Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] HHGregg is kicking the can to Warrantech and Warrantech is dragging their feet.  We have spoken to Warrantech on two separate occasions and they continue to say that they are evaluating the situation.  We have spoken to Warrantech on 23 February and 1 March.  They indicated they where looking at replacing the refrigerator (preferred) but, they have not yet been in contact  with us nor have they made that decision.  I'm requesting HHGregg, apply their vast resources to influence Warrantech to put this issue to rest.  I would expect this issue to be resolved with the next few days. 
Regards,
[redacted]

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience and issues Ms. [redacted] is experiencing...

with her washer. I was able to get in contact warrantech and was informed there has not been a service call on the washer since 11/14/16. They were under the impression that the washer had been repaired.
We ask that if Ms. [redacted] is still having issues with the washer to please contact Warrantech at 800-446-9134 to schedule another service tech out.
If warrantech decides that Ms. [redacted] washer can’t be repaired, she will be issued a credit to reselect.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issues.
We apologize for the inconvenience and frustration Ms. [redacted] experienced. I...

regret that we were unable to delivery the refrigerator was promised. As requested a refund has been processed in the form of a check. We ask that Ms. [redacted] please allow 7/10 business days for the check to be processed and mailed. I reached out to Ms. [redacted] with her confirmation number and provided a call back number.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10753904) Dear Ms. Richardson:I have received your letter regarding [redacted]’ concerns about his furniture and the refund.I apologize for any inconvenience...

Mr. [redacted] experienced. Our records indicate that a refund of $133.49 was processed. He should receive it in the next 30 days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding Ashley Harris’ concerns about the refrigerator.I am sorry for her continued...

disappointment. We are unable to authorize a return through our store. Ms. Harris may have the option to cancel the lease and arrange a pickup of the refrigerator if she does not want to keep it. If she has any questions, she can contact RAC Acceptance Now at [redacted] If the refrigerator is not functioning and she would like assistance with scheduling service, Warrantech can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] purchase issues.
We apologize for the inconvenience and frustration [redacted] experienced. We...

are unable to authorize use of the hhGregg card at the closing location. Due to the store liquidation all sales are final and the hhGregg card is not an accepted form of payment. [redacted] does have the option of going into another location that is not closing in order to use the card and receive special financing; however the pricing will be different. If [redacted] would like to speak more about this matter I did reach out and provide a contact number.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

February 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her request for a return.We are sorry for any disappointment. However, we stand by our previous response. Return requests would need to be handled through Acceptance Now directly. Our representatives do not have access to accounts. If she has any questions, Acceptance Now can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 27, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate...

that the order was fulfilled on 12/26/16. We hope the pick up process went smoothly and hope she enjoys her purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted] experienced....

We regret that given the length of time that has passed since the purchase, we are unable to authorize a return for the refrigerator.Our representative contacted the service plan administrator and was informed that they arranged service with an alternate service provider. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund issue.
We apologize for any inconvenience Mr. [redacted] may have...

experienced. Our records indicate Mr. [redacted] order was canceled 11/25/16. Mr. [redacted] was also emailed 11/25/16 at 8:25am confirming that the order was canceled and could take 7/10 business days for the refund to be issued
12/05/16 $140.39 was issued back to Mr. [redacted] PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards[redacted]  i would like to leave claim open until refund is received in the proper amount.

Revdex.com:
Thanks a lot for taking my concern to HHGregg office.At first, I didn't get any kind of help/ support from the 2501 Wabash Store Manager or from the Customer care support. They were really unprofessional to me.Later I had sent a mail to "[email protected]" explaining about the incident happened to me. The Jessica, Executive Assistant HHgregg replied me and apologized on behalf of hhgregg and addressed my issue.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Regards,
[redacted]

September 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the rebate.We regret his continued disappointment. However, we stand by our previous response. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.I pro-actively followed up with the company a number of times asking about my refund, asking why it was not processed, and received various answers, none satisfactory, until I finally reached a person at the store who offered to put through the credit if I would give them my credit card number over the phone.  I was amazed...I had offered this solution twice before and was told it wasn't necessary!!  Once she put through the credit I received the credit to my Cc account in 2 days!!  Would that HH Gregg had more capable folk like her!  I also received a check from HH Gregg for the damage in the product we did keep.  At this time we are through with HH Gregg, will never, ever shop there; and will tell everyone we know about our problems and the failings of HH Gregg.  Thanks for your efforts, which certainly added to my own, helped to alleviate this situation.
Regards,
[redacted]

November 8, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his warranty.We apologize for any inconvenience Mr. [redacted] encountered. We regret to...

inform that we are unable to provide a service agreement at a prorated charge. If the product is replaced, we will have no further obligation to repair or replace the new product and he will not be entitled to make any further claims under this service agreement. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I bought the television, I was told by a sales person, in your store, that the television, in question, was under warranty for one year.  At this point, I will think about coming to your establishment so we can discuss the extended warranty on the set.  I have read the reviews regarding H &H Gregg customer service and it seems to me that I am not the first person that has been facing an up hill battle when it comes to overall service.  All I have to say, is, that is bad business.  Your customers are the same people that either recommend or not recommend shopping at your store.  I am a person that read reviews regarding a product and whether I will shop at a certain store.   After   everything I have been through over a $600.00 TV set, needless to say, I will not be recommending a store that not only lies to their customers but does not honor their warranties.  I own a home, appliances break down, I just bought a top of the line washer and dryer, where, at [redacted].  Customer service was awesome.  That store I will recommend.   
Regards,
[redacted]

July 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. The store manager informed me that he attempted to contact her and Mr. [redacted] on 7/7 and 7/11. If they still need assistance, Sales Manager Maxo R[redacted] can be reached at (954) 756-3545.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business response fails to address a single point I made, namely: 1) The complete lack of communication from the company (to date I have STILL never received any e-mails from HHGregg informing me that my order was cancelled).  I should not have to monitor my accounts to see a strange refund and contact THEM for information.  2) The egregious period of time (3 weeks) that they failed to notify me that there were any problems with my order and held my money without any attempt to contact me, preventing me from using those funds with a competitor.  The business response merely recites what little information I possessed due to contacting them before filing this Complaint with the Revdex.com.  That is not even remotely an appropriate response to the allegations I have made here.
Regards,
[redacted]

June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the recliner.I apologize for any inconvenience Ms. [redacted]...

experienced. Our representative contacted the service plan administrator and was informed that the previous request for repair was declined due to damage the recliner may have sustained during a move. It is our understanding that they have requested pictures of the damage for the current service request so that they can determine whether the issue would be covered. If Ms. [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have again contacted the local store I had made this purchase at, they have informed me there is an order of 12 units coming in within the week.  However, there are 30+ people waiting on this television so they could not give any further information as to when to expect my delivery.  At this time, I have requested a refund and will make sure that I never do business with HH Gregg in the future. 
Regards,
[redacted]