Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11866117, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery issue
We apologize for the inconvenience and frustration Mrs*** experiencedI was
able to speak with Mrs*** to issue an apology for the inconvenience and delay in getting their appliancesShe explained that the appliances were delivered and dishwasher was picked up 03/23/17, however is requesting compensationMrs*** explained that her family were without appliances for 6days and has receipts that indicate how much money was spentDirected Mrs*** to take that information into the store where the purchase was made
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

August 21, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***I have received your letter regarding *** *** concerns about his refrigerator.I apologize for any inconvenience Mr*** is
experiencingWe are currently researching his concerns and will follow up once we have more informationI am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about the rebate.I apologize for any inconvenience Ms*** experiencedWe
regret that we are unable to authorize a return for her orderIt is our understanding that the rebate processing company has approved the submissionShe should receive the rebate in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I've included additional pictures to my complaint.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject this response as it offers no recourseI was defrauded by HHGregg and expect it to be made rigjt
Regards,
*** ***

May 4, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear MsRichardson:I have received your follletter regarding *** *** concerns about his mattress.It is our understanding that the manufacturer is handling the exchange directlyIf *** *** still needs assistance, he can contact Serta at (*** *** and refer to WayBill# ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery issue
I apologize for the issues experienced by Mr***Our records indicate Mr
*** was issued a full refund on 12/08/The confirmation for the refund is ***
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s refrigerator purchaseI apologize for any frustration *** *** may have experiencedAfter review, I
regret we are unable to return or exchange an item that is several months past our day return/exchange policyIn regards to repair I apologize for any confusion about the serviceThe unit is currently under the one year manufacturer’s warranty and repair will need to continue to go through the manufacturerIf Mr*** wishes to cancel his premium service for a pro-rated refund, I have attached a form that will need printed, filled out and sent to the listed addressWe appreciate having the opportunity to answer the complaintSincerely, Z.AN*** Enclosure

December 19, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about his/her purchase.We apologize for any inconvenience *** has experiencedOur records
indicate that the order was cancelled and refunded on 12/10/The funds may take up to business days to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

February 9, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ concern about the purchase.We apologize for any inconvenience *** has experiencedWe have concluded that there is no further information to add to our original responsesThe order was automatically rejected by our systemFor further assistance, Ms*** must contact her credit card company.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This TV was meant to be a Christmas present, one that arrived a month late, and cost the recipient $dollars, because HHGregg would only offer a lesser quality TV, or a more expensive one....never what was advertised.I was asked to accept the more expensive TV to end this, not because it was the right thing to do, but because a kind person wanted my ordeal to be over.HHGregg's advertisement was blatantly deceptive and fraudulent As soon as I walked in the store I was offered a lesser quality TV They took my money for the advertised TV knowing it would NEVER be delivered The only offers to resolve this mattered involved the same bait and switch tactics....lesser quality or more money for a samsung TV.If this were an honest mistake made by this company, I would expect nothing less than this company to make it right, and not squeeze more money out of my pocket If HHGregg were an honest company, they would promptly refund me the additional money that was spent to resolve this Anything less than that, just confirms to me....and many others that this was never an honest offer to begin with, and was never intended to be
Regards,
*** ***

January 25,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for the inconvenience and
frustration Ms*** may have experiencedUnfortunately I am not able to locate any information regarding a purchase under the number on file or *** ***All attempts to reach Ms*** are been unsuccessfulFor better assistants we ask that Ms*** provides us with the invoice number1-866-974-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

August 18, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience MsGregory
experiencedOur records indicate that the store personnel provided a small loaner refrigerator for her to use until the refrigerator she ordered arrivesThey also authorized a price adjustment for her inconvenienceWe are unable to offer any further discounts or refundsA representative should contact her to schedule delivery once the refrigerator arrives. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

February 17,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your rebuttal from *** ***
We apologize for the inconvenience and delay *** *** is experiencing
Our records indicate *** *** was mailed a check in the amount of $on 10/07/16., Another credit was issued in the form of a check on 02/14/for $There has been recent activity through *** *** and the storeThe microwave does have a scheduled date for 02/23/
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

June 21, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# *** & ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience he experiencedWe regret that we are unable to honor his requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred. Television service plans sold in our stores do not cover the repair of physical damageIf Mr*** has not yet requested a cancellation of the coverage, he can submit the attached form for further assistanceAs long as the coverage has not already been canceled, used or refunded, the plan should be eligible for a prorated refundAny refund would be applied to his Acceptance Now balance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive TeamEnclosure

*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: We apologize for the inconvenience and issues Ms*** experiencedI was able to get in contact Ms*** to get the invoice informationAs explained to Ms*** I can now start a full investigation on the claim and get back with her within a few days. We appreciate having the opportunity to answer the complaint Sincerely,Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]I was not offered a temporary refrigerator until two months had pastI received emails asking me to verify my address because I would be getting a delivery the next day, multiple times where I arranged for someone to be off work and at my house for the delivery and then when calling to see the time frame since I did not receive a call like the email stated I would, they would then inform me they have to set up those emails for an estimated delivery date even though my appliance was not in That is a terrible and inconvenient process I would have been ok with this delay if at purchase they told me it would take over 1/months for the product but they told me a maximum of four weeks I also was told two weeks ago it would be placed under "will call" it would be in on a Monday and shipped to me the next dayI called on Monday and they told me they do not know why someone told me that and the truck comes on Tuesday I called Tuesday and they said the truck was there and for some reason my appliance was not on there I was promised a call on Wednesday because it should be on that truck and no matter the outcome I would receive a call That did not happen Every week it is the same situation saying it will be here and it never isI think a large amount money off would be an appropriate response for all the trouble I have had to go through calling, taking off work, buying ice for coolers and eating out for the time I did not have the temporary refrigerator
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi *** Jim H*** with HH Gregg did leave me a voicemail and I have since returned the call today Currently waiting a response back but as for now no resolution has been made/offered/accepted Hopefully we can come up with something shortly. Thank you,
*** ***

April 6, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***I have received your letter regarding *** ***’ concerns about his account.I apologize for any frustration *** *** experiencedThe
hhgregg card is administered through *** ***We regret that our representatives do not have access to accounts or the authorization to make changesIf he has any questions, the card administrator can be reached at (*** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team