Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** they didn't do anything other than refund my money after selling me the TV then refusing to follow through with the order what are great way to operate a companyI will continue to tell everyone I know and to post on social media sites my story and to tell everyone not trust HHGreggI am also mailing a letter to the attorney generals office to investigate how this company does business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I just wanted to advise I received the refund This could have all been avoided if HHGregg had been honest and told me they were in bankruptcy The employees knew from the beginning in November Such dishonesty Can't imagine all if the other customers.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We received this email on 11/28/at 3:42PM. The solution stated that a service call with *** Appliances was scheduled for this date between the hours of 8AM and 1PM. I was at my residence during that time and *** Appliances neither showed up or called. I attempted to call *** Appliances prior to sending this email and was not able to contact anyone.
Regards,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have already responded to this canned, cut and paste answer in my last response This is exactly the same response HH GREGG sent the last time which clearly means they do not care about this issue and or their customers My response is exactly as was the last response sent to HH Greg except this time I am including a photo of the box that clearly says Blu-ray 3-D I am certain that they will continue to contend that they did not know anything about something that is clearly written on the box of the product they sold me not Samsung
*** ***

December 20, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about his order.I apologize for any inconvenience Mr*** experiencedOur records
indicate that a refund was processedIf he has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Desk

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** *** concerns about the rebate.I apologize for any inconvenience Ms*** experiencedOur records
indicate that her purchase did not qualify for the rebateHowever, in the interest of good customer relations, we are sending her a $gift cardShe should receive it in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

August 18, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her refrigerator.I apologize for any inconvenience Ms***
experiencedOur representative contacted the service plan administrator and was informed that the cooling issue was resolvedIt is our understanding that they are arranging service for an issue with the water dispenserIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

June 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** ***’s concerns about her furniture.I apologize for any inconvenience Ms*** experienced
However, we are unable to authorize a returnAs indicated in our Return Policy, the return period for furniture is days from the date of purchaseAccording to our records, our Furniture department has arranged service for the sofaIf she has any questions, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 19, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I apologize for any inconvenience Ms*** experiencedOur records
indicate that the order was deliveredWe are unable to honor her request for a price adjustmentIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

May 26, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’s concerns about her washer.I apologize for any inconvenience Ms*** experienced
The service plan she purchased is administered through ***Our representative contacted *** and was informed that they issued a check for the replacement of the washerIf she has any questions, the service plan administrator can be reached at (877) 456-9643. According to our records, our store personnel processed a price adjustment due to the issue with the drain panShe should receive the refund within the next days if she has not received it already We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

November 8, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her furniture.We apologize for any inconvenience Mr*** encounteredWarrantech was contacted on Mr***’s behalf and they have advised that the pictures requested have not been received In order to provide a resolution pictures have to be sent to [email protected] further details are needed, Warrantech can be reached at (877)456-9643.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

February 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***:I have received your follletter regarding *** *** concerns about his television.We regret his continued disappointmentHowever, we are unable to offer additional store creditA store credit for a replacement product is not considered a reimbursement and would not include sales tax.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the response made by *** *** in reference to complaint ID ***, and have concluded that there is no further information to add to the original responseThe payment was made via PayPal’s system, even if a card was linked to the accountThe account has been refunded under invoice ***We appreciate having the opportunity to answer the complaint. Sincerely, Z.AN***

October 30, 2015*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# 10866497) Dear Ms***:I have received your letter regarding *** ***’s concerns about her love seat.I apologize for any inconvenience Ms***
experiencedWe regret that we are unable to authorize a replacementA representative from our Furniture department contacted her. We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

October 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***s concerns about her refrigerator.I apologize for any inconvenience Ms***
experiencedOur records indicate that the service plan administrator authorized a store credit for a replacement and Ms*** purchased a new refrigerator.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

November 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** *** ***’ concerns about their appliances.I apologize for any frustration
and inconvenienceHowever, we are unable to authorize a returnWe were unable to verify that a return was requested within days.It is our understanding that if the manufacturer determines that the washer cannot be repaired due to a manufacturer defect during the manufacturer’s warranty period, they may review the service history for a possible exchangeIf Mrand Mrs*** have any questions, Whirlpool can be reached at (800) 253-1301. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.-HHGregg never told us that the gas line had to cappedWe brought it up to the sales person that we had both gas and electric hookups and currently the gas line was hooked up to the old unitHe said no worries at all, the delivery team will take care of it.- We asked the delivery team to wait for min so we could run quickly to the store and buy a cap ourselves but was denied.- Delivery team never tested the wash machine, yet that unit was the cause of the water damage to our cabinet.-Old washer and dryer was removed but they still left behind trash that was apart of the old units.-HHGregg has never verbally apologized- We had no other option than to sign off on the deliveryWe were told they had to leave no matter because they were out of time.- Delivery manager who came and inspected the damage was rude and refused to understand the water damage until we were forced to recreate it.
Regards,
*** ***

October 5,
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** *** return and refund
Our records indicate Ms*** was issued a refund or the full
amount back to the original form of payment on 09/19/We advice Ms*** to check her hhGregg card and verify her refund has postedWe apologize for the inconvenience and will issue a shipping label for the unit that was delivered in error
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me Since this has been ongoing since October of 2016,and well over 1/months, I can certainly wait another day Looking forward to having my washing machine fixed Hope they show up But if past experiences are an indicator, I won't hold my breath that anyone will actually show up Hope I'm wrong
Regards,
*** ***