Southern Appalachian Auto, Inc.

April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]
I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted]...

experienced. Given the length of time that has passed since the purchase in 2014, we are unable to honor his request for an exchange. As indicated in our return policy, the return period is 30 days from the date of purchase.In the interest of good customer relations, we can offer to sell him a new refrigerator at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] customer service issue.
We apologize for any inconvenience Mr. [redacted] may...

have experienced. Unfortunately the issues that he is experiencing (warp door) is not covered under the extended warranty. Warrantech states they tried to reach out to Mr. [redacted] and was informed he was on the “do not call list” and ended the call. HhGregg did issue Mr. [redacted] a check in the amount of $371.00 for the cost of the service call.
If Mr. [redacted] has any further questions he can contact the warranty provider Warrantech at
877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#11866473) Dear Ms. [redacted]: I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That is not an acceptable excuse! When HH Greg sent me the coupon the advertisement pictured the TV I wanted to buy with the coupon. There were no disclaimers on the coupon emailed to me. UPP is a price fixing scam retailers use to get out of False, misleading, and dishonest advertising.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted] The Man came & HOPEFULLY this will be the end of this fiasco!

May 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about the other service plan.We regret his continued disappointment. We can offer to cancel the other service plan for a full refund of the purchase price of the service plan as long as the coverage has not been used and a refund was not already processed. I have enclosed the cancellation request form. We request that he submit it to the address listed at the bottom of the form in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure

October 11, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted].
While the units were exchanged due to defects, they were never delivered. Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/16. Mr. [redacted] will receive a call the day before delivery to set a time frame.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted]’ concerns about the microwave and the rebate.I apologize for any...

inconvenience [redacted] experienced. Most appliances come with a one-year parts and labor manufacturer’s warranty. We regret that we are unable to offer repair coverage for the microwave.In the interest of good customer relations, we are sending a gift card to reimburse her for the rebate. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance concern.I apologize for any frustration [redacted] may have experienced. After review, on 1/30/17, under invoice S337-023136, an exchange for a new unit was completed. I regret that the original unit was defective. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] delivery issue.
We apologize for any inconvenience Ms. [redacted] experienced and the delay...

on getting her fridge. Our records indicate Ms. [redacted] fridge was delivered 11/29/16 with no issues. For compensation for the delay we ask that Ms. [redacted] contacts the purchase location and request to speak with a manager.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

January 25, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced. Our...

representative contacted Warrantech and was informed that a service call is scheduled for 1/26. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

February 14, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue.
We apologize for the inconvenience and issues Mr....

[redacted] is currently experiencing.
I have tried to reach out to Mr. [redacted] unfortunately all attempts have been unsuccessful. I was able to reach out to warrantech and was informed that separation on the material is covered up to a certain extent. Mr. [redacted] did state that he would like to cancel his warranty; therefore a cancelation form is attached. So Mr. [redacted] is aware once the warranty is canceled he will no longer have any coverage on his furniture.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

February 24, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his financing.We apologize for any inconvenience Mr. [redacted] has experienced. We...

regret to inform that we are unable to adjust the financing promotion due to the fact that we did not offer 32 months interest free of financing. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] warranty issue.
We apologize for the issues Mr. [redacted] experienced with his...

washer. Warrantech authorized Mr. [redacted] a credit today 11/29/16 to reselect. Along with that he was also issued a reimbursement for laundry $25.00 and another $62.50 for customer satisfaction.
We ask that Mr. [redacted] please allow hhGregg 2/3 business days to process the credit. Once the credit is processed Mr. [redacted] will receive a call with an authorization number, after which he will be able to make his purchase.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have called Hhgregg who referred me to Samsung with my complaint in a very short time. I called and wrote to Samsung several times since Hhgregg referred me there to call. Besides that a year has not gone by to this day for my complaint. They never returned me call or gave me a response to  my letter. Per Samsung's repair contractor this oven is defective I was explained and the did not even want to come out to my house 2x after I finally got some response from Samsung. They said nothing they can do for my claim, This seems fraudulent in my opinion. Samsung can't get the temperature regulated and that is it? I am supposed to live with just being able to use a cook top that also gets too hot? This is a hazardous appliance and that is all they have to say? No, I am not satisfied and like to know what other options I have. They know the oven overheats and is a problem if I would use the self cleaning which the repair man told me NOT TO! Or I have a problem. They know and sold me the oven anyway!
I posted prior to contacting you this bad experience on facebook to warn people and to get my complaints heard as I was not given any repsonses to my requests. I will continue to tell all my friends and anyone that want to listen about my bad experience with HHGregg and the hazardous not self cleaning stove/oven I was sold. That is false advertisement!  I hope you can provide me with an option that I can get satisfaction. They are lying. I have been in touch and that is why I am doing things in writing as a phone call  means nothing apparently. I guess I can contact the federal trade commission about this product and that is should be taken off the market. There has to be a Consumer Protection agency that can help. As I said I take care of my chronically sick daughter who is bedridden 24/7. I do the best I can. They should be ashamed of themselves to sell honest people something that has been falsely ADVERTISED. The oven doe not self clean. It locks, sets on fire, explodes and I am not willing to risk that with my disabled daughter so close to the stove and kitchen. Please help.
Regards,
[redacted]

November 28, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204
[redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate...

that the refund was processed on 11/23/16. The funds should reflect on his account within 5 to 7 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference,details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]