Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]On 4/6/18, we went to our local H H Gregg store at their request (by telephone on 4/5)We were asked to look over their display and find a comparable mattressWhen the manager spoke with us, he suggested we look at the Tempurpedic, which we told him was completely out of our budgetHe left to make a phone callAfter a time, he returned to tell us that Serta was going to build another Prodigy Everfeel for us, which would take to weeksSomeone would be in touchWe were very satisfied, but asked for this in writingHe told us we'd get verification by emailWe have not yet received any written verification, and are very reluctant to consider this verbal promise a permanent resolution due to past history
Regards,
*** ***

January 13, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his order.I apologize for the delayWe regret that the refund was not
previously processedWe have now processed the refundHe should receive it in the next 5-business days We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

October 22, 2015RE: *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about her dishwasher.I apologize for any inconvenience *** *** experiencedOur records indicate that a store credit was issued for a replacementWe are unable to
authorize a refund.We appreciate having the opportunity to answer *** ***’s complaint. Sincerely,James ** ***Director, Service Operations

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding Mr***’s finance and TV concern.I apologize for any inconvenience Mr*** may have experiencedAs
a company hhgregg does not have access to the card administrator’s records*** Bank can be reached at *** and will be able to answer any credit account concerns in further detail than our store personnel In regards to the Samsung TV I regret we are unable to return or exchange the item outside of our return/exchange policyStreaming devices may be able to be used to obtain access to HULUWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

January 25,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** ***’s delivery issue
We apologize for the inconvenience and frustration
*** *** may have experiencedOur records indicate Ms*** canceled the order on 01/20/17, and the funds were issued back to the original form of payment
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

January 31, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about his online purchase.We apologize for any inconvenience Mr*** encounteredOur records indicate that the order has been returned and refunded on 01/10/The FedEx shipping is not going to be refunded nor was it stated on the last response.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.parts were ordered once already, that did not fix the problemNow there are additional parts order for the second timeI understand the first option is to attempt to fix the tvHowever if the tv can not be repaired, I want the purchased price back on my debit cardI do not want an hhgregg store credit because I refuse to deal with their warranty departmentThis has been a two moth issueOn any tv I buy I purchase a warranty and I refuse to deal with the warranty company that hhgregg usesOf I need to I can get an attorney, or call the local news to inform people of the horrible warranty center hhgregg uses
Regards,
*** ***

November 10,
*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her purchase.We apologize for any inconvenience Ms*** encounteredOur records
indicate that there is a service call to level the refrigerator doors scheduled for 11/11/And there is also the installation for the oven scheduled for 11/18/She will receive a call the night before with her time frame.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

November 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***
I have received your letter regarding *** ***’ concerns about the microwave.I apologize for any inconvenience Ms*** experiencedOur
records indicate that the microwave was exchangedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

September 28,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issues
I apologize for any inconvenience Ms
*** experiencedThe $gift was in suspense due to the issues Ms*** experienced while trying to make her purchaseWe have also issued Ms*** a $gift card as she was promised
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Executive Team

December 12, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about his refrigerator.We apologize for any inconvenience Mr*** encountered
Warrantech has been contacted on the customer’s behalf and they advised that parts have been ordered and delivered to the service centerHe should be receiving a call within to hours to schedule installation of the parts.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

May 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your follletter regarding *** *** concerns about her chair.We regret her continued disappointmentHowever, we are unable to override decisions regarding service plan coverageIf *** *** has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

May 12, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your follletter regarding *** *** concerns about her dishwasher and microwave.We regret her continued disappointmentIt is our understanding that the manufacturer determined that the dishwasher does not qualify for a replacement at this timeA service call has been scheduled. Our representative contacted the manufacturer and was informed that they have no service history on file for the microwaveIf she still needs assistance, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** *** (#***) Dear Ms***: I have received your letter regarding *** *** ***’s warranty fulfillment. I apologize for any frustration Ms*** may have experienced I regret that at this time we do not have any updated informationPer the service agreement and our installation terms we are unable to provide free installation to a replacement product for an order from May of We appreciate having the opportunity to answer the complaint. Sincerely, Z.AN*** Executive Team

October 22, 2015RE: *** *** ** ***
Dear *** ***I have received your letter regarding *** *** concerns about her dryer.I apologize for any inconvenience *** *** experiencedOur representative contacted the service plan administrator and was informed that the dryer
was repairedShe may have the option to request reimbursement for laundry expenses through the administrator of the service plan.We appreciate having the opportunity to answer *** ***’s complaint. Sincerely,James ** ***Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I talked with Fedex as per your request and they have done trackingThey showed it was delivered to a business and I"m a residential homeThey also sent the driver back out to try and figure out where it is and they couldn'tFedex called and left me a message to refund the money or re-ship as they left Stephanie a message as well and I also passed along the information to Stephanie when I spoke with her on the phone two days ago. So you are postponing me receiving the item that was a Christmas gift to someone or refund the money so I can buy one comparable. The customer service that you have shown is really below parYou have to call a million times and get put on hold each time from 28-minutesOr you don't return the calls as you have stated.This is my first purchase ever with your company and you are showing me that you aren't staffed properly for holiday seasons
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be better than nothing
Regards,
*** ***

November 6, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about his refrigerator.We regret his continued disappointmentHowever, our representatives are not authorized to override decisions regarding repair coverageMr*** may have the option to request that an alternate service provider evaluate the refrigeratorIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,*** T***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meOnly because the store manager made this offer to me weeks ago and I accepted itBut, that doesn't change the fact that they have poor customer service which is why they took this long to make me this offer that could have been made prior to the Revdex.com complaintThey also need to make sure items are available before advertising it at a sales price that can't be duplicatedThat's called advertisement which creates unhappy customer, which HHgredd is also known for having.
Regards,
*** ***