Southern Appalachian Auto, Inc.

October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his furniture.I apologize for any inconvenience Mr. [redacted]...

experienced. We regret that we are unable to honor his request.It is my understanding that parts were ordered. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

September 21, 2016
[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the range.I apologize for any inconvenience Mr. [redacted] experienced....

The service plan he purchased is administered through Warrantech. It is our understanding that the denied the claim because they determined the issue with the range was caused by physical damage. As indicated in the Terms and Conditions for the service plan, physical damage is not covered. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The problem lies with a HHGregg subcontractor. I still hold Gregg responsible until repairs are approved and complete
Regards,
[redacted]

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize for any inconvenience Mr. Rose experienced. Our records...

indicate that a refund was processed. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s Warranty concern. I apologize for any inconvenience Ms. [redacted] may have experienced.I regret that at this time we do not have any further information for Ms. [redacted]. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

October
21, 2015RE: [redacted] (# [redacted]Dear [redacted]:I have received your
letter regarding [redacted] and [redacted]’ concerns about their refrigerator.I apologize for any
inconvenience they experienced. However, we are unable to honor their request
for a...

replacement.Our records indicate
that the service plan they purchased is administered through Warrantech. We
regret that our representatives are not authorized to override decisions
regarding coverage. If Mr. and Mrs. [redacted] have any questions, Warrantech can
be reached at (877) 456-9643.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will not be resolved and have decided not to do business with this company any longer. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We did receive the range hood, however a refund as they stated was not applied to the credit card or to us.  No one from HH Greg has contacted either myself or my husband about the microwave or the refund.  We would still like the microwave we paid for and also a discount on order, because of having to wait almost 6 months now.  I would like someone to contact us from HHGreg, I have tried to reach the store in Illinois, but I never receive a phone call back from a manager, and the person I speak to is not able to resolve anything.Thank you for your time,
Regards,
[redacted]

August 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding Edward [redacted] concerns about his dishwasher.I apologize for any inconvenience Mr. [redacted]...

experienced. However, we are unable to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to reimburse him for up to $75 toward the cost of the replacement parts for the rack. If he would like to take advantage of this offer, we request that he submit a copy of the receipt for the dishwasher rack parts to the following address.Corporate Office, hhgreggAttn. Communications4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service Operations

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...

experienced. We regret that we are unable to offer an exchange for the refrigerator. It is my understanding that our store management previously offered to authorize a return for the refrigerator and [redacted] declined. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

January 19, 2017
[redacted]
Revdex.com, Inc.
151 N Delaware St #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
We have received your letter regarding [redacted]’s concern about his purchase.
We apologize for any misunderstanding. However, we are unable to honor his request. The model desired is a close out model and discontinued. We do not have them in stock and we will no longer be receiving them. We cannot provide an item we no longer carry. However, our records indicate that a similar model was provided. If she has further questions or concerns, our call center can be reached at (800)284-7344.
We appreciate the opportunity to address the complaint.
Sincerely,
Stephanie D[redacted]
Executive Team

November 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. As previously stated, there is a 30 day return policy; after 30 days there are no returns or exchanges. The unit does have a one-year manufacturer warranty. If the unit is in need of repairs, Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I called my Credit card and there was nothing wrong with my account before I filled the complaint with the Revdex.com. As a matter of fact the credit card company is still  waiting for HHGregg to finalize the process. HHGregg is lying and they over sold the TV in the original complaint. I am very upset that they are blaming my bank, shame on them! This was deceptive advertising. I have proof that my credit card was fine if needed!
Regards,
[redacted]

March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]’ concerns.I apologize for any inconvenience and frustration [redacted] experienced....

However, we are unable to honor his request.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store management and make the purchase in the next 30 days.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issue.
We apologize for any inconvenience Ms. [redacted] may have experienced....

Our records indicate Ms. [redacted] was issued an exchange on 12/13/16 for the correct base.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the rebuttal made by Mr. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied with the response from HH Greg. Yes, the TV was working when my wife purchased it. However, we did not immediately take possession of the TV; it was picked later that afternoon. The TV was still on the wall when it was purchased. Between the time it was purchased and picked up, it had been removed from the wall and wrapped up. The TV was not plugged in to show it was in good condition when I arrived to pick it up. In good faith, I assumed it was in good working condition.HH Greg states they cannot verify how the damage occurred. How do we know the TV didn't get damaged when their employee removed it from the wall and wrapped it? There was a good amount of time  (hours) between the purchase and pick up and we don't know that the damage DID NOT happen on their watch. If they cannot verify, why are they putting the sole responsibility on us?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

August 7, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her furniture.I apologize for any inconvenience she experienced....

We regret that we are unable to authorize a replacement. It is our understanding that parts on order.In the interest of good customer relations, a representative at our corporate office authorized a price adjustment. She should receive the refund in the next 30 days. If she has any questions about the repair, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. No repairs were made to our refrigerator under this contract thus you may not deduct "repairs" from the purchase price of our refrigerator.  The company that was sent out by Warrantech, ABM Appliance and Repair, came to our house and said that the refrigerator would need to be repaired by a whirlpool authorized service company which they were not.  That service was never scheduled after multiple calls to Warrantech and then the refrigerator was deemed unrepairable and we were told we would be issued a new refrigerator.  The only "service" if you would like to call it that by [redacted] was that we were told to "unplug the refrigerator and let it thaw, that should provide us with a working refrigerator for 10 days or so." To call this a repair is ridiculous.  If you are going to deduct such things from the cost that we paid for our refrigerator, then we would like itemized details of such deductions from the total cost of our purchase to show how you are coming up with hundreds of dollars in "repairs" to our refrigerator that you have deducted.  The "Service" that you all are providing here is called Fraud, and I know for a fact an attorney would agree with us. We will not let this issue rest until you return us the value of our purchase.  We will no longer call Warrantech, because every time we have we have been told that we need to call HHGregg and this turns into us chasing our tails calling back and forth.  Honor the warranty that we paid for or we will continue to pursue with legal recourse if that is what is needed. 
Regards,
[redacted]