Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] As you can see from the attached claims taken from LG website regarding their easy clean ovens.  I bought this thinking that this would be easy to clean.  Absolutely, not true.  No residue comes off with this process.  When I called customer service I was informed to take each particle off with a razor blade.  This is not what they claim this oven will do.  This is false advertisement.  I am under the one year warranty and am not satisfied with this outcome  This oven is not even paid for yet.  I have disputed the charge on my credit card and if I don't get satisfaction from there I will proceed to small claims court.

June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted]...

experienced. We regret that we are unable to offer additional store credit. Our records indicate that she selected a replacement model. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television and the stand.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to offer a refund or replacements for the products he purchased in 2013. He may have the option to cancel the coverage for the television service plan he purchased as long as the coverage has not been used and he has not already received a refund for it. If he would like to cancel the service plan, he can fill out the attached form and mail it to the address listed at the bottom of the form. The service plan does not cover physical damage.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamAttachment

January 12, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his order.I apologize for any inconvenience Mr. [redacted] experienced....

Our records indicate that the replacement television was shipped. If he has any questions, our call center can be reached at (866) 974-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I concur that I took delivery of said treadmill, however, HHGregg has not addressed the root of the problem regarding threshold delivery as their website; http://www.hhgregg.com/shippinganddelivery still states that, Threshold Delivery Your product will be shipped via freight to the delivery center nearest your delivery address. Once we confirm receipt at the local delivery center an hhgregg authorized representative will reach out to schedule the delivery date with you. With Threshold Delivery the delivery team will deliver your merchandise and set it in the first dry room in the home." Therefore, HHGregg is falsely advertising what Threshold Delivery service is, since they WILL NOT deliver to the first dry room in the home.  They need to further clarify the service by stating they will only deliver to the first dry room in the home, IF there are no stairs leading up to the door...otherwise, delivery will be at the bottom of the stairs or garage.  I appreciate HHGregg's response and am sure I will do future transactions, however, my complaint is for all future customers--so that the Threshold Delivery service is accurately presented by HHGregg's website. Thank you.     
Regards,
[redacted]

January 13, 2017
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his television.I apologize for any inconvenience Mr. [redacted] experienced....

Our records indicate that a store credit was issued for a replacement. A representative should contact him within the next few business days if they have not contacted him already. If he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

August 2, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted]
Dear [redacted]:We have received your letter regarding [redacted] concerns regarding his in store experience. We apologize for any...

misunderstanding. However, we are unable to honor his request. Our store management may be able to work with him on pricing depending on the model he selects.  We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted]Executive Team

September 28, 201
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issues.
I apologize for any inconvenience Ms....

[redacted] experienced. The $50.00 gift was in suspense due to the issues Ms. [redacted] experienced while trying to make her purchase. We have also issued Ms. [redacted] a $25.00 gift card as she was promised
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I contacted the warranty company several times, before they were able to get someone to come and look at the stove.  They determined that the parts needed to be replaced, but state the earliest they can come and install is 8/23/16.  This is unacceptable I have children and elders in my home and the range does not work at all, so its not like I can use one part or the other, I can not use it at all.  Its already been about 2 weeks without a stove, and now I have to wait 2 more weeks.  This is the warranty company that you chose to represent your organization, so they are a reflection of you.  I need someone out here no later than Monday 8/15/16, but would like someone out sooner than that.  I have to microwave food or buy fast food, this is not acceptable.
Regards,
[redacted]

December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. Mills has experienced. His feedback...

is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate the refund was processed on 12/10/16. The funds may take up to 7 business days to be reflected on his account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Susan Brown My order was already confirmed...   The business had already thanked me for my order. and stated that I could pick it up on May 4th, at the |Brookpark store. It's not my fault that the refrigerator was on sale for 149.00.           I merely made a purchase. and now they're telling me Oh were sorry, but you can't have what you paid for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have talked to a company that they recommended that is going to come to my house and do a second opinion on the issue I'm having with this refrigerator. I have attached the history of this refrigerator and no I am not satisfied but I feel that I have no choice but to accept the second opinion. Look at the attached records and see if you thing anyone should have to go thru what I've been thru after owning a refrigerator for less than 2 years at the time of my complaints. I feel that a different unit would have being more satisfying. I was hoping you all would have took into consideration all of the inconvenience that I have experienced along with all the repairs.    
Regards,
[redacted]

May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding Boyce Putman’s concerns about the refrigerator.We regret his continued disappointment. However, we are unable to authorize a return.In Mr. [redacted] original complaint, he indicated that the manufacturer offered to extend the one-year manufacturer’s warranty. Any authorization for repair or a possible replacement would need to come from the manufacturer. If he still needs assistance, Frigidaire can be reached at (800) 374-4432. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

April 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] complaint about his order.I apologize for any inconvenience he experienced. We...

are processing a refund for his order. He should receive it in the next 30 days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

February 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience Mr. [redacted] experienced. We regret...

that we are unable to authorize an exchange or a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the mattress.I apologize for any frustration [redacted]...

experienced. Our records indicate that an exchange was authorized for the mattress. We are unable to offer an additional exchange or a refund. If he has any questions, our Call Center can be reached at [redacted]
We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]