Southern Appalachian Auto, Inc.

THe technician came out yesterday, over weeks after he had ordered the part, and still could not fix the problemI am still currently without a dryer and the warranty company ONLY covers up to dollarsI was advised by an HHGregg rep that I could get a refund minus the cost of the parts and labor that were used to try and fix the dryerThis is a sham considering the technician took the new parts back when they didn't workThe warranty HHGregg offers is ridiculousIt is poor business practice to offer a customer a warranty on an appliance if that appliance can't be fixed in a reasonable amount of time, not to mention the fact they will not cut me a check for the full price of the dryer so I can take my business elsewhere! Not only am I out over dollars at the laundry mat, I am also out the total cost of the new dryer I purchased last year. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

October 3, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her furniture.We apologize for any inconvenience Ms*** encounteredService was
accepted and it will be scheduled by our delivery team to get the dirt spot cleaned.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***7, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards, Why can't my money just be refunded? The t.vHas now been worked on againWhen it was returned it actually worked for an hour and fourth five minutesNow it needs worked on againThis will be repairsI hope this kind of ridiculous and extremely poor customer service puts H.HGregg out of business!! It's what you deserve!
*** ***

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience MsFreehill
experiencedOur records indicate that *** *** signed the delivery invoice indicating that he inspected and accepted the products when he received them in November of I have enclosed a copy of the signed invoiceWe regret that we are unable to offer an exchange.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlbEnclosure

October 14, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his television.I apologize for any inconvenience Mr*** experiencedWe
want customers to be happy with the products they purchase from our storesOur records indicate that a store credit was issued and he purchased a replacement television.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have a question regarding the response about the refundThe order was placed under my husband's name and credit cardDoes the company have the proper information to provide the refund?
Regards,
*** ***

June 3, 2016Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** ** *** Dear *** ***
I have received your recent letter regarding *** *** concerns about the emails.I apologize for any frustrationWe have
submitted her request to be removed from the list to the appropriate personnelThe address removal should take effect in the next 10-business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

March 16, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about his damaged refrigerator.We apologize for any inconvenience Mr*** encounteredWe have processed a full refund as a customer satisfactionPlease allow to business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

October 4, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s complaint concerning her
rebateI apologize for any frustration Ms*** has experienced In good faith we have issued a check for $to be sent to Ms***Ms*** will need to allow 10-business days to receive her checkThe refund confirmation invoice is *** We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
You can refer me back to warrantech as many times as you want, it does not change the fact that HHGreg sold me the warranty and is not standing by the agreement they sold me If there's an issue with your 3rd party supplier you should be handling the issue, not the customer that paid in good faith Shame on you for not backing what you sell All that needed to be done was for my dishwasher to be repaired under the agreement Since that was refused it has since been replaced by a reputable company as dealing with your company has been a completely ridiculous situation and waset of my time I am still not satisfied and will not be until I receive the remaining refund owed to me You have permanently lost the business of a once very loyal customer and his family I fond your practices deceptive and deplorable
Regards,
*** ***

February 2, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the television.I apologize for any inconvenience she
experiencedOur records indicate that a store credit was issued for the replacement of the television. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

November 11, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s concern regarding his
giftcardI apologize for any frustration Mr*** has experienced After review, in good faith we are sending Mr*** a new giftcard valued at $We ask that Mr*** allow 1-weeks to receive the card via USPS mail We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** refund/exchange issue
We apologize for the inconvenience and frustration Ms
*** experiencedI was able to speak with Ms*** and issue an apology for the inconvenienceShe states that she reached out to GE who has agreed to replace the microwave
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'm not satisfied with the resolution because an extended warranty was purchase which required them to repair or replace the appliance and they didn't issue a credit because they wanted to show concern for a consumerI accepted a demo because they refused to adjust the price of a television new in a box with a brand remote for the same size I originally purchased instead of a different sizeWhen they remove an appliance from the box they should keep up with every part that belong to that applianceThey were not doing anything special by replacing my television the warranty I purchased cover that replacementThe demo television had a remote and the remote should have been available for anyone who might have purchased the televisionThese people are being difficult and should be responsible for replacing the remote with a brand remote especially since this is a SMART TV which has special featuresAs I stated before they were going out of business and could have adjusted the price for the same size television I originally purchased, but instead they treated me like they were giving me something free, but the WARRANTY I PURCHASED COVERED THE REPAIR OR REPLACEMENT OF THE APPLIANCE, of which I think included everything that comes with the applianceMy request is simple and that is they purchase a replacement remote from Samsung for that model since they are not required to keep up with them once they take the appliance out of the box and use as a demo, I GUESS THE COMPANY POLICY REGARDING APPLIANCES REMOVED FROM THE BOX IS THEY DON"T HAVE TO KEEP THE REMOTES OR ANY ADDITIONAL PIECES.
Regards,
*** ***

December 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery issue
We apologize for the inconvenience and frustration this may have caused Mr***Unfortunately we are not able to refund Mr*** the dispute amount
-Delivery was at no cost
-Dryer was not installed due to Mr*** having gas line not capped (which is also visible in the pictures took by the delivery team)
-Old units were removed
Mr*** did also sign off the delivery, indicating everything was fine, however we will issue Mr*** a $refund for the broken pipe
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by Mr*** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responseOur stores do not keep record of inbound callsAny agreement by our store representatives will need pursued at the store levelWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by *** *** in reference to complaint ID ***, and have concluded that there is no further information to add to our original response.We appreciate having the opportunity to answer the complaint. Sincerely, Z.AN***Executive Team

September 6, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s complaint
concerning his refrigeratorI apologize for any frustration Mr*** has experienced Normally we cannot refund the full amount for warranties past days, however, we are willing to make an exception for Mr***Enclosed is the warranty cancellation form and we are asking that Mr*** send the form in with this letter for a full refund of the original warranties We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** PSI do NOT accept what they say due to advertisingI was told it would be in stock and was not and refused to honor their priceI will forward this and all info to the FTCDP

October 1, 2015RE: *** *** ** *** Dear Ms***I have received your letter regarding *** *** concerns about his television.I apologize for any inconvenience Mr*** experiencedOur records indicate that the service plan administrator authorized a store credit
for the replacement of the television. We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations