Southern Appalachian Auto, Inc.

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issues.
We apologize for the inconvenience and frustration Mr. [redacted] may have...

experienced. Our records indicate Mr. [redacted] unit was delivered 12/20/16 however there was some issues with trying to hookup the fridge. As a result Mr. [redacted] was issued a refund for the refrigerator.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com, After I filed with you they sent me a check for the full refund, for them to say that they contacted Mr. [redacted] several times, it is a total lie, there is not even a Mr. [redacted] involved in this.  They called me once after the check was received.  I will never do business with them again, and they are going our of business anyway!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response is satisfactory to me. 
Regards,
[redacted]

November 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Ms. [redacted]...

[redacted] experienced with her request for repair. We are unable to authorize a return or an exchange for the washer.The service plan Ms. [redacted] purchased is administered through Warrantech. As indicated in the Terms and Conditions for the service plan, rust is not covered. We are unable to override the terms of the service plan. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

March 9, 2016RE: [redacted] 
Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize an exchange for her washer. Our...

records indicate that the service plan she purchased is administered through Warrantech. We contacted the administrator and were informed that they located the part needed for the repair. Ms. Anderson should receive a call from the servicer once the part arrives. If she has any questions, Warrantech can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern about his previous order. I apologize for any frustration Mr. [redacted] has experienced.   As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime....

 We ask that Mr. [redacted] please accept our apology for the order being cancelled due to no stock. We continually take steps to fix and improve the service of our company so that such an event will never happen again. We look forward to being able to serve Mr. [redacted] better in the future.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

May 26, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the umbrella and the table.I apologize for any frustration that...

Ms. [redacted] experienced. We regret that we are unable to offer a replacement tile, a base for the umbrella, or a replacement umbrella. However, in the interest of good customer relations, we processed a refund for the table and the umbrella. She should receive it in the next 30 days.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been in contact with the manufacturer in regards to this so-called cancelled store credit.  Per Grant, in the Trades Division, at the manufacturer, the manufacturer has no documentation of ever having contact with HH Gregg, whatsoever, regarding authorizing a credit for the washer or the dryer.  I verified I was speaking with the correct department at the manufacturer who authorizes such credits and was assured he would have knowledge if such credit existed.  I can provide his telephone number if necessary.  It's sad as a consumer, we have to be caught in the middle of a "they said" "they said" situation.In addition, the manufacturer authorized the repair company to replace the computer board in our dryer.  Therefore, the manufacturer would have been well advised that the dryer had been fixed.Two days after the technician left our home, we received a phone call from HH Gregg.  We did not initiate contact with HH Gregg, they called us.  They wasted our valuable time to come to their store and pick out a new washer based on the information they provided us.  Again, we did not contact them.  The Sales Associate, making the comment to us while we were in the store, we could pick out a new television with our store credit if we wanted to.  The washer was physically sitting on the end of a delivery truck, 3 feet from our laundry room door, when it was discovered that the delivery team was to return a dryer to the store.  Again, why wouldn't someone have made sense of the situation before it got to this point, why would you be delivering a customer a washer and returning their dryer?  None of the above excuses the unprofessional attitude of the Store Manager, Joe, in Florence, who admitted to knowing I had been trying to contact either himself or [redacted] the Sales Representative, and deliberately not returning my phone calls.  Nor does it excuse the unprofessionalism he used during our most recent phone call.  Details of such, I would be happy to discuss with his superior.  As I explained to Joe, the Store Manager, my Husband and I have bought our last two big screen televisions from HH Gregg and our washer and dryer.  If they don't want to make right, what I consider an un excusable mistake, we will not be bringing our business back to HH Gregg and we will make sure to protect our friends and family from this happening to them.  As consumers, we visit our local businesses to purchase our appliances.  If we had the option to directly visit and purchase from manufacturing plants, of course, we would.  But, we don't have that option.  So, for HH Gregg to tuck their tail, apologize for being the middle-man and be okay with having the reputation of selling an appliance, regardless of manufacturer, that does not remove the deodorant from the underarms of our shirts and does not sanitarily clean our undergarments, is beyond our comprehension.Our washer is now out of manufacturer warranty.  We did purchase the extended warranty on both the washer and dryer.  If we have no other option, I guess will start down that road. 
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dishwasher purchase.I apologize for any frustration [redacted] may have experienced. After...

review, the order is scheduled to be installed on 2/1/17. The original dishwasher ordered was a special order item that is processed directly from the manufacturer. Special order items are subject to delay and I regret any inconvenience this may have caused Mr. [redacted]. The local store has provided a sub model dishwasher for the order to provide a quicker delivery. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,  
[redacted]

October 1, 2015RE: [redacted]Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request.It is my understanding that once UPS completes their...

investigation, the Online Order department management will determine if her order qualifies for a refund. If she has any questions, the Online Orders department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

January 5, 2016[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. Our records indicate that a refund of $149.99 was processed for the installation charge and a refund of $85.79 was processed for the price difference. We are unable to update the total listed on her original invoice. However, the credit card company should be able to provide her with an updated balance. Synchrony can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They came o9ut to fix my refrig for the 4th time and the guy told me everything need replaced and they probably wouldn't do it and that I would get a new one. I finally called Warrantech yesterday and they said HH Gregg should have called me. No one has call and told me anything. I tried to call HH Gregg yesterday and was on hold for 20 mins so I finally hung up. I will go to HH Gregg today if I can't get ahold of them again by phone today. I am just so upset that no seems to care there about w
seems to care about what is going on with me over this. I just always believed the were more loyal to there customers.
[redacted]

December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his store credit. We have processed a credit of $1129.21. He can visit...

his local store and reference [redacted] to reselect.We apologize for any inconvenience Mr. [redacted] encountered.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

April 24, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the return and the service plan.I apologize for any frustration Mr. [redacted] experienced....

I have attached a service plan cancellation request form. The original purchaser of the service plan would need to fill out the form and mail it to the address listed at the bottom of the form for further assistance. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure

December 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her installation.I apologize for any inconvenience Ms. [redacted] experienced....

 We are unable to offer a refund. Our records indicate that an installer visited her home to address the issues with the installation. If she still needs assistance, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk