Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards, what about the inconvenience don't you think that I am entitled to compensation after weeks without the use of my refrigerator which is still broke
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
From: *** *** Sent: Friday, January 27, 10:AM To: info Subject: Re: You have a new message from the Revdex.com of Central Indiana complaint #*** Hello, Thanks for your assistance but once again *** ***s did not come out to my home yesterday on 01/26/I did not receive a phone call from anyone stating that they were rescheduling my appointmentThis is the third No Call No Show !!!
Regards,
*** ***

May 3, 2016 Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your follletter regarding *** *** concerns about the service plan.We regret his continued disappointmentHowever, our representatives are unable to override the terms of the service planWe have shared his feedback with the service plan administratorIf he has any questions, Warrantech can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was accused of picking up the cook top from the store although I never did,the supervisor told me they will look into that and get back to me I had to call times and didn't get an answer.[nobody called me back until today[finally I called the store that they accused me going to and the manager[Joshua] told me over the phone that they made a mistake and that he fixed it already, I asked him if can schedule me a new delivery and I had to wait days after my delivery was scheduled to receive my order.If this manager could not find what happened and I wouldn't call him myself I would probably still be waiting for my order, and I wouldn't get the cook top.I have attached some of my conversations with the supervisorsRegards,*** *
Regards,
*** ***

Revdex.com: Thank you for your swift response and/or resolution to this matterI accept HH Gregg's offer, yet at no time was I ever offered such a "comparable" modelI was offered only the store credit, which was the reason for my complaintI do understand that the company no longer offers plasma screen televisions, and that only much higher priced models include 3D viewingI simply would not accept a store-credit in lieu of their warranty promise (which--at $749.99--does not cover even half of the price of another flat-screen television!)If HH Gregg is forthright in their offer, I will accept the comparable model
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

January 29, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s refund.We apologize for any inconvenience Ms*** encounteredOur records indicate that the
refund was processed on 01/27/Please allow to business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

Revdex.com:HHGREGG has not provided me with a time of repair or the name of the repair service provider They also have not confirmed whether or not my washer will actually be repairs on 2/10/or just looked at as in previous instances
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

July 15, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (# ***) Dear Ms***: I have received your letter regarding *** ***s concerns I
apologize for any frustration Ms*** experiencedWe are unable to honor her request. The delivery date was originally set for 7/11, as noted on the copy of the receipt. We are sorry for any misunderstanding. In the interest of good customer relations, we are processing a $gift card to use at the nearest hhgregg location We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B*** Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It's clear hhgregg does not care about the customer experienceYou didn't request a picture or anything to observe the type of damage, yet your have the audacity to imply I could have damaged the stoolAll that aside, the disconnected seat top could have been easily reattached with screwsBut the torn seat, picture attached, I guess I could have sat in it and torn the leather perfectly from the buttons, in addition, dent the button??? I think not, this is manufacturing/poor craftsmanshipSomething you have not addressedThese stool are of very poor qualityhhgregg does not stand behind the products they sell because it appears you're well aware of that you're furnishing the consumers with sub par productsI still am seeking consideration for a refund of all stools due to the poor quality and the one that was received damagedThere was not a review on your website to attest to the qualityI wrote an unfavorable one and it is still not being displayedI'm sure someone had the same experience and you'll have done the same thing in not displaying the poor review to bate unsuspecting customers in. Please note....I've been trying to submit my response and keep getting an error saying the page is temporarily down or has moveI'm trying to send without the pictures attachedIf this make is to youplease provide me an alternative option to send the jpgthat may be contributing to the errorThanks
Regards,
*** ***

March 6, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his purchase.I am sorry for any frustration Mr*** experienced with his
orderWe regret that we are unable to authorize a return for the mattressAs indicated in our return policy, bedding is not eligible for returnOur records indicate that an adjustable base was delivered on 3/4.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

February 23, 2016RE: *** * ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her visit to the store.I apologize for any misunderstandingHowever, we are unable to offer her an upgraded model of mattressIt is my understanding that the correct
model was pictured in the advertisementI have shared her feedback with the store management.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** HH Gregg did reach out to us, however we ask for a definite date we would receive the refrigerator door for the damaged refrigerator, they could not give us one, we purchased the microwave it has been paid for well over months ago we still have not received we either want a kitchenaid microwave or the damages we claimed in our first complaint. We were frustrated after the 2nd refrigerator was delivered damaged which we think was the same one deliver first, we are extremely upset now

February 6, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience *** experiencedWe regret
that we are unable to authorize a refundThere is a day return policy; after days there are no returns or exchangesAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D* ** ***Executive Team

November 22, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about his television.I apologize for any frustration Mr*** experiencedAs
indicated in the Terms and Conditions for the service plan, physical damage is not coveredOur representatives are not authorized to override the terms of the service plan.Our company is not responsible for any damage that may have occurredHe might have the option to file a claim with the service center that evaluated the television or the shipping company that handled the shipmentIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Desk

April 21, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***I have received your letter regarding *** *** concerns about the television.I apologize for any inconvenience he experienced
We regret that we are unable to honor his requestAs indicated in our return policy, damaged products are not eligible for exchange or return. Our representatives are not authorized to override decisions made by the manufacturer regarding coverage. He may have the option to request a cancellation of the service plan coverage as long as the coverage has not been used and he has not already received a refund for itIf he would like to request the cancellation, we request that he fill out the enclosed form and mail it to the address listed at the bottom of the form.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive TeamEnclosure

June 3,
*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** ** *** Dear *** ***I have received your recent letter regarding *** *** concerns about the washer.I apologize for any inconvenience
*** *** experiencedHowever, we are unable to authorize a return for the washer she purchased in As indicated in our Return Policy, the return period is days from the date of purchase.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

November 29,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** *** product Issue
We apologize for the issues Ms*** is
currently experiencing with her televisionDue to the screen being cracked and after days of the screen functioning with no defect, unfortunately we would have to deny the return and or exchange
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

October 24, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience Mr*** experiencedOur records
indicate that the service plan administrator authorized a store credit for the replacement and Mr*** purchased a new television.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** refund/exchange issues
We apologize for the inconvenience and frustration Ms
*** experienced unfortunately hhGregg return policy is daysAfter days we serve the right to deny all returns or exchangesThe item Ms*** purchased is a web only item therefore the purchase wouldn’t qualify for store credit
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***