Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Please review the attached order and let me know if this validates the purchase. 1.We purchased the item and extended plan from HHGreg2. We followed protocol and opened a claim in September 3. [redacted] Service Team from vonley, GA came to the house and assessed they will replace a part and MUST break the iven door4. The part was delivered to [redacted] October 1 2016 and advised they receive packagea every day, but they will NOT return my call, nor schedule an appointment.1. Issue: No one is takiownership to resolve this matter and I need my oven for the holidays.2. If the service center has assessed the inly way to fix my oven is to break it more, then my request is for the replacement.3. My name has changed to [redacted]  (married 1/5/15)]  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I would like a full refund at this point and someone to pick up my washer and dryer and we will purchase elsewhere.    
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Obviously HHGregg thinks that once they sell an extended warranty for a washing machine, they don't actually have to stand behind it.  That the most fraudulent thing I've ever heard.  It speaks volume on the type of company they inspire to be.  Bottom line is:  I bought an extended warranty for my washer and dryer through HHGregg.   My washer is not working.  I called them and they will NOT come fix it.   Their answer is:  Well, your extended warranty was insured through Warrantec so you deal with them.  I did not buy my warranty through Warrantec, I bought it through HHGregg.   Warrantec, will not even schedule a service call.  It's all a front for HHGregg.   HHGregg is giving me a runaround.  What kind of company does that?  How are they still in business?  Why haven't they been sued.  Judging from their message boards, I'm not alone.  This is a systematic approach with their extended warranty business.  I tried to solve this in a respectable manner since I thought this muust have been an oversight of some sort.  But I can see I'm not dealing with a reputable company.  I suppose I will have to take them to court.  Maybe a good class action suit will make HHGregg more accountable.  Regards,[redacted]
[redacted]

January 13, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
We apologize for the inconvenience Ms. [redacted]...

may have experienced. I have reached out to the delivery manager Devin M[redacted] and he has issued Ms. [redacted] an exchange. The confirmation for the exchange is [redacted]. Mr. M[redacted] will reach out to Ms. [redacted] to provide more information regarding the exchange and delivery.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experienced. Our...

records indicate that an exchange was processed. If she has any questions, our Call Center can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not cancel my order, I never received what I purchased, I still want my table.....it is available online but I have been told I can have it but no one can make that happen........
Regards,
[redacted]

December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] encountered. We...

regret to inform that model 43UH6030 was a door buster. Our door busters were excluded from all our promotions. Below is the disclaimer, if needed. - Use promotion code BLACKFRIDAY to save an extra 15% off purchases $299 and up. Exclusions: discount taken from the lowest ticketed price. Promotion code must be entered at time of purchase to receive the discount. Limit 1 promotion code per customer, per visit. Prior purchases excluded. Any discount, coupon, or other promotional offer applied at time of purchase will reduce your purchase amount and may result in not satisfying the minimum qualifying purchase amount for special financing. Expires November 26, 2016 at 11:59 pm EST. Valid online and in store. Excludes doorbusters, special buy models, clearance, delivery, installation, install kits, shipping, premium service plans, gift cards, computers, tablets, video game systems, streaming devices, Amazon, Vizio, Bose, Dyson, select Samsung, Sony and LG TV models (UPP), Tempur-Pedic, Serta iComfort and Serta iSeries and other manufacturers that prohibit discounting on unilateral price policy (UPP) products. Electrolux brands, GE Brands, Bosch, LG & Samsung appliances are limited to 10% off (except where shown). Amana, KitchenAid, Maytag & Whirpool brands are limited to the price & savings shown. We reserve the right to limit quantities.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

September 23, 2016   [redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern regarding...

refunds to his account. I apologize for any frustration Mr. [redacted] has experienced.   On 9/12/16 under invoice [redacted], a refund of $2489.91 was credited to our mutual customers account.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

November 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the store credit.I apologize for any inconvenience Ms. [redacted] experienced. As...

indicated in the Terms and Conditions for the service plan, the total amount for which the service plan administrator is liable is limited to the retail price of the covered product. When the service plan administrator authorized a store credit, they deducted the amounts they already paid toward the servicing of the product and the food loss claim. Our representative contacted Warrantech on behalf of Ms. [redacted] and they authorized an additional store credit of $211. For further assistance with selecting a replacement, she can visit the store location nearest her and refer to store credit invoices [redacted] and [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] issues with TV.
We apologize for any inconvenience Mr. [redacted] experienced....

The Samsung model “UN48J5200” is out of stock is a discontinued model. Mr. [redacted] did purchase a different model on 12/18/16.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] Rener (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] rebuttal.
After speaking with FedEx regarding the claim, we have made the decision to issue Mr. [redacted] a refund. Because the item was shipped out twice and lost, we feel as if issuing a refund would be the best solution at this time. We ask that Mr. [redacted] allows 3/5 business days for the funds to post back to the original form of payment.

We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]I have received your letter regarding [redacted] concerns about her rebate.I apologize for any inconvenience [redacted]...

experienced. We regret that we are unable to offer a refund for the rebate. Our representative contacted the rebate processing company and was informed that they are processing the rebate. It is our understanding that it should be mailed to her within the next 4 weeks. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

August 8, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Billing or Collection issues.
I apologize for any inconvenience...

Mr. [redacted] experienced. I have made several attempts to contact Mr. [redacted] in regards to his interest fees. Once I receive a call back from Mr. [redacted] we can take the appropriate step to correcting the issue.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her account.I apologize for any misunderstanding. If she placed the order using...

RAC [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. We recommend that she contact RAC at (800) 665-5510 for information about her payments or the rental agreement. We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's September 20, and I still don't have a washer. I had to go to the laundry mat Friday so that my kids would have clean clothes.  I know how long my warranty is good for, but if nobody can come out to fix the issue, what good is it?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

February 8, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] service issues.
I apologize for the customer service Mr. [redacted]...

experienced at our local store. We pride ourselves on convenience and strong customer service at HhGregg and the service you received certainly did not reflect our standards. We hope to have further opportunities to demonstrate that we can serve you better. Our records indicate a refund was issued on 02/04/17 in the amount of $1597.27.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, assuming that I actually receive a gift card within 30 days.
Regards,
[redacted]

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We regret...

that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  Please see the attached email I received from HH Gregg.
Regards,
[redacted] [redacted]