Southern Appalachian Auto, Inc.

I do not understand I spent over on a tv that they could not deliver I did not open it there to make sure it worked the salesman said if I had any problems with it to bring it back within days as I did there is no visible damage to the tv itself it is on the inside that is having the issues What part of this is just cause not to replace it ? I do it want my money back I just want it fixed Why ? I really don't understand Does the manufacturer have to warranty this? Why is the store not honoring the days like their ad says and their salesman told me ??Please!Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

February 15, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the canceled order.We regret her continued disappointmentThe model she previously ordered has been removed from our website. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

October 1, 2015RE: *** *** ** ***Dear *** ***I have received your follletter regarding *** *** concerns about the range.We regret his continued disappointmentHowever, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by Ms*** in reference to complaint ID ***, and have concluded that there is no further information to add to the original responseI regret that we do not have access to our delivery centers phone logWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

January 4, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s refund.We apologize for any inconvenience Mr*** encounteredOur records indicate that
the order has been cancelled and refundedPlease allow to business days for funds to be received. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

July 15, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# 1***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the purchase.I apologize for any inconvenience Ms*** experiencedIt
is my understanding that Sales Manager Joe G*** called to assist with resolving her concernsIf she has any questions, he can be reached at (504) 667-4138.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** This resolution doesn't satisfy me because with the closing of these stores and previously working in retail, I know the prices are already times more than they should beWhen I initially attempted to use this credit, I was told I had to pay the extra $to get the same size television I originally purchased because it was that much more than my creditThe fact they were going out of business limited my opportunity to get the size television I originally purchasedThey had a inch in that price range and I felt like I should not have had to take anything other than what I purchasedThey claim they understand my frustration but had the power to end my frustration and choose not to end itAfter being without a television in my living room for three months, I decided to go in and see if there was a demo in the price range of the creditThe first problem with that is the television was marked down to $898.19, but instead of charging me that price they charged me $and did the percent discount bringing it back to the mark down priceThen they refused to give me the $refund I was due from the $credit I was issuedThe second thing is they misplaced the remote for the demo and the GENERAL MANAGER found a Samsung remote that wasn't for that model, I learned that after calling Samsung because I couldn't program the televisionWhen I called they suggested I purchase a remote again I disagreed, so when I suggested they use the refund they refuse to give me they supplied a universal remote that controls up to six devices like that is suppose to be fascinatingI only need to control my television and the SMART option which is the reason I purchased the television in the first placeThey could order a remote from SAMSUNG just like the sales person suggested I doand I think it's their responsibility to do so and not mineIf they really was concern about my frustration satisfying my purchase would have eliminated the frustration

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issues
We apologize for the inconvenience and frustration Mr***
experiencedAfter speaking with Mr*** he stated that LG did come out to repair the television and it has been working up to standards sinceFor the inconvenience I did inform Mr*** that I will be processing and mailing him when out a gift card
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Dear Ms***: I have received your letter regarding *** ***s concern about the TV orderI apologize for any frustration Ms*** has experienced After review, Ms***s order was subbed for a different model that was inches versus The new TV was pickat our local
store on 11/30/We ask that Ms*** contact us if she needs further assistance We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

December 29,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***s concerns about the refrigerator.We regret her continued disappointmentOur records indicate that the service plan she purchased is administered through WarrantechOur representatives are unable to authorize repairs or make decisions regarding coverageIf Ms*** has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,Ryan M***Executive Desk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

March 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her furniture.I apologize for any inconvenience she experienced
It is my understanding that a representative from our Vendor Relations department has attempted to contact her to obtain a serial numberIf she still needs assistance, we request that she contact Megan at (317) 848-8710, extension *** We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
II did not receive a call from them or a confirmation number that they are stating that they did Thank you Ms ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is correct that I have received the product but I have not yet received the $credit that the customer service supervisor and also the representative that I spoke with at corporate promised me I would receive for my troubles Also I find it very interesting that on Saturday, December 17th I was able to walk into the Saint Clairsville, OH store and the manager was able to order me the exact same laptop and have it delivered by Monday, December 19th Because I had to order it twice and I have not yet received my credit I know have to make a double payment on my credit account I have returned one of the laptops to the store and would appreciate the promised credit along with my minimum payment being adjusted to show my return so I do not have to make a double payment
Regards,
*** ***

March 28, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern.We apologize for any inconvenience Mr*** encounteredAs a customer satisfaction we will
process a full refund of $for the warranty purchased on Please allow to business days for the check to be received.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

Dear Ms***: I have received your letter regarding *** ***s concern about his over the range microwaveI apologize for any frustration Mr*** has experienced After review, the unit has been returned and Mr*** has been refundedWe ask that 3-business days
be allowed for the funds to post back to the original form of paymentWe value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all I never talked to or agreed to anything with anyone. I received an email an phone call which I responded to with nothing to the effect of this response. I was put out more than $with pending fraud charges on my account and not being able to process due to what HH Gregg did. I would never ever agree to a $gift card
Regards,
*** ***

As I stated before I don't understand they said I could not get delivery and that I don't believe anyone would open a inch tv and hook it up before they took it out of the store to see if it works Why would I? It was new and I was told that I had days to bring it back if I had any issues the only bad is I would have to bring it back they would not come and get it so it took me a couple of weeks to get a way to bring it back Bottom line I bought a brand new tv brought it back within the days and they will not replace it Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

November 10, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about her repair.We regret her continued disappointmentHowever, our representatives are unable to authorize returns or exchanges for products that are covered by Warrantech service plans. Due to the continuing issues, Warrantech has arranged a follservice callIf she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team