Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1.  The TV was purchased in Florida and the HH Gregg invoice references an Illinois address2.  We are full-time residents of Hinsdale, IL with a vacation condo in Pompano Beach, FL and can provide documentation upon request3.  The Sales Person was advised of our situation and agreed to accommodate4.  The TV was never dropped or damaged while in our possession5.  We never removed the TV from the internal foam packaging intended to protect it during shipping6.  Even though there was a display of the same tv model on the floor (approx 6 units), the Sales Person went to the back to get the TV for us (probably a damaged return from a previous customer)7.  My husband purchased the TV while in the presence of friends, who will support our claim
Regards,
[redacted]

December 12, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced with...

her delivery. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $75.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

October 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Customer service issue.
We apologize for the inconvenience Ms. [redacted] experienced when trying to place an online order. I was able to speak with Ms. [redacted] and inform her that both gift cards are valid, and available to make a purchase, however she did decline.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

May 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]...

[redacted]Dear [redacted]
I have received your letter regarding [redacted] concerns about her refrigerator.We regret her continued disappointment. However, we are unable to provide coverage.According to our records, the service plan she purchased through our store was canceled in October of 2015. As indicated in the Terms and Conditions for the service plan, the repair of issues with the shelves would not have been covered.Ms. Thompson indicated that she currently has a warranty through the manufacturer. If she needs assistance with scheduling service, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I understand that it is not in your policy, however I did not set the TV up so the damage did not occur during setup as stated in your reply. I simply took the TV out of the box and noticed it was damaged. I did not turn the TV on or remotly plug the TV in. I dont understand how HH Gregg would not be willing to work with a loyal customer such as myself. I have bought TV's, radios, and surround sound systems with HH Gregg. I would think with all of the complaints against your company Revdex.com and on social media you would want to give yourself a better image. I understand there are individuals in this world that try to take advantage of a situation, but this is not the case. I bought this TV as a christmas present for my daughter, she never even got to see the TV because it was damaged from the beginning. While dealing with this fiasco, my credit card was charged for a TV I never recieved. At this point I just want a refund. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Moreover hh Gregg gave me a piece of paper saying they paid me $170 in Oct 2014 apparently remuneration for the faulty installation. When I asked about this they said the check was cashed. I have no recollection of cashing this nor does our bank have any record of it and they have not provided me proof of this even though I have asked twice. 
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s furniture purchase. I apologize for any frustration [redacted] may have experienced. After...

review, I have reached out to our local store’s management staff who stated they will contact Ms. [redacted]. In order to maintain great customer relations the management staff spoken to will be personally taking over the purchase to ensure further quality. If Ms. [redacted] has not been contacted I ask that she reply back to us via Revdex.com response or by contacting us at 866-974-7344. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team

April 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her refrigerator.We did not find a record of a gift card. Store credit was authorized for a small refrigerator for her to use due to the repair delay. She received the refrigerator on 3/19/16. We regret any misunderstanding. However, we are unable to provide her with a gift card.She may have the option to file a food loss claim with the service plan administrator if she has not done so already. If she has any questions, Warrantech can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refrigerator concern.I apologize for any frustration [redacted] may have experienced. On...

1/16/17 under invoice [redacted], the defective refrigerator was exchanged by our delivery service for a new unit of a different brand. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]The above is what was auto-populated by the system.  I agree that the refund was satisfactory to me... the fact that it took an additional 5 days to receive the refund does not.  During that time, the business collects interest off of the sale amount... all the while I lose monies by paying a daily interest rate charge on my credit card (method which I used to purchase).  Granted, we are talking about a small amount of change.  But you take my incident and multiply it by a few hundred, if not thousands, and that number adds up quickly.  Go out to the business Facebook page and read through the comments.  There are a lot more people that have experienced the same issue.  And that's just one media social site.  The business does not lose any monies.  But the consumer does.  That to me is a scam.  At the least, very poor business practice.  But one that they can make a profit from.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As Whitney stated I returned the laptop that is not correct. I returned one of the laptops.  While I was waiting and not getting answers or getting conflicting answers from the online support.  I walked into our local store and told the Manager about the problems I was having and he was able to order and get me the laptop in 2 days.  When I finally received the online order I returned it to the store.  But as she can see on my account I still have a full price purchase of one on the two laptops I had to buy to actually get one.  I am still asking for the promised discount for the trouble as promised.  As it is past my credit accounts payment date I have already been forced to make a double payment because of this mess.  
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s pricing concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, on...

12/20/16 the laptop model GL552VWDH71 was delivered under FedEx tracking ID  [redacted]. We regret that there was a shipping delay and look forward to serving Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

July 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced. It...

is our understanding that the service plan administrator authorized a store credit for the replacement of the television. A representative should contact him in the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have been told we would receive the rebate since May 2015. On August 5, 2015, we were told by Jessica (see original complaint) that the rebate had just been expedited that day, August 5, and would be shipping out in the new few days. It is now August 17 and we have not yet received it. HH Gregg has no credibility with what they have told us. They have never followed through with anything they have told us would happen. They state the phone conversations are recorded. Please have them review the phone conversation with Jessica on August 5, 2015. [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In terms of rebuttal, HHGregg gave Revdex.com the same response as the Ohio Attorney General, to wit, they regret having charged a credit account for a product that was never delivered and further regret failing to credit or refund the account after cancelation.  It is not as if this [redacted] account were pre-existing or independent of HHGregg, rather it was offered by them and only for their products.  Also, calls to HHGregg regarding the problems are auto transferred to [redacted], whose call centers cannot comprehend the transfer and direct to issue back to HHGregg.  Additional calls to HHGregg are directed to the local store, who naturally report that they are not responsible for delivery of products, credit accounts, but are nonetheless apologetic. So calls from consumers go into a maze that never leads to the department that can correct the problem.  I was assured by HHGregg that the [redacted] account would be credited but subsequent demands from [redacted] indicated that a refund was not issued.  Additional calls prompted more assurances from HHGregg but, to date, I have not had anything in writing from them, or from [redacted].  HHGregg has indicated to Revdex.com and OAG that they were sorry and would take care of it but I am not convinced and have not received written confirmation.  Close this file if you must but please do not close it due to my failure to reply to their Response.  I am not satisfied by the business response or assurance absent written communication, evidence that HHGregg has refunded the funds to [redacted], and clear my credit account.    
Regards,
[redacted]

[redacted]  Revdex.com, Inc.  151 N. Delaware Street #2020  Indianapolis, IN 46204  RE: [redacted] (#[redacted]) Dear Ms. [redacted]:   I have received your letter regarding [redacted]’ purchase. I apologize for any frustration [redacted] may have...

experienced. After review, with our return policy on furniture being an industry standard three days, service will need to be set-up with the warranty administrator, Warrantech. We ask that Mr. [redacted] please contact Warrantech at 877-456-9643 to schedule service for his furniture.   We appreciate having the opportunity to answer the complaint.  Sincerely,  Z.A. N[redacted] Executive Team

June 15, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about his television.We regret his continued disappointment. It is our understanding that the service plan administrator authorized a store credit for the replacement of the television. A representative should contact him within the next few business days. If he does not receive a call in a timely manner, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Again  I do not understand   I brought the tv back within the 30 days  I would have brought it back the next day but I didn't have no way to haul  there is not one scratch on the outside of the TV it is the inside screen of the tv yet they are claiming damage and do not want It    Bottom line  I paid in full for the tv. I brought it back within what the 30 days they advertise to replace in the original box it still sets in and there is not a mark on the tv anywhere      They would not deliver it to where I live    I do not want my money back  I just want what I paid for  a working tv How can this be?      Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

March 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her range.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

February 1, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about the purchase.We apologize for any inconvenience Shiloh encountered. The feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team