Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while I understand whats written on your website, the information is not consistent with the information relayed to me in YOUR store by YOUR employees train your employees correctly, they represent your business and as a result I will not be returning to HH gregg for any reason in the future*** *** would have offered a much better resolution and as such they will get my business from here on out.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I provided one of the serial numbers for the refrigerators that were sold to me as new and with that anyone can call and check on the warranty information and clearly see the original dates of purchase were before my purchase I also emailed in all the information from my receipts, which gives the details of the refrigerators I purchased.
Regards,
*** *** **

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s warranty concern.I apologize for any frustration *** *** may have experiencedOn 12/28/16, under
invoice ***, a check for $was sent to *** ***’s address on fileI regret there was an issue with the product that caused the warranty to be fulfilledWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

June 24, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his dishwasher.I apologize for any inconvenience Mr*** experiencedWe
regret that we are unable to authorize a replacementAs indicated in our return policy, the return period is days from the date of purchase.It is our understanding that the servicer received the part needed to complete the repairThe servicer should contact Mr*** within the next few business days to schedule the repair if they have not done so already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by Ms*** in reference to complaint ID ***, and have concluded that there is no further information to add to the original responseAfter speaking with the local delivery center, there is no record of a discount approvalAs a company we are unable to provide a discount on a per day basisWe appreciate having the opportunity to answer the complaint. Sincerely, Z.AN*** We appreciate having the opportunity to answer the complaintSincerely, Z.AN*** Executive Team

January 13,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Emily ***s customer service issue
We apologize for the inconvenience Ms
*** may have experiencedI have reached out to Ms*** and left a message to return the callWe can issue Ms*** a credit to reselect or issue a credit for the lost of foodBecause Ms*** didn’t state what settlement she was looking for, before we can make any decisions I would have to speak with her
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

May 18, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about her dishwasher.I apologize for any inconvenience *** ***
experiencedWe regret that we are unable to authorize a replacement. Our records indicate that the service plan she purchased is administered through WarrantechIt is our understanding that the servicer received the parts and scheduled a repairIf *** *** has any questions, the service center can be reached at (*** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Dear Ms***: I have received your letter regarding *** ***’s concern about the order refundI apologize for any frustration Ms*** has experienced After review, on 12/6/16, the order was refunded under confirmation invoice ***We ask that Ms***
allow 3-business days for the funds to post We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

October 24,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** contract dispute
We apologize for the inconvenience Ms*** may have experiencedThe credits amount is not determined or issued by hhGreggWarrantech based the credit off of service calls, parts, and repairs that took place over a 3year periodIf Ms *** has any questions regarding the credit that was issued she is to contact Warrantech 877-456-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding a rebuttal from *** ***
We apologize for the inconvenience and frustration Ms*** experiencedUnfortunately Ms*** signed a contract through Acceptance Now making monthly payments on her purchaseHhGregg is not authorized to make any decisions or overwrite any of Acceptance Now policiesAs Ms *** was previously informed this must be handled through Acceptance Now who can be reached at (888) 672-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I was told I lived too far for them to deliver This is why it took me a couple weeks to get it back but I was not concerned because of the day return policy I emailed Tim pics weeks ago and still have had no response I will attach pics I sentThe pics with the black lines are what it looked like before I took it back and the last is the one after I took it out in the cold There is no damage to the outside of the screen it is internal th outside of the screen is fine

September 22,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** *** television
I apologize for any inconvenience Ms
*** experiencedOur records indicate Ms*** television is currently in *** ** as of 09/17/scheduled to be deliveredI was able to get in contact with Ms*** and she stated after speaking with the delivery center, the television will be delivered Friday 9/23/
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LG refuses to stand behind their productA washing machine should not be made of material that rustsThe washer is less than years old and it is unusable because it is leaving large amounts of rust on clothingLG claims that the rust is "cosmetic", but there is no rust on the outside or underside of the machineEvery metal part below the stainless steel tub is rustingMy saving grace is that HHGregg values its customers and replaced the washing machine at their expenseHHGregg has integrityLG does not
Regards,
*** *** ***

January 11, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ concern about the purchase.We apologize for any inconvenience *** has experiencedHer feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureOur records indicate that the order was cancelled and refunded on 11/29/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I explained before, Bose the speaks manufacturer agrees to replace through me or the hhgregg store, why is hhgregg not acting a reputable company
Regards,
*** ***

June 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience he experiencedWe regret
that we are unable to honor his requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred. Television service plans sold in our stores do not cover the repair of physical damageOur store personnel should be able to assist Mr*** with a cancellation of the service plan coverage.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear.Megan contacted my fiance on 3/and she did received the serial numbers that we were able to provideThe couch was missing and torn off, likely by the delivery people. This is a cop out response, since Megan had this information prior to my Revdex.com complaintI also personally left Megan a message via Julia on 3/16, as Megan was at lunch at 10:49amI am still waiting for that message to be returned and I left all of my contact numbers with Julia. No one in this company is capable of returning a phone call and it is classic pass the buck
Regards,
*** *** ***

August 31, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** *** (# ***)Dear Ms***:We have received your letter regarding *** *** *** ***'s concerns regarding their washer.We apologize for any inconvenience *** and ***
encounteredWe regret to inform them that we are unable to return the unit due to the fact that it has been over daysHowever, the product is currently under the one-year manufacturer warrantyGE can be reached at (800) 432-2737.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

April 14, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your letter regarding *** *** concerns about the microwave.I apologize for any inconvenience *** *** experiencedWe regret
that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchangeOur records indicate that our personnel provided a 3-year service plan as an apology for the service issue.Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the microwave cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the microwave qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

I’m emailing you today in regards to a complaint filed by *** *** I have personally responded to Ms*** three other times regarding a credit issued to her by our third party warranty company Warrantech Inc In the complaint Ms*** states she was not giving the full amount paid back Unfortunately hhGregg does not issue the credits, nor do we have the authorization to overwrite what Warrantech issues to the customer, as I explained to Ms*** on several occasions I apologize If Ms*** does not find the response satisfactory unfortunately there is nothing we can do at this pointI have spoken with *** and she has instructed me to contact you in seeing if this can be closed outI can only direct Ms*** to warrantech, and unfortunately she will continue to not find my response satisfactory Any help would be appreciative ! Thank You, Whitney Customer Relations Department