Southern Appalachian Auto, Inc.

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** ***’s pricing concernI apologize for any inconvenience Ms*** may have experienced
Ms *** was promised a $off the purchase price of the laptop for the delay, however the item was returned and Ms*** was issued a full refund instead
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

December 29, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** *** (# ***)Dear Ms***:I have received your follletter regarding *** *** ***’s concerns about the washer.We are unable to offer coverage for the repair of rust issuesIn the interest of good customer relations, we can offer to sell Ms*** a new washer at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store manager and make the purchase in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

February 3, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’ concerns about her order.I apologize for any frustrationOur records indicate that the range hood was delivered and a refund of $was processedIf she has any questions, the store management can be reached at (815) 267-2083. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 29, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s complaint.We regret his continued disappointmentHowever, we stand by our previous response. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

April 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her chair.I apologize for any inconvenience *** *** experiencedOur
representative contacted the service plan administrator and was informed that the issue with the chair was not initially reported as being caused by a specific incidentIt is our understanding Warrantech declined repair coverage because cracking and peeling is considered wear and tear. We regret that our representatives are unable to override decisions regarding repair or replacementIf *** *** has any questions, Warrantech can be reached at (*** ***. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Mr*** warranty issue
We apologize for any inconvenience Mr*** may be experiencing at this time,
as well as for the service delayWe did reach out to Warrantech in regards to Mr*** claimWarrantech states *** is the only service provider in the area, and Mr*** has refused to get service through themMr*** can hire his own service technician and get reimbursed for the service callI have provided Mr*** a contact number to a customer service rep at warrantech to schedule service and talk about reimbursement
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

January 13, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s refund.We apologize for any inconvenience Mr*** encounteredOur records indicate that the refund was processed on 12/23/16. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

August 5, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about his washer/dryer combo.I apologize for any inconvenience Mr
*** experiencedWe regret that we are unable to authorize a return or an exchange.Our representative contacted the service plan administrator and was informed that they have scheduled serviceIf Mr*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

October 25, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the washer.I apologize for any frustration Mr*** is experiencingWe
regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchangeAs indicated in our return policy, the return period is days from the date of purchase.Our representative contacted the manufacturer and was informed that a safety team is evaluating the issueIf Mr*** has any questions, Whirlpool can be reached at (800) 253-1301.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, your employee did not advise me of the difference between easy clean and self clean I had just bought and LG for my condo in Myrtle Beach and thought this was the same technology U read the manual and understand easy clean but it does not work, so therefore, I have a defective stove I have spent over )with your company last two years I called within days and wanted to upgrade not exchange but was told I could not This is a defective product and also terrible customer service I advise not to go to this company
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, the fact of the matter is that the driver of the vehicle left the accident scene and HH Gregg, their dispatch team, *** *** LS (HH Gregg transportation provider) and their sub contracted party *** Delivery and Moving Service did not feel it necessary to step in on and have their liability carrier representative contact me to collect information and initiate record; never mind apologizeTo think that this catastrophic event was lightly regarded and that the Dispatch Team did not think it was necessary to act with a sense of urgency, thinking that filing an incident report on through the routine channels was the correct action to take.The cost of the refrigerator was $including deliveryI still feel that at this time HH Gregg needs to at least refund the pro-rated delivery portion or the full amount of $due to the ongoing effort needed on my part to bring this matter to some sort of conclusionNeedless to say I will need to take time of off work to get the car and home fixed due to buying a new refrigerator.HH Gregg may have taken the time to respond to the complaint but have not resolved itThey have not in the proper moral business sense apologized in writing, offered a good faith financial settlement, or offered for review a revised systematic action plan to better handle this type of emergency situation requiring immediate, urgent attention.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Business did contact my husband. However, they did not agree to make good on what they told us we were getting at the store. We purchased a TV for and a warranty for 130. However, the store revised the receipt to show a TV for and a warranty for 299. This changes the value of the TV for warranty purposes with both HH Gregg and AMEX (the card we purchased it on). We asked them to return the receipt to what we agreed upon - the TV for and the warranty for 130. The best the store would do was to return the TV to its original price and refund the full warranty - so we would no longer have coverage. This is not making good on what we were told and promised at the store - and is quite a deceptive practice. We can only assume the salesman at the store makes more money off of the warranty than the TV. Had we not noted this, if we had a problem we would have only been given back.We have a photo of the price tag on the TV showing the 780, and the receipt showing a reduction to - but a warranty at much higher than quoted
Regards,
*** ***

December 20, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her dryer repair.We apologize for any inconvenience Ms*** encounteredWarrantech
has been contacted on the customer’s behalf and they advised that the vent ducts need to be cleaned before setting up another service callFor further details, Warrantech can be reached at (877)456-9643.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** ***’s range concernI apologize for any frustration Ms*** may have experienced
As previous stated unless a sales ad or hhgregg documentation has listed the product as a self cleaning oven, I regret that we are unable to return or exchange the item that is several months past our day return/exchange policyThe manufacturer’s manual should have a user care and maintenance section that can outline cleaning methods
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney

October 23, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his rebates.I apologize for any inconvenience *** *** experiencedOur representative contacted the rebate company and was informed that they processed
gift cards for $on 10/They are processing an additional $gift card that should ship soonWe regret that we are unable to provide any additional amounts.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

January 9, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about his dishwasher.I apologize for any frustration Mr*** experiencedOur records indicate that a store credit was issued for the replacement of the dishwasherIf he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 6, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s refund.We apologize for any inconvenience Mrs*** encounteredOur records indicate that
the order was fulfilled on 11/29/We hope Ms*** enjoys her purchase. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

October 7, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s
concern about her appliance pick-upI apologize for any frustration Ms*** has experienced A return invoice has been created to pick up Ms***’s washer/dryer purchase for a refundMs*** will need to call her local store at 630-259-1094, referencing invoice *** to set a pidate for the units We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

January 6, 2016RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about the order.I apologize for any inconvenience *** *** experiencedOur records indicate that the order was canceled and a refund was processedHe should receive it
in the next few business days if he has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Manager

May 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** ***’ concerns.I apologize for any inconvenience she may have experiencedWe regret that we
are unable to honor her requestAs indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placedOur records indicate that the order was canceled.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team