Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meHH Gregg and Warrantech worked it out that I received fair compensation to purchase a new TV that was comparable to the one that was defective
Regards,
*** ***

June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about her refrigerator.I apologize for any inconvenience *** ***
experiencedWe regret that given the length of time that has passed since the purchase date, we are unable to authorize a replacement. The service plan she purchased is administered through WarrantechOur representative contacted the administrator and was informed that they are waiting for information from the service provider so that they can determine whether to proceed with repairIf she has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

October 6, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns regarding her in store experience. We apologize for any misunderstandingHowever, we are unable to honor her requestThe model desired is a close out model and soon to be discontinuedWe do not have them in stock and we will no longer be receiving themWe cannot provide an item we no longer carryIf she has further questions or concerns, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We do not have our products in our home yet..or have been offered a compensation amount...therefore I do not want to accept the response because nothing has been resolved yet I did speak to the general manager after I made the initial phone call last Wednesday...I emailed him for an update yesterday and still waiting on a response or a phone call.
Regards,
*** ***

*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** *** delivery issues. We apologize for the inconvenience and frustration Ms*** experiencedMs*** was indeed contacted 04/10/on the contact number provided where a message was left by myself with a confirmation number as well as a number to return the call if neededAs explained the refund takes 7/business day from the process date which was 04/10/The confirmation for the refund is ***. We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

December 1, 2015*** ***Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about the refrigerator.We regret his continued disappointmentThe open-box models in our stores should have a sticker indicating that the items may have been a store display model, a customer exchange, or may have cosmetic damageI have enclosed a copy of the sticker.In the interest of good customer relations, we can offer up to $for repair reimbursementIf Mr*** would like to take advantage of this offer, we request that he submit a copy of the receipt to the address listed below.Corporate Office, hhgreggAttnCommunications DepartmentE96th StreetIndianapolis, IN 46240We appreciate having the opportunity to respond to the complaint. Sincerely,Diane M***Communications ManagerEnclosure

September 21, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any inconvenience Ms*** experienced
We regret that we are unable to honor her requestOur records indicate that the service plan administrator authorized a store credit for the replacementA representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

July 26, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: A*** *** (#***) Dear Ms***: I have received your letter regarding A*** ***’s concerns I
apologize for any frustration Mr*** experienced. Our records indicate that the purchase qualified for the television rebate. We have reached out to the rebate administrator and requested the rebate be processed. Mr*** should receive the rebate in the next We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B*** Executive Team

March 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your follletter regarding *** *** concerns about her range.We regret her continued disappointmentHowever, we are unable to override manufacturer decisions regarding repair or exchange. The manufacturer may authorize an exchange if they determine that the range is not repairable due to a covered manufacturer’s defect during the warranty periodIf she has any questions about the coverage, Samsung can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

December 19, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I apologize for any inconvenience and frustration she experiencedOur
records indicate that the order was canceled and a refund was processedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me, for the time being
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are decitful in their practices Starting from the salesman who misrepresented the Protection Plan, to Warrantech to the repair person and now whom ever is responding to this complaint If they will not refund my entilre purchase price including the Exptended Warranty, then I want the purchase price of the TV PLUS tax (this is clearly written in their Warranty Brochure, so I am not understanding why they refuse to give me the tax back, more lies) REFUNDED to me This also is stated in the brocure that the purchase price PLUS tax will be REIMBURSED Not a store credit CLEARLY IN WRITING it staes REIMBURSED I have attached a scan of this from the brocure I received at the time of Purchase Now thay will not honor what is in WRITING? I dont think a court would side with them on this one Ther own brochure staes REIMBURSED plus TAX.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that a refund was given of 149.99, but that was only for the refrigerator delivery chargedThe refund of was only given due to the exchange in refrigeratorMy concern is being charged a delivery fee of for each appliances which when purchasing the items the associate (Micheal) told me a delivery fee of only was only supposed to be applied onceInstead I was charged for the dishwasher, stove, microwave, and for the refrigeratorI was only refunded back the delivery fee for the fridge but never received a refund for the microwave, stove, or dishwasherHH Gregg has been advertising many promotions which made me come to the store for serviced but I have yet to receive any of the deals that were advertisedThen when expressing my concerns I always get the run around or have yet to receive a call from a manger about my issueI will never advised people to shop with HH Gregg due to the bad hospitality and serviced I was given Regards,
*** ***

June 15, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your follletter regarding *** *** concerns about his request for repair.We regret his continued disappointmentHe may have the option to request an alternate service providerIf he would like assistance with locating an alternate service provider in his area, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***:I have received your letter regarding *** ***’ concerns about the television and the service plan.I apologize for any misunderstanding
about the service planHowever, we are unable to authorize a return or a refundTelevision service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement.If the coverage has not been used, *** *** may have the option to request a cancellation of the service plan coverageAny refund for which the plan would be eligible would be applied to his Acceptance Now balance. I have enclosed a copy of the service plan cancellation request formIt can be mailed to the address listed at the bottom of the form.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive TeamEnclosure

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s warranty concern.I apologize for any frustration *** *** may have experiencedIn conjunction with
the three year warranty administered by Warrantech, the manufacturer SHARP provides a one year manufacturer’s warrantyUp until 07/23/the correct channel for repair is through SHARP who can be contacted at 1-800-237-I regret any confusion contacting the warranty administrator Warrentech during this time may have caused Ms***We appreciate having the opportunity to answer the complaintSincerely, Z.AN***

May 18, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his refrigerator repair.I apologize for any inconvenience Mr*** experienced
Service plans sold through our stores are administered through WarrantechAny decisions regarding repair or replacement would be the responsibility of the service plan administratorIf Mr*** still needs assistance, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

November 22, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the service plan.We regret his continued disappointmentAs indicated in the Terms and Conditions for the service plan, replacement deems the coverage fulfilledWe are unable to offer a refund or a credit toward a new service plan. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team