Southern Appalachian Auto, Inc.

January 2, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about his repair request.We regret his continued disappointmentThe major component service plan he purchased is administered through WarrantechIt is our understanding that they advised Mr*** to find a servicer to repair the refrigerator and then submit the invoice for part reimbursement if the technician replaces a covered partIf he has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello,As I already said, this merchant refund was not processedThis merchant said they refunded it to my paypal account, but actually it was NOTPaypal said this merchant didn't initiate refund process and I didn't receive itAlso I attach my Paypal transaction from Nov 1, through Dec 30, received from paypal so if you see this file, you can't find refund on itI hope someone in this company find error in their billing system with Paypal. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appears belowhave been on hold with that 800# for minutes nowI cannot allow pickup today I am working and did not have time to plan to be off workI will need pickup next saturday or sunday when I am off work
Regards,
*** ***

September 27, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns regarding his rebate. We apologize for any inconvenience and the delay Mr
*** encounteredHe will be receiving his gift card within to daysMr*** has been made aware.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

November 5, 2015*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her sofa.I apologize for any inconvenience Ms***
experiencedWe regret that we are unable to authorize a return or an exchange for the sofaAs indicated in our return policy, the return period for furniture is days from the date of purchase.Furniture sold in our stores comes with a one-year warrantyIf Ms*** has any questions about the warranty or would like assistance with locating an alternate service provider, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 29, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the refrigerator.I apologize for any inconvenience Mr*** experienced
Our records indicate that a return was processedIf he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

July 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her refund.I apologize for any inconvenience Ms*** experienced as a
result of the delayOur records indicate that the refund was processedShe should receive a credit to her account in the next 5-business days if she has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

April 14,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’s concerns about the refrigerator.I apologize for any inconvenience Mr
*** experiencedWe regret that we are unable to authorize a return or an exchangeOur representative contacted the service plan administrator and was informed that service was scheduledIf Mr*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

March 28, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for any inconvenience Ms*** has encounteredWe have processed a returnThe pick up for the washer and dryer is scheduled for 03/30/She will receive a call the night before with her three hour window.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

April 20, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the store credit.I apologize for any misunderstandingOur representative contacted the
manufacturer and was informed that the store credit was issued for the replacement of the dryerHowever, they later determined that the dryer was repaired, so the store credit was canceled.If *** *** believes the washer is defective, we recommend that she contact the manufacturer for further assistance with scheduling a service call. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

December 19, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about her order.I apologize for any inconvenience MsHarris experiencedOur records
indicate that the address listed on her order matches the address she provided in her complaint. We have filed a lost package claim with FedExShe should receive more information once they have reviewed the claimIf she has any questions about the claim, FedEx can be reached at (800) 463-Her claim number is ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.previous emails from company state they would refund Fexex shipping - previously sent as a attachment via Revdex.com disputeCompany is no longer honoring honoring what was emailed by them to meI will continue the dispute via NY Attorney General's office
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

October 30, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’ concerns.We regret his continued disappointmentOur records indicate that an in-store credit was authorizedA representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The situation has almost been completely resolvedThe door was in fact replaced on 11/20/but it is missing a gasket that seals the door where the ice maker and door meetI called Customer Service and they requested that I send an email to [email protected] with the invoice in the title and a picture of the door where the part(s) are missing which I have done and am waiting a response as to when those parts will be replacedPlease see the attached document of the email that was sent on 11/21/When those components are replaced I will be satisfied with the results
Regards,
*** ***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s TV concern.I apologize for any frustration *** *** may have experiencedPer the premium
service plan agreement, once a credit for replacement has been issued, the warranty is fulfilled in fullThe credit is based upon the purchase price of the product, not current sales or promotionsWhile we try to accommodate all of our customer’s concerns and situations, our inventory and pricing are not staticWe ask that Ms*** please use the credit at her nearest local storeWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for the inconvenience and frustration Mr***
experiencedI was able to reach out and speak with Mrs*** to issue an apology for the delay in getting their replacement rangeI also explained that the model selected is out of stock; therefore we can offer an exchange or issue a refund and have the range picked up
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

February 15, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the order.I apologize for any inconvenience MrReed experiencedIt is my
understanding that the delivery had been scheduledOur store personnel attempted to contact him directlyIf he has any questions about his order, General Manager Kenneth A*** can be reached at (703) 399-3187.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The discount I should receive would amount to $If HH GREG will send me a $grit card for my next HH GREGG purchase I will be satisfied.Regards,
*** ***

June 22,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the charge on her account.I apologize for any misunderstanding
According to our records, no service plan was listed on the purchase invoice. Ms*** may be referring to a charge that was being applied to her account by RACWe regret that our representatives do not have access to accounts or the authorization to make changesIf she has any questions about her payments or the agreement, RAC can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team