Southern Appalachian Auto, Inc.

October 1, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about [redacted] order.I apologize for any inconvenience they...

experienced. In the interest of good customer relations, we processed a price adjustment of $81.34. [redacted] should receive the refund in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

September 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the furniture.I apologize for any inconvenience Ms. [redacted]...

experienced. Our records indicate that the service plan she purchased is administered through Warrantech. It is our understanding that a representative contacted her. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his freezer.I apologize for any inconvenience [redacted]...

experienced. According to our records, the service plan he purchased is administered through NEW. Our representative contacted NEW and was informed that the parts needed for the repair are on backorder. It is our understanding that they offered a replacement for the freezer but [redacted] declined. If he has any questions, NEW can be reached at [redacted].We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team

January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the order has been returned. The refund was processed on 01/10/17. Please allow 5 to 7 business days for the funds to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:  This message does not display my information and does seem to be intended for me. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

July 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator. We regret his continued disappointment. However, our representatives are not authorized to override decisions regarding repair coverage.  If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't see any mention in the response in regards to a full refund for the extended warranty.
Regards,
[redacted]

[redacted]  Revdex.com, Inc.  151 N. Delaware Street #2020  Indianapolis, IN 46204  RE: [redacted] (#[redacted]) Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s purchase. I apologize for any frustration [redacted] may have...

experienced. After review, once a product is past our 30 day return/exchange policy, service will need to be set-up with the warranty administrator, Warrantech. We ask that Ms. ** please contact Warrantech at 877-456-9643 to schedule a service call. In regards to food loss, a claim can be submitted by contacting Warrantech. We appreciate having the opportunity to answer the complaint.  Sincerely,  Z.A. N[redacted] Executive Team

December 30, 2016  [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted] customer service issue. We apologize for...

the inconvenience Mr. [redacted] experienced as well as the delay in getting his purchase. Due to the headset being out of stock and limited availability the order could not be fulfilled. Mr. [redacted] has since been issued a refund back to his PayPal account in the amount of $339.99.  We appreciate having the opportunity to answer the complaint.  Sincerely,Whitney E[redacted]

December 12, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] repair issue.
We apologize for any inconvenience Ms. [redacted] may...

have experienced. Due to the issues Ms. [redacted] experienced with her dishwasher, Warrantech has authorized a credit for reselection. The credit information was transferred over our vendor relations department 12/12/16. Ms. [redacted] will be contacted and provided with her credit information within the next 3/5 business days.
Warrantech does offer food reimbursement up to $250.00. We ask that Ms. [redacted] contacts Warrantech the reimbursement.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No one from the company contacted me to apologize or resolve the matter.
Regards,
[redacted]

June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience Ms. [redacted]...

experienced. According to our records, a store credit was authorized for the replacement. It is my understanding that a representative contacted her. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

March 31, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I am sorry for any frustration Ms. [redacted] experienced...

with the refrigerator. Our representative contacted the service plan administrator and was informed that the refrigerator was repaired. If she experiences any further issues, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

March 15, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concern about his television.I apologize for any inconvenience Mr. [redacted] encountered. As previously stated, we are unable to authorize a return/refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] This company is the worst !!   It is ironic that 2 months ago during the first service call the diagnosis was " added to much soap power " and after 3 NO SHOWS scheduled appointments,  HHgregg final diagnosis is misuse of the machine, Even though the machine have been inoperable since the first appointment. This company will do anything not to honor there warranty. They will never get my business every again and I going to make sure I tell this story on any media that allow me to do so.  I going to fail a compliant with the Attorney General Department. Thanks,[redacted]

January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered at our location. Our...

records indicate that there has been an exchanged processed. Her new washer and dryer are scheduled to be delivered on 01/14/17. She will receive a call the night before with her three hour window.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

March 8, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about the promotion code.We apologize for any inconvenience Mr. [redacted] has experienced. We have concluded that there is no further information to add to our original responses. As previously stated model UN65KS800 does not qualify for the discount because it is classified as a UPP model. UPP models are excluded from our discount offers.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

November 5, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] claim of damage.I apologize for any frustration [redacted]...

experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

March 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concern about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. There is...

a 30 day return policy; after 30 days there are no returns or exchanges. The unit did have a one-year manufacturer warranty however, it expired in 2013. If the unit is in need of repairs, Samsung can be reached at (800) 726-7864 for further assistance. However, she would be responsible for any service fee.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team