Southern Appalachian Auto, Inc.

February 6, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. We regret to inform...

that we are unable to return the funds to the time frame it was purchased in. Mr. [redacted] needs to file a dispute with his credit card company in order to receive the funds.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

March 15, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the television.
I apologize for any inconvenience [redacted] experienced. As previously explained unfortunately we are unable to authorize a refund or exchange. There is a 30 day return policy; after which there are no returns and or exchanges. We do apologize for the inconvenience unfortunately we are unable to assist [redacted] regarding this matter.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney
Executive Team

June 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any frustration Ms. [redacted]...

experienced. We regret that we are unable to authorize a replacement or a return. As indicated in our return policy, the return period is 30 days from the date of purchase.According to our records, a delivery team visited Ms. [redacted]’ home to check the water line connection. If they were not able to resolve her issue, she will most likely need to schedule a service call. Most appliances come with a one-year parts and labor manufacturer’s warranty. The manufacturer should be able to assist her with scheduling a service call. Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. According to my bank statements I have received a refund of $35.00 on 5/2/16; not the amount you quoted. I am dissatisfied with your response and lack of urgency refunding my money- which tends to be the accepted behavior with hhgregg.  When can I expect the remaining amount? If you prefer to communicate directly with my lawyer please let me know and I will forward you his contact information. I am in the process of pursuing legal action for the numerous issues I have had to deal with as stated in my original complaint and for funds you have not refunded.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

November 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I apologize for any inconvenience Mr. [redacted]...

experienced. It is my understanding that our delivery management authorized an exchange and contacted him. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company has resolved the issue with the mattress. However, we are still waiting on the discount for the refrigerator. We have provided the name of the employee and the number he can be reached at. We were also informed by the contracted shipping company to deal with HH Gregg corporation about the matter, as they do not handle any financial transactions. HH Gregg corporate is trying to pass the buck to a company that cannot address the issue. 
Regards,
[redacted]

March 30, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about the washer.We apologize for any inconvenience [redacted] encountered. We have concluded that there is no further information to add to our original responses. As previously stated, the option of a store credit or a warranty cancellation (prorated amount) has been offered. Mr. [redacted] may contact Warrantech a (877)456-9643 with his final decision. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

I have received your follow-up letter regarding [redacted] concerns about the order.We regret her continued disappointment. We forwarded her follow-up message about the damage to our Incident Tracking department. If she does not receive a call in a timely manner, they can be reached at [redacted].Our records indicate that a refund was processed for the delivery charge, the dryer kit, and the washer fill hoses. She should receive it in the next few business days if she has not received it already.We appreciate having the opportunity to answer the complaint.Sincerely, [redacted]

April 6, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Due to the fact that the refund was processed over the 30 day return period, we will not be picking up the products. Acceptance Now will be picking up her purchase tomorrow, 04/07/17. For further questions or concerns, Acceptance Now can be reached at (888)672-2411.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced....

Our records indicate that the delivery is scheduled for today. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

We have received your letter regarding [redacted]'s refund.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the refund was processed on 10/21/16. The funds should be reflected on her account.We appreciate the opportunity to address the...

complaint.Sincerely, Stephanie D[redacted] Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have reviewed the response made by [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My Husband and I called them multiple time before involving the Revdex.com. Had HHGregg responded to my issue at that time, I would not have had to file a complaint with the Revdex.com. HHGregg had a different excuse each time we called and then refused to resolve the issue in a timely manner. HHGregg repeatedly tried to blame everyone but themselves for overselling the item and then not informing us in a timely manner. I am still without a TV, because the prices are much higher now then on Black Friday. If I was made aware of the fact that we were not getting the TV from HHGregg, I could have gone to any number of retailers (on Black Friday weekend) and bought one for a comparable price. I am not satisfied-HHGregg mislead us and falsely advertised the sale.
Regards,
[redacted]

December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced....

Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that her order was cancelled and the refund has been processed, it may take up to 10 business days to be reflected on her account. As a customer satisfaction we have provided a $25.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Below is the message I received. When I clicked the problem was resolved, I meant that though I was not happy with the time frame, I would be patient and wait for the completion of the project based on the business' timeline. Under no circumstances will I consider the complaint closed until the job and damages are taken care of. It has been over a month since I filed my complaint and still nothing has been done,Please advise what I should do next.Thanks.
Regards,
[redacted]

February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about her appliances.We regret her continued disappointment. However, we are unable to authorize a return for her appliances. It is our understanding that they should still be covered by the manufacturer’s warranty. If her issues have not been resolved and she would like assistance with scheduling service, Frigidaire can be reached at (800) 374-4432. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

February 3, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the computer.I apologize for any inconvenience Mr. [redacted] experienced. We are...

unable to authorize a return or an exchange. Our records indicate that the computer came with a one-year parts and labor manufacturer’s warranty. Our representatives are unable to make decisions regarding coverage. If Mr. [redacted] would like assistance with arranging service, Dell can be reached at (800) 624-9897.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

November 11, 2016   [redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]s concern about the appliance purchase. I apologize for any frustration [redacted] has experienced.   We have contacted the warranty provider Warrantech. On 11/11/16 the unit was repaired at approximately 9pm CST. If Ms. [redacted] has any further issues, we ask that she contact Warrantech at 877-456-9643.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Good Day,This answer does not answer in any my concern.  I have attached my notes from the event and would call attention that missed appointments, and not taking responsibility for the issue seems to be HH Greggs standard mode of operation.The appliance was purchased from HH Gregg, the warranty company answers the phone HH Gregg, yet in any conversation, I am told that I should call the warranty company.  I got this direction from the local store, and anyone I corresponded with at the corporate office.The behavior is one that ignores common attributes of good customer care.Best Regards,[redacted]
Regards,
[redacted]

December 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. Our...

representative contacted the service plan administrator and was informed that the refrigerator was serviced. If the refrigerator is not functioning properly or if she needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team