Southern Appalachian Auto, Inc.

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refund concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, we...

have refunded the account in full under invoice [redacted]. We ask that 3-5 business be allowed for the funds to post. I apologize that there was a shipping error and refund delay. We look forward to providing better future service to Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] [redacted]

February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted]...

experienced. As indicated in the Terms and Conditions for the service plan, the repair of cracked liners is not covered. We regret that we are unable to override the terms of the service plan. If [redacted] has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this response/resolution is satisfactory to me. However, I did not get any cancellation email at all. I did get the refund though. 
Regards,
[redacted]

December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted]...

experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $25.00 gift card. He should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s furniture purchase. I apologize for any frustration Ms. [redacted] may have experienced.   After review, our records show that the order was cancelled by the local store per customer. I regret that regardless of cancel, we are unable to fulfill the order due to discontinuation of product and open box clearance only. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My complaint is regarding the cancellation of my original order, not whether I received a refund or not.  The discounted purchase price was not honored, even though several stores had the item in stock.  To resolve this matter, I am simply requesting the discounted purchase price be honored.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

October 21, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the sales tax.I apologize for any inconvenience [redacted] experienced. Our records indicate that a refund of the sales tax was processed on 10/15.We appreciate...

having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I'm still waiting for the credit to be issued, which they said it can take up to 10 business days, so hopefully there will be no issues with that.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
January 10, 2017Dear HH Gregg Representative:I have received your response and I am still requesting a refund due to the fact that your company needs to accept accountability for the damage done to the tv.  Your store representative did not check the item before it left the store and I can assure you it was not damaged on my part.  I returned the tv to my local store as instructed by your representative from the store in Woodbridge, VA.  You need to contact your manager at the West Broad Street, Richmond, VA store for an explanation as to why he would not accept my return.  I left the tv at the West Broad Street, Richmond, VA store in good faith that a refund would be issued.   I should not be expected to pay for an item that was damaged and has been returned to you.  I will not be picking up the item or a replacement as I wish no further dealings with your organization.  The only option if you will not issue a refund at this point is to contact an attorney and file for small claims court.  I do not understand how I can be expected to pay for a damaged item I do not have in my possession.   I ask that as in good faith customer service since the tv was returned as I was instructed that you issue a full refund so that this can be resolved in a reasonable manner.
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s rebuttal.I apologize for any frustration [redacted] may have experienced. I regret that there was confusion regarding delivery of the product. As stated previously the cooktop has now been delivered. We ask that Mr. [redacted] please contact us if he experiences any further issues. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

February 8, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
I apologize for the issues Ms. [redacted] is...

currently experiencing with her Refrigerator. Unfortunately because Ms. [redacted] is under a manufacture warranty hhGregg and the warranty company is not authorized to make any decisions on repairs and or exchanges. At the time only Samsung can make that determination on whether the unit will be replaced or repaired. I’m sorry that hhGregg could not provide more assistance, however we ask that Ms. [redacted] reaches out to Samsung with all questions or concerns regarding her refrigerator.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his computer.I apologize for any inconvenience Mr. [redacted] experienced....

Our records indicate that a store credit was issued for the replacement of the computer. For further assistance, he can visit the store and refer to invoice 0064-004718. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Below is the last communication I had in regard to ID [redacted] wherein I accepted the resolution offerred by HH Gregg.  On August 12, 2015, they indicated to the Revdex.com that they would send me a $100 gift card within 30 days.  Today is September 12, 2015 and 31 days have not passed and no gift card has been received.  Please let me know what I need to do to re-open this matter since they have not complied with the offered and accepted resolution. Dear Ms. [redacted]: I have received your letter regarding [redacted] concerns about the rebate. I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that her purchase did not qualify for the rebate. However, in the interest of good customer relations, we are sending her a $100 gift card. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint.  Sincerely, James T. M[redacted] Director, Service Operations [redacted]  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I understand hhgregg's stance and not wanting to assist a customer with their complaints. I also understand how hhgregg was in a hurry to have me purchase a more expensive television than the one I originally purchased as well as an expensive warranty. When I had asked for assistance as a customer I was repeatedly transferred to another company,  I was also given the suggestion that I make a claim with my homeowners insurance even though not a single person had seen my television.  Now Even though the Revdex.com had reached out to hhgregg regarding my complaint, there was no response until NBC 5 Chicago asked hhgregg if there was anything that could be done. Thanks to NBC 5 hhgregg has arranged for a technician to come out and evaluate my television. Due to my busy schedule the only day I was available was 4/22/2016 in the morning, the technician arrived at 1130am. The response to the Revdex.com from hhgregg is dated April 21,2016, so the decision was already made regarding my television. As a courtesy to NBC 5 for speaking on my behalf I still allowed the technician, that hhgregg hired, to evaluate my television. I can only hope to share my experience with others.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

November 1, 2016[redacted] Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted]       Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his credit card account.We apologize for any inconvenience Mr. [redacted] encountered. As previously stated, we do not have any access to the credit card information due to security purposes. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

December 29, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the dishwasher.I apologize for any inconvenience Ms. [redacted] experienced. Our...

records indicate that the dishwasher was replaced. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

January 2, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted]...

experienced. We regret that we are unable to honor her request for a replacement. Our representative contacted the service plan administrator and was informed that service is scheduled. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team