Southern Appalachian Auto, Inc.

January 11, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern regarding the repair on his unit.We apologize for any inconvenience Mr. [redacted] encountered. As previously stated, only the sealed refrigeration system is covered under his ten-year major component plan. For any other malfunctions, Whirlpool can be reached at (800)253-1301 to set up service. However, he would be responsible for the service fees.If the customer is unhappy with the warranty, attached is the cancellation form. It has to be filled out and mailed to the address provided.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have offered no solution, only apologies. This is and was a clear case of false advertising to which they took my money but did not deliver on goods as specified.  It appears that HH Gregg has no intention of making anything right on this complaint, so I shall seek higher counsel and speak with the States Attorney General concerning the False Advertising charges.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with the outcome because what Whitney E[redacted] is inaccurate.  I refused service due to the contracted person was 3 hours late, and I had plans so I could not allow him to come late because the scheduled time he was not here.  As per my phone call to Warrentech, I was instructed by warrentech to call them if he was not there at the scheduled time and that is what I did.  When I did call them I explained to them my reasoning why I did not want this contacted person to come out because this company is unreliable and that I want them to get someone else out to fix the issue.  They do not answer phone calls , text messages, and do not come out when I have an appointment.  Warrentech at that time said that they will find someone else to fix it and will return my call within 1 to 2 business days.Update:12/5/2016 - called warrentech about the issue they said someone would call me 1 or two business days.  no phone call now 75 day dishwasher is not fixed12/08/2016 - called warrentech again about the issue and they gave me a service appointment of 12/21/2016.  now 78 days no dishwasher12/21/2016- Took off work again..... [redacted] did not show up for the scheduled appointment.  Called warrentech and they said they had sent this info to the management and someone will call me back in 1-2 business days.   At this time I explained to them that Action News has contacted me about this problem and they want me to discuss this with them.  I also explained to them that if they do not fix my dishwasher, I will speak to the Action News about this, also send this to Attorney Generals Office of NJ , and I will be contacting a Lawyer if I have to.   This is  now 92 days without a dishwasher.I refuse to pay for any repairs out of my own pocket. It is HHGREGS job to stand behind there products and the products that they sell.  It is HHGREGS and the warranty company's job to get someone to do the necessary repairs , not mine.  I do not work for HHGREG nor do I work for Warrentech.   I gave warrentech and [redacted] appliance another chance to repair it, and this is EXACTLY why I told you guys that you need to get someone else out to make the repair.  So this is now 3 days I took off work for someone to repair the appliance and still no repaired dishwasher.  You guys need to do something else to get this dishwasher repaired.At this point,    I still am asking for the same thing:   Either repair the dishwasher and give me compensation for the amount of time I spent on the phone for the 40+ phone calls, compensation for the amount of time it has not worked, and compensation for the the 3 days of missed work,  or I would like to return this appliance to the store , I want my money back for the dishwasher, I want my money back for the warranty, I want compensation for the amount of time I spent on the phone for the 40 + phone calls that no one has returned, I want compensation for the amount of time the dishwasher did not work, and I want compensation for the 3 days of missed pay that I did not receive waiting for [redacted] to come out and did not.I will be now sending this to the Attorney Generals office of NJ .  I will speak to Action News about this issue that I am still having.  I will contact a lawyer if HHGREG or Warrentech does not repair or allow me to return the dishwasher. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed. The fact that this oven was only two months old when I called to upgrade  due to misrepresentation is not exceptable.  I have bought several items from hhgregg last two years.  Since, I bought a dishwasher from [redacted] because of this poor customer service.  If this is not resolved I will no longer buy anything there not recommend to any of my friends or family.  As far as I am concerned, easy clean to any buying customer would mean that the oven is easy to clean.  I would like an upgrade to this unsatisfactory product and would be willing to pay the difference.
Regards,
[redacted]

November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her order.I apologize for any frustration Ms. [redacted]...

experienced. We are strongly committed to providing the best in sales and service and we fell short of our goal in this instance. Our records indicate that the refrigerator was delivered. We appreciate having the opportunity to respond to the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb

February 3, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the refrigerator.We regret her continued disappointment. Ms. [redacted] did purchase a service plan for the refrigerator. However, during the manufacturer’s warranty period, any covered repairs would be scheduled through and covered by the manufacturer. I am sorry for any misunderstanding.If Ms. [redacted] needs assistance with scheduling a service call, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issues.
We apologize for the inconvenience and issues experienced by Ms....

[redacted]. Our records indicate Ms. [redacted] was issued a full refund on 12/12/16 back to her PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] HH Greggs response is exactly what I would have expected! This is the same type of extremely poor customer service that I have encountered throughout this whole process. This T.V. Has literally been worked on 6 times. And according to the executive of HH Gregg it will have to be worked on 2more times for the exact same thing before being deemed a lemon!!!! You have got to be kidding! Why could you have not just had a happy customer in the first place and gave my purchase price back the first time the T.V. Broke? Like Best Buy ,Sam's club and others do?How would you like to approach your boss on 6 different occasions to ask for time off so that you can go home to meet the T.V. Repairman at your home?  In my field of work I'm asked by people at least twice a week where they should go to purchase appliances. Guess what my response is!

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the order.
The refund was issued back to the original form of payment. The confirmation for the refund is
[redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Ryan M[redacted]
Executive Desk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attempted to call Whitney back at the number left. 317-848-1517 ext. 64258.  This number does not allow an extension to be entered.  I tried to reach a customer service person but was only able to reach automated choices.  I then tried to call back on the number Whitney called from and no one answered during regular business hours.  Please call me again and leave a number that will work.
Regards,
[redacted]

August 2, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his in store experience. We apologize for any...

misunderstanding. However, we are unable to honor his request. Our store management may be able to work with him on pricing depending on the model he selects.  We appreciate the opportunity to address the complaintSincerely,StephanieExecutive Team

March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE[redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience [redacted]...

experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

October 22, 2015RE: [redacted]
Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the couch.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was authorized. We appreciate having the...

opportunity to answer [redacted]’ complaint. Sincerely,James [redacted]Director, Service Operations

January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that her gift card has been processed. Please allow 7 to 10 business days for the gift card to be received.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

August 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her television.I apologize for any inconvenience Ms. [redacted] experienced....

We regret that we are unable to authorize a return or an exchange for the television.Our representative contacted the service plan administrator and was informed that there are parts on order. Once the parts arrive, the technician should contact Ms. [redacted] to schedule the repair.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

September 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Ms. [redacted]...

experienced. We regret that we are unable to offer a return or a replacement.Our representative contacted the service plan administrator and was informed that they arranged service. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

I am disputing company's response for the following reasons: first, when I finally reached a operator and explained I would be returning item I asked if I needed a return authorazation number and was told yes. When asked where I should mail it I was told the address on the original shipping box. And two, the attached FedEx receipt proves it was received on company's end. In addition I received a email stating company would reimburse me the shipping back to company. I emailed a attachment but have heard nothing. I have included this email as proof too.[redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

December 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. We...

regret that we are unable to offer an additional refund. As indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax. Since the refrigerator was serviced before the store credit or refund was authorized, the claims were deducted from the refund.If Mr. [redacted] has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the best I am going to get from H. H. Gregg, apparently. I remain upset with the way in which my repair need was handled but I am also aware that they have no intention of doing anything else. Thank you for your time and assistance regarding this matter. 
Regards,
[redacted]

January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.We regret her continued disappointment. Our records indicate that a delivery service call is scheduled for 1/21. If she has any questions or needs to reschedule, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team