Southern Appalachian Auto, Inc.

April 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted]...

experienced. Our representative contacted the service plan administrator and was informed that a technician determined that the problem she is experiencing may be caused by an issue with her plumbing. We regret that our representatives are unable to override decisions regarding repair or replacement. If [redacted] has any questions, Warrantech can be reached at ([redacted] We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...

experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

March 3, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding Mr. & Mrs. [redacted]s concern about their refrigerator.We apologize for any inconvenience they have encountered....

Our records indicate that a store credit was provided. She may visit her local store and reference invoice [redacted] to re-select a refrigerator. It has a total amount of $2499.99. For any questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They lie, bottom line. HHGregg is a bad company. Poor customer service
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[We did receive our refund however it took way too long to receive it.  This company has a borderline unethical policy of withholding cash refunds to customers. Further, the store customer service was beyond poor.  Unless the company changes it policy, this cannot be resolved satisfactorily.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
to say we are sorry is not enough.I will share my experience in all social media channels.   
Regards,
[redacted]

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I am sorry for any inconvenience Ms. Falbo experienced. Our...

records indicate that a refund is being processed. She should receive it in the next 30 days. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

September 7, 2016   Peggy Richardson      Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted]   Dear [redacted]:   I have received your letter regarding [redacted] complaint...

concerning her appliance and furniture order. I apologize for any frustration [redacted] has experienced.   On 9/1/16 the sectional set [redacted] ordered was delivered and the price was under the amount our customer requested in the complaint. The refrigerator was cancelled and refunded on 9/5/16. The mattress set cannot be sold at $118. Our local store has adjusted pricing and various good faith gestures that can no longer be extended to a different product set.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. Norman Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Nice try, never......NEVER was I offered my money back, just a lesser quality TV or the option of paying more for the brand I wanted.  You advertise a TV to get people in your store, a TV you did not have, and did not have access to.  Shame on you.  You obviously do not intend to make things right, therefore I will continue to do my best to warn my neighbors of the unethical practices you people display.  Shame.
Regards,
[redacted]

March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted] concerns about his washer.I apologize for any inconvenience Mr. Wayne...

experienced. We regret that we are unable to authorize a replacement. Our representative contacted the service plan administrator and was informed that the repair was completed. If he has any questions, Warrantech can be reached at ([redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 27, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records...

indicate that the order was fulfilled on 12/14/16. We hope the pick up process went smoothly and hope he enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  I was able to come to an agreement with Mr Hagan to settle the situation.  While I preferred to not have the issue in the beginning compensation was given to cover the loss.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  The salesman at HH GREGG assured me if anything broke, the unit (washer or dryer) would've replaced.  It reads that way on the first page of the warranty.  It is a false statement.  They forget to tell you if there are any repairs, the costs of those repairs will be deducted from what you paid and from what your refund will be.  They allow 3 or 4 repairs.  That insures that you will not get back your total refund.  To blame this on Warrenteck who supplies the warranty, is very appalling.  Seems like a fraudulent act.  The victims are the American people!
Regards,
[redacted]

December 20, 2016  [redacted]  Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] (# [redacted])  Dear Ms. [redacted]: I have received your letter regarding [redacted]’ concerns about his order. I apologize for any...

inconvenience Mr. [redacted] experienced. Our records indicate that he received a Samsung washer and dryer. If he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint.  Sincerely,  Ryan M[redacted]Executive Desk

May 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] and [redacted] concerns about the order.I apologize for any inconvenience...

they experienced. Our records indicate that a refund was processed. It should appear in their account within the next few business days if it hasn’t already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding warranty [redacted] issue
We apologize for the inconvenience and frustration Mr. [redacted]...

experienced. I have reached out to Mr. [redacted] in an attempt to gather more information concerning this matter; a message was left to return the call. In order to assist Mr. [redacted] we would need the serial number to the sofa along with pictures.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

November 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her purchase.I apologize for any inconvenience Ms. [redacted]...

experienced. Our Warranties department has received her request for the service plans to be canceled. She should receive the refund in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

February 8, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I am very sorry for any frustration Ms. [redacted] is experiencing...

with the repair. A representative from our corporate office contacted her to inform her that service is scheduled for 2/10. If she has any questions or she needs to reschedule, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team