Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We never explained how extended warranty works from out sales personWe thought it is working like everywhere also if you don't use it it will be prorated or transfer to a new unitHH Gregg should teach their personal better and explain customers how extended warranty works, I am sure if we knew all details we will think times before purchase any extended warranty
Regards,
***

July 12, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s concerns I
apologize for any frustration Ms*** experienced. Our records indicate that the $refund has been credited to a Visa/Mastercard ending in ***. The credit should post to the account within the next to business days if it has not posted already We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B*** Executive Team

December 15, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ concern about his refund.We apologize for any inconvenience Mr*** encounteredOur records
indicate that a check was processed on 12/13/Please allow to business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meThank you
Regards,
*** ***

September 30,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Mr*** Reward gift card
We apologize for the delay in Mr*** receiving his
gift cardOur records indicate the card in question was issued 07/30/16; however it was mailed to the billing instead of the shipping addressI have forwarded this information over to our rebate department with the correct addressPlease allow up to business days to update the address and get another reward card issued out
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E*** Executive Team

October 13, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** (# ***)Dear Ms***:I have received your letter regarding *** *** ** ***’s concerns about the television.I apologize for any inconvenience Ms*** **
*** experiencedWe regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If Ms*** ** *** would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

June 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his refrigerator. I apologize for any inconvenience Mr***
experiencedWe are unable to honor his request. The service plan he purchased is administered through WarrantechOur representative contacted the service plan administrator and was informed that the issue with the door is not coveredWe regret that we are unable to override decisions regarding coverage.If Mr*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** *** (#***) Dear Ms***: I have received your letter regarding *** *** ***’s warranty fulfillment.I apologize for any frustration Ms*** may have experienced Due to no servicer in Ms***’s area, the warranty administrator Warrantech has issued a credit to reselectThe credit is for the cost of the dishwasher at $At this time, per the service agreement, the warranty is fulfilledIf Ms*** has any questions regarding the credit we ask that she contact Warrantech at877-456-The reselect credit confirmation invoice number is *** and will need to be provided to the local storeOur installations are a non-refundable or discountable serviceWe appreciate having the opportunity to answer the complaintSincerely, Z.AN*** Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s pricing concern.I apologize for any inconvenience Mr*** may have experiencedAfter review,
I regret we are unable to extend special holiday pricing for the TVAs a company we do not provide rain checks for out of stock itemsThe current price of model OLED65C6P is $and we regret that the item is out of stockWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** *** (#***) Dear Ms***: I have received your letter regarding *** *** ***’s appliance concern.I apologize for any frustration *** *** *** may have experiencedAfter
speaking with our delivery center and store location, after multiple services call, we are showing the issue has been resolvedIf Ms*** *** is still seeking compensation, our delivery center will need to be contacted at (630) 518-We ask that Ms*** *** please note that our delivery center did not have photos of the dishwasher on fileWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

January 9, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about his washer repair.I apologize for any inconvenience Mr*** experienced
with his washerWe regret that we are unable to authorize a refund. It is our understanding that Warrantech assigned the repair to an alternate service providerIf Mr*** has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:A few days after completing the compliant I contacted HHgreg customer service number that was givenThe person I spoke apologized for the inconvenience and told me in that in 3-business day we will be sent a store credit for the value of the TvOnly to get a email stating that there was a reply to the compliantThe reply basically said will notbe credited anything but a partial of the warranty which extremely unacceptableThe person went on to talk about picturesI sent pictures, my pictures contained no damage to the TvThe next step is small claims court if this is not resolved by the end of the weekWe were loyal HHgreg customers that enjoyed the sales associates and the experience but this has by far has to be the worse warranty issues everWhy would a warranty include shipping a 50inch TV??? Unacceptable.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s response.I reiterate our apologies for any frustration Ms*** has experienced.On 2/20/an exchange for a new refrigerator was completedWe ask that Ms*** please reference *** as her new invoiceIn regards to the premium service plan refund, the form once received by our accounting department will be based on the postmark date of the USPS mail envelopeWe look to process the cancellation request as quickly as possible and expect the refund to be posted in 8-weeksWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***

November 12, 2015RE: *** *** ** ***Dear *** ***:I have received your follletter regarding *** *** concerns about his washer. We regret his continued disappointmentHowever, we were unable to locate a record of an exchange authorizationWe recommend that he proceed with service.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issues
We apologize for the inconvenience and frustration Ms***
experiencedUnfortunately the washer Ms*** purchased is no longer availableAt this time Ms*** much go through the manufacture for service as the unit is under warranty
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

I have received your letter regarding *** ***'s concerns about her request.I apologize for any inconvenience she experiencedWe regret that we are unable to honor her requestAs indicated in our return policy, products must be complete in order to qualify for return.Our store is not
responsible for abandoned propertyThe television may still be available for pickupIf she would like further assistance, the store management can be reached at (610) 750-8773.We appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications Manager

December 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** product issues
We apologize for the inconvenience and frustration ***
*** may have experiencedUnfortunately hhGregg did not advertise that unit as a 3D BluRay player, therefore customer would have to go through Samsung for any reimbursement
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. While it is not resolved to my saitisfaction, I recognize there is no solution. There is no need to keep this complaint open but I ask you keep it on file so others do not have to deal with this.
Regards,
*** ***