Southern Appalachian Auto, Inc.

January 11, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ concern about the purchase.We apologize for any inconvenience *** has experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the futureAs previously stated, the order was cancelled and refunded on 11/29/As a customer satisfaction we have issued a $gift card, please allow to business days to receive.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I already understood that HH Gregg ordered the replacement parts beginning weeks ago; however, all parts have not been shipped and customer service cannot provide me with a timeline for when the product will be repairedIt has now been weeks since the product was delivered and nothing has been fixedAdditionally, HH Gregg is neglecting the responsibility that they sold me an inferior product which during the weeks of ownership does not hold up to reasonable wear standardsThe fact that I have had to call customer service on a weekly basis to complain about more repairs demonstrates that.I would like for HH Gregg to accept that that the product they sold me will not hold up to a reasonable product life and as the responsible selling company, should provide some sort of rebate for this product
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10805813, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I filed a complaint against H.H.Gregg on September 9,2015. On September 18,I received an e-mail from you with an attached response from James TMcNees, Director of Service Operations for H.H.Gregg stating my complaint had been forwarded to the appropriate personnel and a representative should contact me within fifteen business days. I accepted that trusting they would finally address this issue with my damaged awning. It has been twenty-three days, and I have heard nothing from H.H.Gregg. Please reopen this complaint. Thank you so much for your assistance with this matter. Sincerely, Beverly AFleming

February 1, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (#***)Dear Ms***:We have received your letter regarding *** ***’s concern about his purchase.We apologize for any inconvenience Mr*** encounteredAs previously stated our records indicate that Mr*** reselected a different model on 01/11/His feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

January 9, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’ concerns about her order.We regret her disappointmentOur records indicate that a refund was authorizedMsHarris should receive it in the next days if she has not received it alreadyIf she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

September 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the gift card she was offered.I apologize for any
inconvenience Ms*** experiencedWe were unable to verify that a gift card was processedIn the interest of good customer relations, we are sending her a $gift card instead of the $gift cardShe should receive it in the next 10-business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s range concern.I apologize for any frustration Ms*** may have experiencedAfter review, unless a sales
ad or hhgregg documentation has listed the product as a self cleaning oven, I regret that we are unable to return or exchange the item that is several months past our day return/exchange policyThe manufacturer’s manual should have a user care and maintenance section that can outline cleaning methodsWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

March 9, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the television.I apologize for any inconvenience *** *** experiencedWe regret that we are
unable to authorize a return or an exchange for the televisionAs indicated in our return policy, damaged products are not eligible for return or exchange. According to our records, the delivery invoice was signed indicating that the television was received in good condition.If *** *** would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by Ms*** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responsesAfter contacting the warranty administrator Warrantech, parts were installed on 12/21/The servicer stated that Ms*** was to observe the unit, and call back if there were any further issuesThe servicer nor the warranty administrator has received any further communication from Ms***As a courtesy, the servicer will be contacting Ms*** to see if a service call needs set-upWe appreciate having the opportunity to answer the complaint. Sincerely, Z.AN*** Executive Team

I’ve reviewed this file and it appears this is a fraudulent requestThe customer placed an order in April She canceled the order and received a refund She also mailed a rebate forms saying she had taken possession of the products and received a visa card for $(Our rebates are processed through a third party company.) She was never entitled to this rewards card Given the error we did ask for the card to be reissued in Feb 2017, however this is tied up in the bankruptcy files in March since they’re processed through a third party companyIf she feels she has a valid claim, she welcome to file a claim as a creditor, however she’s not entitled to receive this refund Thank you, Valerie T*** hhgregg E 96th StIndianapolis, IN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]I told the company when I filed the claim water was spilled on the chairI made it very clear about thatIt's not wear and tear, it cracked due to the water damageI want resolution on this materI don't want to be told I didn't go through the proper channels when I did and even the manager in Apex NC Josh said it should be covered I want this company to stand behind there productI bought a washer and dryer and microwave from this company and makes me want to rethink future purchases from them if this how they conduct business and word of mouth is very powerful
Regards,
*** *** ***

April 12, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her claim.We apologize for any inconvenience Ms*** encounteredIt is to our
understanding per our incident tracking department that the claim was denied and closed in Oct due to the damages reported were determined inconsistent with the installation and not a direct result of the delivery representatives. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

January 9, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about his order.We are sorry for his continued disappointmentOur records indicate that the order was canceled and a refund was processedWe are unable to offer any additional amounts. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Due to the fact that your manager assaulted me, I was called names by him question on being a disabled veteran and sent a repair company who caused more harm I've asked weeks ago for communication to resolve I've already bought a new refrigerator and I don't want a store credit it needs applied to my hhgregg credit card But, that still will not resolve all your company has put me and my family through I am currently in the hospital Your person (Cheryl) on FaceBook I need to file a Police Report against your manager Jeff My dog have run out of food I make for them and had to spend 10xs the amount on a store made product as well as pay someone to bring me food while I've waited on your response I will either need someone from you Office of the President to talk to me as the person I did talk to refused to assist me or I will contact my VA advocate or a lawyer for other options As I am not at home I do not have my notes to let you know the many phones calls I made asking for assistance and was pushed away
Regards,
*** ***

June 15, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
I have received your letter regarding *** *** concerns about her refrigerator.I apologize for any inconvenience *** *** experiencedOur representative
contacted the service plan administratorIt is our understanding that the parts were received and a repair has been scheduledIf *** *** has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company is refusing to do anything about my receiving a broken product from them via an online order Since my concerns have been dismissed and I am out$for a television I received broken (through no fault of my own), I will have to take legal action against HH Gregg for which they will end up being responsible for the costs of as well I have witnesses that know that I opened a box delivered to my home with a broken television inside and that this company has done nothing to look into possible breakage during shipment or some other way the item could have been damaged It is ridiculous that a customer should have to go these lengths for something that is so straightforward and easy to solve If this company cannot refund my money (and pick up this broken television), I will be taking legal action, for which they will be responsible for attorneys fees and court costs as well
Regards,
*** ***

August 18, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his refrigerator.I apologize for any inconvenience Mr***
experiencedWe regret that we are unable to honor his request. Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the refrigerator qualifies for an exchange.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:I contacted Sharp and they told me that it was up to hh greg to fix the televisionI called hh gregg and told them what Sharp had said.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

October 5,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Mr*** Customer service issue
We apologize for the inconvenience and frustration
Mr*** may have experiencedAn exchange did take place on 10/02/for the dishwasher and OTR Microwave
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E*** Executive Team

Revdex.com:I did receive a notice saying the T.Vis available and that I can go and get one. I am going today. I was going to get in touch with the Revdex.com after because I wanted to make sure that it is the right one and that it was in working condition. Thank you for your help in this matter. If I have any issues with the T.VI will hopefully not need any further help and that HH Gregg will make sure that everything is right.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***