Southern Appalachian Auto, Inc.

From: *** *** Sent: Sunday, January 22, 8:PM To: info Subject: Re: You have a new message from the Revdex.com of Central Indiana complaint #*** To try to clear this up a littleThe speakers had quit working before the ninety days was over after the purchaseWhile still within the ninety days HH Gregg had asked me reach out the sharp to see if they would fix the issue and sharp had declined since it was still within the ninety days so I called HH Gregg back and they once again told me to reach out to sharp so I finally gave up and reached out to you all

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below I don't understand how their responce addresses my complaint. Warantek is a company HH Gregg uses. HHH Gregg sold me the Warranty though Warantek (misspelled) How does their response make any sense? Warantek assigned an alternative repair? Of course this typical of the run around I've been getting. I've call warantek over times and they won't send no one out to fix my washer. I bought the warranty through HH Gregg. I assumed HH Gregg were the guarantor. Never heard of Warantek until I called HH Gregg about my washer
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[HH GREGG sells the warranty, and lies about what you get if what you buy, breaks or stops working
Regards,
*** ***

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issues
We apologize for the inconvenience and issues you are experiencing with the warranty providerUnfortunately hhGregg is not authorized to make any decision regarding repairs or exchanges through the warranty companyI would recommend contacting the warranty provider Warrantech to discuss your credit and when it will be issued
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the posted response they stated that someone directly contacted me regarding photos of the damaged television This never happened In fact, I have contacted them times via email and several times via telephone I received no response through emails and was told that they could not help me when I called I will email them again, but am not satisfied with the response thus far
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The washer was exchanged and the new washer is not working properly. Once again, no call backs from management. However, Samsung will be sending out a technician on March 1st, to address this issue. Problem is not corrected as of today
Regards,
*** ***

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about his foundation.I apologize for any inconvenience Mr*** experiencedOur
records indicate that the foundation was deliveredWe regret any delay.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his refrigerator repair. I apologize for any inconvenience ***
*** experiencedWe regret that we are unable to authorize a refund. It is our understanding that a Warrantech representative contacted him to verify whether a recent service call resolved his concernsIf *** *** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

December 20, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ purchase.We apologize for any inconvenience Mr*** encounteredOur records indicate that the
order was fulfilledWe hope the delivery and installation process went smoothlyWe hope Mr***’ enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution has taken entirely to longHowever I will no longer do business with this company
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
At this time, while a voicemail was received, we have not been able to speak with Warrantech and do not wish to close the case until the issue has been fully resolvedWe did attempt to return the call to Warrantech at the number their representative provided only to find that it appeared to be another HH Gregg hotline and my girlfriend who is handling the phone calls ended up bouncing around the prompts before hanging upShe will try again later with the number provided here by HH GreggAt this point, we feel that our issues are going to be pushed around between HH Gregg and Warrantech with Warrantech applying temporary fixes and HH Gregg denying any responsibility until our service plan expires, at which point we will end up with a broken couch and no more warrantyWe were basically told that if we paid this large price for the service plan, ANYTHING would be taken care of...rips and tears from pets, broken components, etcSo far our experience has been that the obvious problem was temporarily fixed and the problem we pointed out ended up with the technician recommending we get someone who's good at sewing to take care of it, at our own cost of courseOn top of that, due to the location of the problems, we can't even verify the quality of the work performed because in order to view the areas serviced, you have to rip off the covering which is stapled about every inch.At this point, we simply want reimbursed the price of the couchWe even left off the cost of the service plan when we explained our desired settlementIf we must deal with Warrantech and continue getting bounced around until this is fixed, then we will do what we have to do, but we will also make sure to avoid HH Gregg for all future furniture purchases and we will be sure to inform everyone we know what a waste of money the extended service plans are
Regards,
*** ***

February 5, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear MsRichardson:I have received your letter regarding *** *** concerns about her refrigerator.I apologize for any inconvenience *** ***
experiencedWe regret that we are unable to authorize a return of the refrigerator.Our representative contacted the manufacturer and was unable to verify that there was a record of service prior to *** *** owning the refrigeratorIf she needs assistance with scheduling a service call, Whirlpool can be reached at (800) 253-1301.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

January 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery issue
I apologize for the inconvenience and
frustration this may have caused Mr***For the inconvenience not only was Mr*** issued an upgraded refrigerator model at no extra cost (delivered Friday), we also issued a $and $gift card and compensation of $The compensation was issued back in the form of a checkAgain we do apologize for the inconvenience and delay
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the response made by *** *** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** *** we took the washer but the full fillment was not meant we were not supposed to be paid to take the old one we werewe were supposed to have the washer that day but the ware house was in kyand takes a weekI called Justin has soon has I got home he said in that case because of our time we were supposed to have the store one shipped to our house from the store that day if the manger would have called and the matching dryer at no cost or and a dollar credit because we did not want the warranty. but it did not work that way we had to take the store policy and warrntech does not understand at all weve been with out a washer for a month. because not working rightwarrntech did not bother to call to see if it went okay and smotthlywe had to pay for them to take the old one, did not get the maytch dryer like Justin promisedwe had to take the warranty or the store would of made us pay extra for the washer even though it was on sale

March 8, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding ***’s concern about the purchase.We apologize for any inconvenience *** has experiencedWe have concluded that there is no further information to add to our original responsesAs previously stated we are unable to return the damaged item per our return policy. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

January 17, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.We apologize for any inconvenience Ms*** encounteredOur records indicate that the order was returnedThe refund was processed back onto the hhGregg credit card on 01/10/Please allow to business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

March 30, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** *** concern about his television.We apologize for any inconvenience Mr*** encounteredService is required in order to provide a solution on the unitWarrantech has been contacted on the customer’s behalf and it is to our understanding that troubleshooting is needed before proceeding with serviceThe trouble shooting department can be reached at (844)805-2206. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are not honoring the terms of their WRITTEN agreement, of which I supplied a copy of with my last response I do not understand how they can just do what they want and not follow what they have put in WRITING IN WRITING it says I will be reimbursed, not a store credit They are choosing to give me store credit and that is not what the agreement states They seem to be ignoring what is writing and doing whatever it is they want and just repeating the same old incorrect information in their responses and not addressing why they are not honoring their WRITTEN agreement
Regards,***