Southern Appalachian Auto, Inc.

July 13, 2016 *** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204 RE: *** *** (# ***) Dear Ms***: I have received your letter regarding *** ***s refrigerator
purchase. I apologize for any inconvenience Ms*** experiencedWe are delivering Ms*** a replacement unit at no extra costThe store manager will contact Ms*** to schedule a delivery date We appreciate having the opportunity to answer the complaint. Sincerely, Whitney E***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response may or may not resolve my complaint. While I have been contacted by the Executive Team and the Incident Team representatives the attitude is let's see if Ameren UE will accept responsibility.There is absolutely no regard to the fact that I the customer who bought a refrigerator has had to suffer and incur property and vehicle damage due to the purchaseAnd that indeed responsibility for this matter may actually be shared between the involved parties (not myself).The fact of the matter is that the driver of the vehicle left the accident scene and HH Gregg, their dispatch team, *** *** LS (HH Gregg transportation provider) and their sub contracted party *** Delivery and Moving Service did not feel it necessary to step in on and have their liability carrier representative contact me to collect information and initiate record; never mind apologizeTo think that this catastrophic event was lightly regarded and that the Dispatch Team did not think it was necessary to act with a sense of urgency, thinking that filing an incident report on through the routine channels was the correct action to take.Whatever happens with Ameren UE, the fact remains that other large trucks have gone up and down this street passing my home for the years I have resided at *** *** ** without incident and the the responsibility of a CDL driver is to always analyze his surroundings in relation to the dimensions of the vehicle he or she is driving.The cost of the refrigerator was $including deliveryI feel that at this time HH Gregg needs to at least refund the pro-rated delivery portion or the full amount of $due to the ongoing effort needed on my part to bring this matter to some sort of conclusionNeedles to say I will need to take time of off work to get the car and home fixed due to buying a new refrigerator.
Regards,
*** ***

May 12, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***I have received your follletter regarding *** *** concerns about his account.We regret his continued disappointmentOur representatives do not have access to accounts or the authorization to make changes to RAC accountsIf he has any questions or he still needs assistance, RAC can be reached at (*** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Bettaer Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** To whom it may concern I never received the XboxAnd have called several times to customer service and they have verified I never received it and I'm yet to get a refundThis is poor customer service And I'm being taken advantage ofHow can I pay for a product I never received

I did email this customer and let him know the products were out of stock but he can return them if they're defective Thank you, Valerie T*** hhgregg E 96th StIndianapolis, IN

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s repair concern.I apologize for any frustration Mr*** may have experiencedAfter speaking with the
warranty company Warrantech and the manufacturer LG, the repair has been completeOn 12/30/a technician on behalf of LG ordered an inlet valve assembly and proceeded to install the part on 1/3/In regards to reimbursement I regret that we are unable to provide any monetary compensation to a closed order of this ageWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

January 19, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for any inconvenience Ms*** has experiencedHer feedback
is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the futureOur records indicate that the order has been cancelled. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

September 8,
*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns regarding a refund.We apologize for any inconvenience Mr*** encountered
Our records indicate that the dishwasher was set for in store pick up and a refund of $for the installation was processed on 09/03/He should be receiving the refund within to business days. We appreciate having the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

January 9, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about the order.We regret his continued disappointmentHowever, we are unable to extend the sale price. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

July 29, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear MsRichardson:I have received your letter regarding *** *** concerns about his delivery and the rebates.I apologize for any inconvenience Mr
*** experiencedIn the interest of good customer relations, we processed a refund of $He should receive it in the next days.We appreciate having the opportunity to answer Mr*** complain** Sincerely,James ** ***Director, Service OperationsJTM/rlb

February 8, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the gift card.We regret his continued disappointmentOur corporate office contacted him to inform him that the store personnel processed a store credit in lieu of the gift cardFor further assistance, he can visit the store and refer to invoice ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

February 2, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your letter regarding *** *** concerns about his dishwasher.I apologize for any inconvenience *** ***
experiencedIt is our understanding that Warrantech authorized a store credit for the replacement of the dishwasherA representative should contact him within the next few business days if they have not contacted him alreadyIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

January 13, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s refund.We apologize for any inconvenience Bosung encounteredAs previously stated, our records indicate that PayPal was refunded on 11/21/16.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

From: hhGregg Online Customer Care Sent: Tuesday, December 13, 8:PM To: *** *** Cc: info Subject: Re: Shipping Label ***, Have you returned your purchase? We will need to have the product back before the refund is issued
Thank You, Rhonda h.h.gregg Customer Service E96th Street Indianapolis, IN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

January 13, 2017From: *** *** Sent: Wednesday, January 18, 5:PM To: info Subject: Complaint #*** As of this date, I have not received a call from hhgregg-the business which is the subject of this complaintI've attempted to call numerous
times, unsuccessfully as wait times exceeded minutesI called the corporate offices in Indiana, left a message with no return callThis company does not appear to be interested in mitigating this complaintSent from my iPad Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I apologize for any inconvenience Ms*** experiencedWe forwarded her information to the delivery center and requested that a representative contact her to address her concerns about the hardwareIf she does not receive a call in a timely manner, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

February 14, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’ concerns about her order.We regret her continued disappointmentOur return period is daysA representative attempted to contact her to offer a $price adjustment for her to keep the television model she receivedIf she still needs assistance, I can be reached at (866) 327- We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Finally HH Greg has picked up the in operable washing machineI am now awaiting my card to be credited back the amount so that I might go and purchase another machine from another vendorThis company treatment of consumers is horrible
Regards,
*** ***

March 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your letter regarding *** *** concerns about her range.I apologize for any inconvenience *** *** experiencedWe
regret that our representatives are not authorized to override decisions made by the manufacturer regarding repair coverageIt is our understanding that cracks are considered physical damage and not coveredIf she has any questions, Samsung can be reached at *** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

March 15, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his furniture.I apologize for any frustration *** *** experiencedWe
regret that we are unable to authorize a return or a refundThe service plans MrHill purchased are administered through Warrantech. Our representative contacted the administrator and was informed that the issues MrHill is experiencing are considered wear and tear and not covered by the service planIf he has any questions about the coverage, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team