Southern Appalachian Auto, Inc.

January 25,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** product issue
We apologize for the inconvenience Mr*** may
have experiencedBased on the purchase date Mr*** does not qualify for an exchangeHe is under a extended warranty and much go through serviceFor all questions regarding repairs and qualifications for a exchange, we ask that Mr*** contacts warrantech at 877-456-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.
Regards,
*** ***

July 28, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***s concerns about her delivery.I apologize for any inconvenience Ms*** experienced
Our records indicate that a delivery team visited her home to resolve her issueIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 29,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience Mr***
experiencedWe regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. If Mr*** would like assistance with locating an authorized service provider in his area, *** can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

I have received your letter regarding *** *** claim of damage.I apologize for any frustration *** *** experiencedWe forwarded the claim to the appropriate personnelIt is our understanding that a representative should contact her within the next business days.We appreciate having the
opportunity to answer the complaintSincerely,Ryan ***Executive Team

December 7,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# 1***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the order.I apologize for any inconvenience Ms*** experiencedOur records
indicate that the order was picked upIf she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below I spoke to him on the phone and they are suppose to send a repair man Friday to fix my fridge In addition this message is stating I contact the local office for a credit that he c;aimed he would process It isn't just for my dish washer it was for the inconvenience of all these extra visits this has been going on since October.
Regards,
*** *** ***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s TV concern.I apologize for any inconvenience Mr*** may have experiencedAfter review, I regret
that there was a stock issue for model UN50KUdue to the item being oversoldAs a company, we continually take steps to improve the service of our company so that such an event will not happen againWe ask that Mr*** work with his local store to cancel or sub the order with a similar modelWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The retailer had stock of the item at several stores prior to Christmas While the item may not currently be in stock, it is still listed on their website I will be happy to wait until the item is available so that the retailer can honor the price reflected in my original order
Regards,
*** ***

January 21,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issue
We apologize for the inconvenience and frustration ***
*** may have experiencedOur records indicate Mr*** was issued a credit by Warrantech the warranty provider to reselectOn 01/20/Ms*** did purchase another refrigerator
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

February 14, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the order.We regret his continued disappointmentOur records indicate that a representative at our corporate office reinstated his order after it was canceledA representative should contact him once the order becomes availableIf he has any questions, we request that he contact Jessica at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and accept that company is refusing to honor the promise made by their associate.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI hope we can keep the case open for 10-days, until the gift card is receivedI am skeptical that I will receive it based on my previous experiences with HHGregg
Regards,
*** ***

September 14, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding Ms***’ concerns regarding her delivery.We apologize for any inconvenience Ms***
encounteredWe did need to gather further information in order to provide a resolutionThe customer was contacted and messages were leftHowever, no response was receivedIf Ms*** has questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

October 12,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** delivery issue
We apologize for the inconvenience Ms*** experiencedI reached out to Ms*** as well as left a message for her to return the callI have yet to hear back from herWe ask that Ms*** please return the call so we can assist her with her damage claim
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The response from HH Gregg was typical, no where does it say that I purchased an extended warranty on this computer from their companyMy receipt # is ***, dated 12/12/2015.I have attached a copy of my original receiptI paid for an extended warranty and when asked about warranty I was told by a salesman that it covers everythingIf you have an extended warranty and it is not honored then why is your salesmen lying and why are you selling it? I think that HH Gregg should honor the items they sell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s mattress purchaseI apologize for any frustration *** *** may have experienced
After review, our records show that the delivery of the new mattress was completed on 12/6/In regards to the promised gift card, we have issued a gift card in the amount of $We ask that Ms*** reference invoice *** and allow 1-weeks to receive the cardWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issue
I apologize for the issues experienced by Ms***Unfortunately because
Ms*** is under an extended warranty hhGregg is not authorized to make decisions regarding repairs or exchangesAll decisions are made by WarrantechMs *** will receive a credit to reselect if Warrantech deems the unit non repairable
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney Epps

December 26, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for any inconvenience Ms*** encountered As previously stated, we regret to inform that we do not have authority over the Acceptance Now contractsShe may visit her local store and speak with the Acceptance Now manager for further assistance with the issue. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team