Southern Appalachian Auto, Inc.

July 18,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** ***’s product repair
I apologize for any inconvenience Ms
*** experiencedWhen speaking with Warrantech I was informed the Ms*** service call was dispatched to *** ***Ms*** was originally scheduled for service on 7/14/16; however no one was present at the home when tech arrivedDue to Ms*** requesting a certain tech; *** *** has rescheduled service for 7/21/based off techs availability
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E*** Executive Team

January 1,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for the inconvenience and frustration
*** *** may have experiencedUnfortunately I was not able to locate any information pertaining to a credit/gift cardWe ask that *** *** contacts the store where the purchase was made and speak with a manager
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

January 13,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** Guarantee/warranty issueWe apologize for the inconvenience Mr*** may
have experiencedOur records indicate Mr*** information was submitted on 11/28/At this time it was currently still processing, after which Mr*** will be issued a prorated amount back
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

December 30,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her purchase.I apologize for any frustration she experiencedHer order should
have come with information about returning the product.Since the request for return is not due to damage or a defect, she will be responsible for the cost of shipping the returnIt can be shipped via FedEx to the address listed belowIf she has any questions, our call center can be reached at (866) 974-7344.Hhgregg Returns CenterOld Anvil Block RoadEllenwood, GA 30294 We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

June 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her dishwasher.I apologize for any inconvenience Ms*** experienced
Our representative contacted the service plan administrator and was informed that they issued a refund of $for the replacement of the dishwasher. In the interest of good customer relations, we issued a store credit for $For assistance with using the store credit, she can visit our store location nearest her and refer to invoice ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her refrigerator.I apologize for any inconvenience ***
*** experiencedWe regret that we are unable to offer the refund or the food loss reimbursement she requested.Our representative contacted the service plan administrator and was informed that the refrigerator was repairedIt is our understanding that she has already used her food loss reimbursement for the year and is not eligible for more reimbursementIf she has any questions, Warrantech can be reached at *** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

August 6, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about his purchase.I apologize for any inconvenience Mr*** experiencedOur
records indicate that a price adjustment of $was processedHe should receive the refund in the next few business days if he has not received it already.We appreciate having the opportunity to answer Mr*** complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

November 19, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding Sarah Francis’ concerns about her dryer.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to offer a return or a replacement. Most appliances come
with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the dryer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchangeWe recommend that *** *** proceed with service.We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Manager

February 2,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** contract dispute
We apologize for the inconvenience and delay in
getting Mr*** refund issuedI have issued the refund back to the hhGregg card and it is expected to post within the next 5/business days
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s response in reference to complaint ID ***After review, we have concluded that we do not have any further information to provide for the complaintOur closing locations have an all sales final policyAs a company, I regret we are unable to order parts such as a remote from manufacturersWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

March 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your follletter regarding *** ***’ concerns about the delivery rebate.We contacted the rebate processing company and were informed that they are sending a $gift card for the delivery rebateShe should receive it in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate the information that it is due to an error by HHGregg.The dispute was made through AMEX credit card companySo, in order to resolve the dispute, I understand that AMEX will need the same information that Ms.Whitney sent me on Feb2017. For now, I am not sure if AMEX has also been informed of the investigation result by HHGregg I will be able to accept the business response when I receive evidence that AMEX is also informed by HHGregg regarding the error by HHGregg.Thank you for the progress
Regards,
*** ***

October 31, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her furniture.We apologize for any inconvenience Mr*** encounteredWarrantech
was contacted on Mr***’s behalf and they have advised that one piece of furniture can be repairedThe chair issue is considered wear and tear which is not covered under the warrantyIn order to repair the sofa, they need a cause of why the unit stopped reclining in order to schedule service and for the loveseat they are currently waiting on pictures from Mr***Pictures can be emailed to [email protected] further details are needed, Warrantech can be reached at (877)456-9643.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

January 6, 2016RE: *** *** ** *** Dear *** ***I have received your letter regarding *** ***’ concerns about her financing.I apologize for any inconvenience *** *** experiencedThe offer to which she referred applied to purchases made on an hhgregg cardSince her
order was arranged through Tidewater Finance, the offer would not have appliedIf she has any questions about her account, Tidewater can be reached at (800) 535-4087. We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Manager

February 17, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his range.I apologize for any inconvenience *** ***
experiencedGiven the length of time that has passed since the purchase in 2013, there is no way to verify how any issues with the range may have occurred.In the interest of good customer relations, we can offer to reimburse him for up to $of the cost of replacement partsIf he would like to take advantage of this offer, we request that he submit a copy of the paid receipt to the following address within the next days.Corporate Office, hhgreggAttnCommunications DepartmentE96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***after reviewing Hh greggs response, I have to say I appreciate the offer but I have been trying for over months to get this resolvedIn the meantime I had to purchase another computerI do not wish to ever do business with them againAs I explained to them earlier I think I deserve a full refund of computer plus warranty money I put out.thank you *** ***

December 6, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for any inconvenience Ms*** encounteredOur records
indicate that the online order is ready for pick up at her earliest convenience.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We are not satisfiedA second repair service that could not fix the refrigator was hereIt's almost four weeks without being able to buy food to serviveWe are contacting an attorney tomorrowWe want a new fregiator nowThis just goes on and onThis is not acceptable.
Regards,
*** ***