TV at that price, but I don't have ANY in stock." This resolves nothing. If HH Gregg thinks saying, Oh, sorry, our bad will fix this, they are wrong. They took my money under pretenses at that timeYes my money was refunded, but I DO NOT HAVE WHAT I PURCHASED
Regards,
*** ***