Southern Appalachian Auto, Inc.

Dear Ms. [redacted]:   I have received your letter regarding [redacted]’ concern about the TV purchase. I apologize for any frustration Ms. [redacted] has experienced.   After review, instead of reshipping the item, the order has been refunded in full. We ask that Ms. [redacted] please reference...

invoice [redacted] as her refund confirmation invoice and allow 3-5 business days for the funds to post. We regret that the item was lost and look forward to serving Ms. [redacted].   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

August 2, 2016Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted]Dear [redacted] :We received your letter regarding [redacted] concern regarding her HP desktop.We apologize for any inconvenience [redacted] encountered. We regret...

any misunderstanding, however we are unable to repair or replace the unit due to the fact that cosmetic damages are not covered under the warranty. [redacted] may cancel the warranty and she will receive a prorated refund. The cancellation form is attached. It can be mailed to the address listed at the bottom of the form.  We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted]Executive TeamEnclosure

June 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] claim of damage.We regret her continued disappointment. Our Incident Tracking department is working with the third-party delivery contractor to research Ms. Annas’ claim. They have recently received pictures of the damage and should contact [redacted] within the next few business days with an update. If [redacted] has any questions, our Incident Tracking department can be reached at (317) 705-8654. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’ TV purchase.I apologize for any inconvenience [redacted] may have experienced. After speaking with our...

local store, the return of the TV has been denied. Our local store’s General Management reviewed the damage and it was determined that the damage was caused after purchase. The condition of the unit’s carton, the damage placement and length of time is factored when reviewing damage returns. Due to the ambiguity of the TV installation and the previously listed factors, I regret that per our return policy, we are unable to return a TV that is damaged. We ask that Mr. and Mrs. Rosas please pick- up the unit that has been left at the local store. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

September 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the furniture.I apologize for any inconvenience Ms. [redacted] experienced. We...

regret that we are unable to authorize a return. A representative from our corporate office contacted her to offer assistance with scheduling service. If she has any questions, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McN[redacted]Director, Service OperationsJTM/rlb

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s dryer concern.I apologize for any frustration Mr. [redacted] may have experienced. After review, due to...

the delay and conflicting information provided by hhgregg for Mr. [redacted]’s dryer resolution, we have refunded the washer and dryer connection kits for the order. We ask that Mr. [redacted] please reference refund confirmation invoice 0061-001725 and allow 7-10 business days for the funds to post back to the original form of payment. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the same response I have received all along from the HH Gregg store, Delivery Center, and the Corporate HH Gregg website.  The Store Manager, Delivery Center Manager, Sales Rep, and multiple employees have given me the same response, "We will send this to the appropriate person to handle and they will follow up," is what I have been told since this issue occurred.  I do not feel my complaint will be addressed appropriately or in a timely manner.  I have lost all faith and trust in HH Gregg and I do not think I should have to wait 15 more business days (three weeks) to have this issue resolved.  I also do not feel that this will be addressed accordingly by forwarding this to the appropriate place within HH Gregg.  I have been told multiple times only the Delivery Center Manager can take care of this and that has not happened.  He was unprofessional, rude, evasive, and I feel I have been bullied and purposely avoided.  I feel this needs to be addressed in a more timely manner by someone that can present themselves as a professional.  I would prefer to be contacted by a Corporate Representative within the next week.
Regards,
[redacted]

January 1, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange issues.
We apologize for the inconvenience and frustration...

[redacted] may have experienced. Our records indicate [redacted] refund was issued on 11/21/16 back to the PayPal account. I have forwarded this information over to the appropriated department to verify the funds posted back. Once this information is verified [redacted] will be contacted.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

January 9, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...

indicate that the order has been cancelled and refunded. Please allow 7 to 10 business days for funds to be reflected in the account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

October 13, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding the store credit [redacted] was offered for the replacement of the television.I apologize for...

any inconvenience Ms. [redacted] experienced. A representative from the store is calling her to address her concerns. If she has any questions, the store can be reached at (770) 432-9494. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s blu-ray purchase.I apologize for any frustration [redacted] may have experienced. After...

review, on 1/29/17 the unit was picked up at our local store under invoice [redacted]. I regret that there was a delay with the order. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

October 14, 2016   [redacted]      Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern...

about the appliance purchase. I apologize for any frustration Mr. [redacted] has experienced.   We have reached out to our local store that is aware of the dishwasher handle not fitting. Our local store will be contacting Mr. [redacted] to schedule a service call as soon as possible. We ask the Mr. [redacted] contact us directly if our local store has not contacted him.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Desk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s appliance warranty. I regret any frustration [redacted] may have experienced. After review, the premium...

service plan warranty provider, Warrantech, will not cover what is considered cosmetic wear and tear, per the service agreement. I apologize for any inconvenience this may cause Mr. [redacted]. Alternate resolutions may be able to be reached with the manufacturer Maytag at 1-800-688-9900. If Mr. [redacted] is dissatisfied with his warranty, a cancellation form is enclosed. We can award Mr. [redacted] a full refund of his warranty and ask that he provide a copy of this response with the form if he chooses cancellation. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Enclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  HHGregg notified me by phone that the TV I purchased is no longer available from Samsung, thus they cannot make it available to me.  I went to the store of purchase to attempt to resolve the issue with the store manager.  A very nice man looked at what options he had available and I found them to be unfair.  I could either settle for another brand of TV ( one that sells at a lower price ), or I could accept a larger samsung and pay a higher price.I purchased a 50"samsung tv, based on a print advertisement distributed in our local newspaper.  I view this as a issue of deceptive advertising, the day of purchase I was offered an LG tv instead of a samsung.  During phone inquiries with the store I was offered LG tv, or more expensive tv's for more money.  Today, 1/3/2017, I was offered a LG tv, or more expensive samsung tv's for significantly more money. At no point has HHGregg offered to do the right thing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his television.I apologize for any inconvenience Mr. [redacted]...

experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I wish they honor the warranty stating "One time product REPLACEMENT...no service necessary....IN STORE EXCHANGE for...convenience."  I usually do not purchase extended warranties but did so since I did not have to deal with an outside warranty company.  I have confidential information on my computer that I don't want someone else viewing. Please request they honor the warranty I purchase.Thank you.
Regards,
[redacted]

March 30, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I am very sorry for any frustration she experienced with the washer. A...

representative from our corporate office contacted her to inform her that Warrantech assigned the repair to a different service provider. It is our understanding that the service call is scheduled for 4/7. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team