Southern Appalachian Auto, Inc.

December 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for the inconvenience Ms*** may
have experiencedWe are strongly committed to providing the best in sales and serviceI regret any inconvenience Ms.*** experienced with her dryer purchaseWe hope that we will have opportunities to serve Ms *** better
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

September 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the refrigerator.I apologize for any inconvenience Ms***
experiencedOur records indicate that a return was authorizedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have called multiple times to Frigidaire (manufacturing company) and it registered the stove and refrigerator have been fixed alreadyI have attached those receipt to this complaintSince in the beginning of purchase back in August 2, 2015, I have been struggling with all the appliances broken. Everything that it was sold to me, it was damaged and maybe returned to the store by another customerIt is impossible to have all appliances damaged at onceI bought new appliances and it was so expensive expecting to last at least or years without any issuesbut that it was not the caseI don't want to be calling to Frigidaire to be replacing parts for new appliances and I still paying like a new productThe service was awful and unprofessionalAt present, I still waiting for the company to fix the ice maker...I am so disappointed with the decision and it is not fair at allThe money that I am paying is for nothing...because the equipment that I bought are not functioning fully 100%.It is not worth it
Regards,
*** ***

September 20, 2016 *** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204 RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s complaint concerning his
refrigerator repairI apologize for any frustration Mr*** has experienced. On 9/7/a credit was generated for Mr*** to purchase a new refrigeratorThe delivery was fully completed on 9/10/16. We value our customers and appreciate the opportunity to answer the complaint. Sincerely, Z.AN***Executive Team

September 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his television.I apologize for any inconvenience Mr***
experiencedWe forwarded his information to the service plan administratorIt is our understanding that a representative contacted him to offer assistance with scheduling serviceIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TMcN***Director, Service OperationsJTM/rlb

Dear Ms***: We have received your letter regarding *** ***’ concern about his credit card account We apologize for any inconvenience Mr*** encounteredAs previously stated, we do not have any access to the credit card information due to security purposes*** Bank can be reached at *** for further assistance We appreciate having the opportunity to address the complaint Sincerely, Z.AN*** Executive Team

September 15,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s claim of damage.I apologize for any frustration Ms*** experiencedWe
forwarded her claim of damage to the appropriate personnelIt is our understanding that a representative should contact her within the next business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** contract issue
We apologize for the inconvenience and frustration Ms
*** may have experiencedThe information was sent over to our vendor relations department 11/01/stating that Ms*** didn’t want to send in computerUnfortunately sending in the computer would have been the only way to get serviceWe ask that Ms*** contacts warrantech with information on where to mail in her laptop
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

February 9, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** *** purchase.We apologize for any inconvenience Ms*** encounteredOur records indicate that
there was an exchanged processed The new mattress was delivered on 02/03/For further questions, our call center can be reached at (877)456-9643.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

September 7, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s complaint
concerning her recent orderI apologize for any frustration Ms*** has experienced Our screening process is for hhgregg and our customer’s protectionItems that have different billing and state names fall into the screening processWe regret Ms***s’ order delay and confirm that the Kuerig has been deliveredThe TV is being shipped by *** *** under tracking ID *** has the item and will be contacting Ms*** within the next few business days to set up a date and time for delivery of the TV We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

September 16, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his refrigerator.I apologize for any inconvenience Mr***
experiencedOur records indicate that the service plan administrator authorized a store credit for the replacement of the refrigerator.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Tracking information from Fedex shows that the package was received on 12/and my credit card company shows shows transactions on 11/24/for per their automated phone system.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
Jim ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]This would not fix my situation and I am not satisfied with a prorated refund for a service plan that was suggested and sold based on personal information obtained from me by the sales people. When first suggested, I declined because to me extended plans are ripoffs (such as this one) and they never hold up to their end of the agreement (such as this one). They both ensured me that if anything happened, a spill, break, dropped or any components broke that I would be covered. I only bought it based on having three teenage sons with autism and anything can happen in my home. Now after one year and paying this off in the days I am out of $plus dollars and no computer do to a cracked screen. Not good customer service by HHGregg and the sales people should be more aware of what they suggestive sale and not exaggerate what their company will do
*** ***

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** warranty issue
We apologize for any inconvenience Ms*** may be experiencing at this time,
as well as for the service delayWe did reach out to Warrantech in regards to Ms*** claim, after which warrantech reached out to the servicerThe servicer did confirm that they never received the dispatchedThat information has since been updated and Ms*** will receive a call within to hrs
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with Todd at ***, he stated that they could not do anything because there were two bulletins published/acknowledged by Samsung stating that there is a design flaw, that the icemaker will not work and will never work Todd told me to call Samsung Executive escalation, which I did, they stated that they could not replace the refrigerator, that *** needed to send out a tech for repair that the only thing Samsung could do is send out a service repair tech at my own expense This has not been resolved after 25-calls now, with another service tech coming out scheduled for Monday again.Thank you
Regards,
*** ***

October 27, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her purchase.I apologize for any frustration she experiencedHowever, we are
unable to authorize a return or an exchange for the appliances she purchased in November of As indicated in our return policy, the return period is days from the date of purchase We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***