Southern Appalachian Auto, Inc.

March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. Richardson:I have received your letter regarding Mikala Dillard’s concerns about the rebate. I apologize for any misunderstanding. Our...

records indicate that the purchase price of the range was not enough to qualify for the delivery rebate. In the interest of good customer relations, we are sending her a $25 gift card. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

March 23, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about her purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records...

indicate that there was a refund of $869.03 processed back on card ending in [redacted] on 03/16/17. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator.We regret his continued disappointment. It is our understanding that a representative from the service plan administrator contacted him. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase.I apologize for any frustration [redacted] may have experienced. The warranty...

administrator, Warrantech, has deemed the washer un-repairable and has sent a replacement credit authorization to our Vendor Relations department. We ask that Ms. [redacted] please visit her local store location and supply invoice [redacted] to the staff to use her credit. Once a product has been deemed un-repairable, per the warranty agreement, the warranty is fulfilled in full.   We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

October 20, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We apologize for the inconvenience Ms. [redacted] experienced. I...

contacted the delivery center and was informed that Ms. [redacted] was recently contacted regarding her claim, however they will do another follow up with her within the next 24hrs.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase.I apologize for any frustration [redacted] may have experienced. On 1/23/17 the...

delivery of the ordered refrigerator was completed. Due to the delay, Mrs. [redacted] was refunded $233.20 under invoice [redacted] that will have posted to the account by today’s date. Because of the initial reimbursement and its amount, we are unable to provide any further refund. We ask that Mrs. [redacted] please continue to shop our many deals and promotions as we look forward to providing more expedient delivery services. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Although this is the end result that I want, it is the 4th time now that I have been told I would have my rewards card in 4 weeks. At this point I have very little faith that I will EVER receive it. I was told 3-4 weeks on January 2nd, again on February 26th, again on March 10 and now in this email. It has now been almost 3 MONTHS.  How many more "4 weeks" do I have to wait?  I have worked in the customer service field most of my work life and this is the worst service by any company I have ever experienced. 
Regards,
[redacted]

October 30, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about his range.I apologize for any inconvenience [redacted] experienced. Our representative contacted the service plan administrator and was informed that service was...

scheduled. If he has any questions, Warrantech can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

January 25, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] product issue.
We apologize for the inconvenience and frustration...

[redacted] may be experienced. Because Ms. [redacted] is currently under an extended warranty hhGregg is not authorize to make any decisions on repairs or exchanges. Based on the information from warrantech a claim has been opened and scheduled for repair. If Mr. [redacted] has any questions in regards to replacement and what qualifies please contact 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The representative from hhgregg said in the response to the Revdex.com complaint that I exceeded the 30 day hhgregg guarantee which is not true. I did NOT exceed that 30 day hhgregg guarantee period. I purchased the television on 09-Oct-2016 and the day I took the television back to the store at which I purchased the television was 06-Nov-2016. That is 28 days from date of purchase.  In fact, I have proof that I was in the store that day to exchange the television because I also have a return invoice that is dated 06-Nov-2016 for a return of a HDMI cable that the salesman told me I was going to need when I bought the television and I did not need the cable. I have proof. I can send pictures of both invoices, pictures of the television, of the box, cables, remote and packaging material that I retained just in case I had a problem. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The business provided 80% off to for this customer to buy the merchandise item sold. Therefore should go through Bose who has the Items to replace it as the customer, "satisfaction guarantee" prescribes. Bose corporation has agreed.
Regards,
[redacted]

Revdex.com:This is the first mention from anyone related to HH Gregg offering any kind of service repair. This is the first mention of Warrantech as well. Warrentech has not notified me to have anything repaired as I have never had a conversation with anyone except HH Gregg. HH Gregg continues to deflect from any responsibility of warranty repair to this unit. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

October 22, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her television.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was authorized. We regret that we are unable to offer...

the reimbursement she requested. We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations

November 2, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s rewards card.
The address has been updated and another card in the processing...

charge. The processing time along with mailing can take up to 30 days. The tracking (confirmation) number verifying Ms. [redacted] rewards card is [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted] Customer Relations Department

December 13, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her warranty service.We apologize for any inconvenience Ms. [redacted]...

encountered. Warrantech has been contacted on the customer’s behalf and they advised that serial number issue has been resolved. Ms. [redacted] has been assigned to Appliance Specialist and they can be reached at (765)423-4332 to schedule service. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] his offer is being rejected due to the fact the company is not going out of business they are closing the appliance stores. It's obvious the appliance area was not a good  fit for HHGreggs. The lack of organization apparently created operating issues. I'M SO TIRED OF BIG BUSINESSES SELLING CONSUMERS DEFECTIVE MERCHANDISE AND NOT BEING RESPONSIBLE FOR THEIR ACTIONS,IT MAKES ME SICK. WHATEVER HAPPENED TO THE CONSUMER RIGHTS. So since the company is still in Business they should be responsible for replacing the remote A SAMSUNG REPRESENTATIVE STATED A REPLACEMENT REMOTE CAN BE ORDERED AND THE STORE CLOSING SHOULD NOT RELEASE THE COMPANY FROM MAKING THIS RIGHT.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no verbal or written consent that I had agreed to keeping the incorrect tv, Proscan. The written approval through the Joliet store issued a direct replacement of the Proscan with the LG, stating it was in stock in your warehouse. By no means is this a wrong doing on my part, HH Gregg needs to assume full responsibility. If your inventory of LG was limited, that needed to be both verbally and written in communication. I will continue to pursue this argument until an action on HH Greggs part is taken to resolve the issue. 
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance purchase. I apologize for any frustration [redacted] may have experienced. We ask that Mr. [redacted] please accept our apology for the delivery service he has received. We continually take steps to fix and improve the service of our company so that such an event will never happen again. We look forward to being able to better serve Mr. [redacted] in future transactions. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV damage.I apologize for any frustration [redacted] may have experienced. After review, I regret we are...

unable to override our local stores decision to not return the damaged product. The store’s conclusion was that the damage occurred during set-up of the TV. Our return policy does not include this type of damage circumstance. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]