Southern Appalachian Auto, Inc.

September 3, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience he experienced
We regret that we are unable to honor his requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the response made by *** *** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

June 10,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** ***’s concerns about the delivery.I apologize for any frustration Ms*** experiencedA
representative contacted her and offered a price adjustmentShe should receive a refund of $in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from HHGregg on 12/31/claims the refund has been processed and I should receive the refund within "5/business days"I have not received the refund yet and would like to keep the complaint open until a refund is actually receivedIn the cancellation email that I received, HHGregg stated that the refund would be credited within 7-days (PDF of email attached)HHGregg told me on 12/4/that a refund check was being cut and I would receive it within business days (call ***)They didn't send the refundAfter going back and forth with the company, they finally provided a shipping label for me to send the TV sent in error back to themOn 12/23/2016, I was told that the refund was processed via PayPal and I would receive the refund within 2-business days (call ***)I called back on 12/31/because I had not received the refund yetOn 12/31/2016, the representative told me that the previous rep told me wrong and that the refund through PayPal may take days (the rep hung up on me before I was able to get a call number)Now, in responding to the Revdex.com complaint, HHGregg claims the refund should get to me within "5/business days"Is that from 12/23/when I was told the refund was processed or 12/31/when I called back and they reference in the Revdex.com responseI have still not gotten my refund via PayPal, which is in excess of 5/business days from the 12/23/callWith every communication from HHGregg, I get different information and still have not received a refundHow long does a company get to keep my money for an order they cancelled?
Regards,
*** ***

March 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear MsR***:I have received your letter regarding *** ***’ concerns about her order.I apologize for any inconvenience Ms***
experiencedOur records indicate that her sofa was delivered on 3/15. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

July 22, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about his computer and the service plan.I apologize for any
inconvenience Mr*** experiencedHowever, we are unable to honor his request. Computer service plans sold in our stores do not include an in-home service coverage enhancementIt is our understanding that Warrantech attempted to send him a shipping labelIf he has not yet received it, we recommend that he contact Warrantech and proceed with the service process.We appreciate having the opportunity to answer Mr***’ complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

March 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her dryer.I apologize for any inconvenience *** *** experienced
We regret that we are unable to offer her a refundIt is our understanding that the manufacturer has determined that there might be an issue with her house vent.In the interest of good customer relations, we can offer to reimburse her up to $if she would like to have an alternate service provider evaluate the issue with her dryerIf she would like to take advantage of this offer, we request that she send the paid receipt for the service call to the following address within the next days.Corporate Office, hhgreggAttnCommunications departmentE96th StreetIndianapolis, IN 46240The manufacturer should be able to provide her with contact information for authorized service providers in her areaLG can be reached at (800) 243-0000.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***

February 22, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We received your letter regarding *** ***’s concern about his purchase.We apologize for any inconvenience *** encounteredOur
records indicate that a reship ticket has been createdOnce the item ships, a notification with the tracking information will be received.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

April 6, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns.We regret his continued disappointmentHowever, the model he requested has been discontinued and is no longer available at our storesA representative at our store should be able to assist him with determining what models may still be available for purchase. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I notice HHgregg response are not answering any of my previous comments on my last rejection. Please have HHgregg to answer the questions/statements from my last reponse. Which included that 1) they had this TV in their Indiana store2) Advertising the Samsung TV on their website which show the TV is in over of their stores.3). Forcing me to take a TV that was less quality then the TV I originally purchase.4)Bait and Switch was done on me. I will contact the Attorney General to get involved in this matter.
Regards,
*** ***

*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s response in reference to complaint ID ***.After review, we have concluded that we do not have any further information to provide for the complaintWe appreciate having the opportunity to answer the complaint. Sincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello, Attached and below is the exact email chain between myself and Whitney (HHGreg's Customer Relations Department)I tried to resolve this previously with HHGreg directly and the customer service all around has been deplorable. I should not have to waste more of my time and energy to express such dissatisfaction with HHGreg's business practice.
From: *** ***>
Date: December 13, at 3:13:PM EST
To: Contact_Us
Subject: Re: ***-Store Purchase-
Hi,
I am extremely disappointed in HHGreg
I have not yet received the gift card that I was promised almost two months ago
and received no response to explain whyAlso, the brand new dishwasher that I
purchased with my package is defective requiring me take another day from work
for a GE technician to come out to see if they can fix the leak
I will be escalating my concerns to the Revdex.com and other
outlets at this point because this is unacceptable business practice and other
customers should be warned
Best,
***
On
Dec 8, 2016, at 8:PM, ***
wrote:
Hi,
Has
the gift card been sent yet? It's been well over business daysThis has by
far been the worst customer service I have ever experienced
And
on top all this nonsense, the brand new dishwasher I bought has been leaking
since I got it so I have to wait on yet another technician to come out for it
-***
Sent
from my iPhone
On
Nov 23, 2016, at 8:PM, ***
wrote:
Thank
youMy address is:
* *** ***
*** ** ***
Have
a good holiday weekend
Best
***
Sent
from my iPhone
On
Nov 23, 2016, at 1:PM, Contact_Us
wrote:
No
problem, Please verify the address where you would like me to send itI'll get
processed today, and you'll receive within 5/business days
Thank
You,
Whitney
Customer
Relations Department
-----Original
Message-----
From: *** *** [mailto:***]
Sent:
Monday, November 21, 8:PM
To:
Contact_Us
Subject:
Re: ***-Store Purchase-
Hello,
Thank
you for addressing my concernWhile it is not the $rebate that I was
anticipating when I made the purchase, the $HHGreg gift card will be
appreciatedI have not yet received the gift card, could you please let me
know when I should expect to receive it? Do you need my address or were you
able to find it in the system?
Best,
***
Sent
from my iPhone
On
Oct 24, 2016, at 1:PM, Contact_Us
wrote:
***,
Thank
you for emailing hhGreggI regret the delay in responseI apologize for the
inconvenience this may have causedUnfortunately as you stated none of your
appliances qualified for the rebate, I apologize if the signs or anything else
may have indicated otherwiseFor the inconvenience we have issue you out a
gift card for $
We
appreciate the opportunity to address your concerns and value your
business
Thank You, Whitney Customer Relations Department
-----Original
Message-----
From: [email protected]
[mailto:[email protected]]
Sent:
Sunday, October 23, 2:PM
To:
Contact_Us
Subject:
***-Store Purchase-
Topic:Store
Purchase
First
Name:***
Last
Name:***
Zip
Code:***
Phone
Number:***
Email
Address:***
Contact
Preference:Email
Invoice
Number:
Details:I
recently purchased four GE kitchen appliances at the Mount Laurel, NJ HHGregI
am very disappointed in the store's advertisement of the GE rebate for up to
$The store had the GE rebate sign at the appliance display that I
purchased however when I went to submit for the rebate I found out that none of
the appliances I purchased qualified for the rebateThe placement of the sign
was very misleading and the store employees should have informed me that the
appliances I was purchasing did not qualifyThe store manager that helped with
check out even made a comment about how great of a deal that I was getting
since I was getting another $offIf I had known I was in fact not getting
the $rebate then I may have went with the other appliance package that I
was looking at
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10805634, and find that this resolution would be satisfactory to me I am still very unhappy with this business and will never do business with them again Their response is untrue but it has been so long that I really do not care any longer
Regards,
Carol Schaeffer

July 22, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns.I apologize for any inconvenience Mr*** experiencedOur records
indicate that the order was canceled and a refund was processedIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

October 31, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***s refund.We apologize for any inconvenience Mr*** encounteredOur records indicate that
the refund was processed on 10/22/The funds should be reflected on his account within to business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

June 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***I have received your letter regarding *** ***’ concerns about the refund.I apologize for any inconvenience and frustration *** ***
experiencedIn the interest of good customer relations, we issued a store credit for $For further assistance with using the credit, he can speak with the store management and refer to invoice ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** While HH Gregg maintains they did not have such an offer in their stores, I disagreeHere is the rebate I complete and saw when I was in their storeTHIS REBATE WAS ON TOP OF THE WASHER WE BOUGHT.http://www.***.com/dotcom/images/2016_LG_TWINWash_Rebate.pdf

December 20, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience Mr*** experiencedWe regret
that we are unable to authorize a return or an exchange of the television.Our store is not responsible for abandoned propertyWe request that Mr*** pick up the television within the next days or our store personnel will dispose of the televisionIf Mr*** picks up the television and provides us with the serial number, we can offer to research his concerns about the warranty claim further. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

February 3, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding Randy Burke’s concerns about his furniture.I apologize for any inconvenience MrBurke
experiencedThe service plan administrator has informed us that since the damage was not caused by a specific incident, it is considered wear and tear and not covered by the service planWe regret that our representatives are unable to override decisions regarding repair or replacementIf MrBurke has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

November 5, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her sofa.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to authorize a return or an exchange for the sofaAs indicated
in our return policy, the return period for furniture is days from the date of purchase.Furniture sold in our stores comes with a one-year warrantyIf *** *** has any questions about the warranty or would like assistance with locating an alternate service provider, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb