Southern Appalachian Auto, Inc.

November 12, 2015RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about her dishwasher.We regret her continued disappointment. However, we are unable to honor her request. Service plans sold in our stores do not cover the cost of delivery or installation. Our records indicate that the replacement model was sold at a substantial discount.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations

February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her appliances.I apologize for any inconvenience [redacted]...

[redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return for the appliances. Most appliances come with a one-year parts and labor manufacturer’s warranty. Our representative contacted the manufacturer and was informed that they have no record of service for the refrigerator. If she has not yet scheduled a repair, Frigidaire can be reached at (800) 374-4432.It is our understanding that if a factory-authorized technician determines that the range or the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the range or the refrigerator qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#1185416) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to the original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about his refrigerator repair.We regret his continued disappointment. Our representative contacted the service plan administrator and was informed that the refrigerator is functioning properly. If Mr. Jones experiences any further issues, Warrantech can be reached at (877) 456-9643.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] send us a refund or pay for  my new working washing machine

September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about the rebate.We regret her continued disappointment. The rebate company has confirmed they sent the rebate.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. Our records indicate that our floor models will be delivered to him on 12/27/16 until we receive replenishment of the washer and dryer purchased. We hope the delivery goes smoothly.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

September 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience he...

experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and he has not already received a refund for it. If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McNeesDirector, Service OperationsJTM/rlbEnclosure

December 30, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We apologize for the inconvenience and frustration Mr....

[redacted] may have experienced. We ask that Mr. [redacted] contacts the store where the purchase was made with request of compensation for the money he spent on food, and time of work.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

October 5, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] Customer service issue
I have tried to contact Mr. [redacted] to get a better understanding of what he’s currently dealing with. He states that the appliances were not delivered, but also requesting that the appliances are picked up for a full refund. We ask that Mr. [redacted] please return the call in order to assist him better.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team

December 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize for any inconvenience Mr. [redacted] experienced. In...

the interest of good customer relations, we authorized an exchange for the washer. The delivery is scheduled for 12/10. If he needs to schedule the delivery for another date, he can contact our call center (800) 284-7344 and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

November 4, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted] [redacted] concerns about the refrigerator.We apologize for any inconvenience [redacted] [redacted] encountered....

Warrantech was contacted on the customer’s behalf and they advised that no service call has been scheduled. In order to provide a resolution, the unit must go through service. Warrantech can be reached at (877)456-9643 to schedule a service appointment.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

April 28, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] is...

experiencing. We are currently researching her concerns and will follow up once we have more information. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was told I would receive my giftcard within 10-30 days, as of Feb. 27, 2017. On MArch 20, 2017 I was told I would be receiving it "in the next few days". It is now April 4, 2017 & it still has not shipped. I continue to track the shipment, and there has been no change in it's status. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I , the customer, should not have to drive the defective unit back. I did nothing wrong. Hh Gregg is at fault for selling me a defective unit. If they're not willing to see their at fault in this situation, then I'll continue to take they steps I need to.
Regards,
[redacted]

November 9, 201 6 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])Dear Ms. [redacted]: I have received your letter regarding [redacted]'s purchase.  I apologize for any frustration...

Ms. [redacted] has experienced.   We have contacted the warranty administrator Warrantech on Ms. [redacted]s behalf. After reviewing their case notes and photos from the service company, Warrantech has offered to provide a second opinion from a different service company for Ms. [redacted]. The second opinion service call will need authorized by calling Warrantech at 877-456-9643.   In regards to the premium service plan , hhgregg is willing to refund the cost in full. We ask that Ms. [redacted] fill out and mail the attached form, along with a copy of this letter. Warranty cancellation requests normally process within 30 days. We va lue our customers and appreciate the opportunity to answer the complaint. Sincerely,/ Executive Team - Z. N[redacted]

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about the television.We regret her continued disappointment. However, we stand by our previous response.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]
I have received your letter regarding [redacted] concerns about her financing.I apologize for any inconvenience [redacted]...

experienced. Our records indicate that her order did not qualify for the finance offer because the amount of the purchase did not reach the required minimum. I am sorry for any misunderstanding. If she has any questions, the card administrator can be reached at (800) 333-1071. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. We...

regret to inform that we are unable to cancel his order due to the fact that it was delivered via FedEx on 12/17/16. If he would like to return, please add RMA Number: [redacted] and return to the address below.Web Returns2529 Old Anvil Block RdEllenwood, GA 30294We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team