Southern Appalachian Auto, Inc.

April 13, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** claim of damage.I apologize for any frustration *** *** experiencedWe
forwarded her claim of damage to the appropriate personnelIt is our understanding that a representative should contact her within the next business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

January 12, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the refrigerator repair.I apologize for any inconvenience Mr***
experiencedOur representative contacted the service plan administrator and was informed that the refrigerator was repairedIf he has any questions or needs further assistance, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M***Communications ManagerDM/rlb

February 17,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your rebuttal from *** ***
We apologize for the inconvenience experienced by Mr***
The television original selected by Mr*** was a discontinued model which is why the price was so lowUnfortunately the television Mr*** reselected was a newer model and larger than the originalMr*** was given the option to have the funds issued back to the original form of payment; however he did agree to reselect and pay the differenceI apologize that we are not able to assist Mr*** in whatever he is currently seeking at this time
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

November 29,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** *** *** customer service Issue
We apologize for
the inconvenience and issue that Ms*** experienced with her dishwasherDue to no servicer in Ms*** area Warrantech has issued a credit to reselectThe credit is for the cost of the dishwasher $At this time the warranty is fulfilled and Ms*** will have to purchase another extended warranty
If Ms*** has any questions regarding he credit we ask that she contacts warrantech at
877-456-96643, If not her credit confirmation number is ***
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Because I dealt with HHGregg not acceptance nowHHGregg took my merchandise back and gave no refundNot having an item and not having the money is not an honest transaction
Regards,
*** ***

August 12, 2015RE: *** *** ** ***Dear Ms* ***I have received your letter regarding *** *** concerns about the television.I apologize for any inconvenience MrGutierrez experiencedWe regret that we are unable to authorize a return for the televisionAs indicated in
our return policy, damaged products are not eligible for returnGiven that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. Please note that our company is not responsible for property that is abandoned at our storeWe request that MrGutierrez pick up the television within the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

January 25,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for the inconvenience
and frustration *** *** may have experiencedBecause the issue was reported within the first 30day of purchase, I am authorizing *** *** an exchange on the dishwasherI ask that once Mr*** *** comes back into town to please give myself a call at 1-866-974-to schedule a date for delivery of the new dishwasher
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’ concerns about her dryer and the store credit.I apologize for any inconvenience Ms
*** experiencedOur records indicate that the service plan administrator authorized a store credit for the amount of the purchase price of the original dryerWe regret that we are unable to override decisions made by the service plan administrator. In the interest of good customer relations, we can offer to sell Ms*** a new dryer at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

I have contacted Samsung and they'd ask that I contact the store, being I've paid for this extra service. I'm very dissatisfied with this entire ordeal and this is becoming really RIDICULOUS!! If HH Gregg can't provide better service, then they shouldn't be open. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

December 29, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about his purchase.We apologize for any inconvenience Mr*** has
experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to addressOur records indicate that the installation was completed on 12/21/We hope the installation went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

February 08,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your email regarding *** *** complaintWe apologize for the issues Mr*** experienced with this purchaseOur records indicate a refund was processed back to the original form of payment 01/10/Mr*** not only received a refund for the purchase, but also for the shipping cost which totaled the amount to $
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E*** Customer Relations Department

April 28, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***I have received your letter regarding *** ***’ concerns about refrigerator.I apologize for any inconvenience *** *** experienced
According to our records, the service plan administrator indicated that the manufacturer is replacing the refrigeratorIf he has any questions, Warrantech can be reached at (*** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** ** (#***) Dear Ms***: I have received your letter regarding *** **’s delivery concern. I apologize for any inconvenience Ms** may have experiencedAfter review, the
order was cancelled and refunded under invoice *** on 12/22/We look forward to serving Ms** better in the futureWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

September 29, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the range.We regret his continued disappointmentHowever, we are unable to override decisions regarding coverageIt is our understanding that the manufacturer assisted with arranging a repair.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** rebuttal
We apologize for the inconvenience and frustration Mr*** experiencedOur records indicate a refund in the amount of $(confirmation # ***) was issued back to the HhGregg card *** on 02/07/If Mr*** has yet to see that refund reflect his *** account I would recommend him reaching out to *** at 800-333-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

March 21, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ concern about the washer.We apologize for any inconvenience *** encounteredWarrantech has been contacted
on the customer’s behalf and it is to our understanding that the option of a store credit or a warranty cancellation (prorated amount) has been offered*** may contact Warrantech a (877)456-with his final decision. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s shipping concern.I apologize for any frustration Ms*** may have experiencedThe
product has been packaged and is shipping under FedEx tracking ID ***The expected delivery date is Wednesday 1/11/by end of dayI regret that there was a stock delay that caused the item to not be fulfilled expedientlyWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

January 25,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** current rebuttal
I apologize if it was not previously explained that credits are issued by the warranty provider, and not hhGreggUnfortunately we don’t have information as to why the reimbursement was lower, however it have been a number of reasons whyWe ask that that Mr*** reaches out to the warranty provider warrantech for better assistance
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

March 31, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the refund.We are glad that he received the refundIf he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team