Southern Appalachian Auto, Inc.

December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. We regret to...

inform that we are unable to fulfill the refund requested due to our holiday pricing at that time. However, his feedback is very important to us and has been forwarded to the appropriate personnel address. Our records indicate that the delivery was made on 12/10/16. We hope the delivery went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV delivery concern.I apologize for any inconvenience Mr. [redacted] may have experienced. On...

12/20/16, a delivery was completed for replacement TV model UN65KS8000. If necessary, we ask that Mr. [redacted] continue to work with his local store representative regarding the order. I appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

February 17, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his washer.I apologize for any inconvenience [redacted]...

experienced. Our records indicate that an exchange was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

March 24, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the financing.I apologize for any inconvenience [redacted]...

experienced. We forwarded a request that the finance period be updated to reflect the 24-month offer. Any changes should appear on her statement within the next 2 billing cycles.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s  product Issue. I regret that at this time we do not have any updated information. The manufacturer denied the claim along with our local store. Due to the nature of the damage to a product that was installed we are unable to provide a return or exchange. We appreciate having the opportunity to answer the complaint. Sincerely,                                         ...⇄ Z.A. N[redacted] Executive Desk

Normal Wear and Tear on furniture is not considered to be the wood on the inside of the chair completely snapping at the point where the arm meets the chair. I was not told by a rep at the location I purchased this that if I didnt have a reason why the futniture broke they wouldnt replace it. I was told that if my furniture broke for any reason that it would be repaired. If it wasnt repairable they would replace it. This is nothing but blatent and obvious failure to tell your customers what the limotations of the warrenty is, and Blatently lieing to them in order to get a sale. This is absolutely theft by business. That would be like me as a consumer purchasing something on a credit card and not paying for it. HH Gregg should replace or fix all my furniture, based on the orginal agreememt.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ryan M[redacted]s response was laughable.  He fails to take responsibility for my tireless attempts to resolve this matter by calling the facilities because no one answers the phones and when they do the responses are unhelpful and staff persons are rude.  I'm mind blown at the lack of acceptance of responsibility for this matter.   he was correct about one thing and that is that I did have a delivery scheduled for 12/20.  And why mr M[redacted]??? because I got a call from some manager who offered me a substandard product compared to what I purchased!! at the time that I received this call I was at work but desperate to resolve the matter.  I begrudgingly went along with the substitute product.  but feeling unhappy with what I was getting, I went into the store and I was told what I'm getting is a substandard version of what I purchased.  it didn't have the turbo steam and nor did it have the pull out door feature.  I immediately once again became unhappy.  as I spoke with the in store staff, I found out that hhgregg sold me a discontinued product and that was the reason I couldn't get the product that I ordered.  the store offered to provide me with the next product up but I had to pay an extra 140 dollars!!!!   you all are a joke and completely unreal.  take some responsibility for yourselves and your poorly run business.  I felt I had no choice but to pay because I have already had such a hard time with hhgregg.  even if I wanted a refund, I can never get a hold of anyone.  the stores don't want to help with this matter because it was a web order.  hhgregg doesn't seem to run on any high moral ground or ethics and the evidence leaned to me not getting my monies back.  its Chicago with freezing temperatures and I was without the use of washing machines in my home due to all this falderal!.. all of which was on my part no fault!  it was either lose the 1560ish dollars already spent, accept a product I didn't want or pay 140 dollars more just to get what I was promised in the first place.  mr M[redacted] if you find this acceptable you should be ashamed.  I want my 140 dollars back.  I should not have had to pay extra because you all sold me a discontinued product.  your version of bait and switch is loathesome.  you lured me in with black Friday prices but 4 days later when I was suppose to get my product all the sudden you have no more and then I have to pay more money to get what I want????? what I paid for originally????!!!! return those money to me and I would appreciate something more for my troubles.  I placed my order on 11/23 and got my machines 12/20 a month later!!!!  and its only because I had to dig deeper into my own pockets to pay you all off just to show up at my door.        
Regards,
[redacted]

March 15, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that a refund was processed on 02/27/17 in the amount of $773.82. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mrs. [redacted] warranty issue.
We apologize for the issues Mrs. [redacted] experienced...

with her washer. Warrantech has scheduled another tech out to get a second option after which they will decide if it’s necessary to just provide Mrs. [redacted] with a credit to reselect.
If the warranty is canceled Mrs. [redacted] will have to pay for the service call and repair on the washer, along with that the amount would be prorated back from the purchase date to the post marked date. Warrantech would be the one to make the decision if the unit is repaired or exchanged and at this time that have opt to repair it.
If Mrs. [redacted] has any further questions regarding the warranty and or repair we ask that she please contacts warrantech at 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

July 14, 2016     [redacted]       Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (# [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]...

concerns about the delivery performance and installation pricing. I apologize for any inconvenience Mr. [redacted] experienced.   Due to the inconsistent nature of the information provided, and the further follow up work by Mr. [redacted] that was needed to complete installation of his refrigerator, we have reimbursed Mr. [redacted] the $80 he has requested.   The refund confirmation invoice can be referenced under order number [redacted]. Mr. [redacted] will see the credit post to his account in 3-5 business days.   We appreciate having the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

December 13, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] encountered. We...

regret to inform that we are unable to provide a similar model at the same price. However, as customer satisfaction we have issued a $75.00 gift card to use in our store. He should be receiving it within seven to fourteen business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It took me complaiming to the Revdex.com to get assistance with my complaint.
Regards,
[redacted]

June 15, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding Roberto [redacted]’s concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted]...

experienced. Our records indicate that a store credit was issued for a replacement. If he still needs assistance, he can visit the store location nearest him and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], I regret that at this time we do not have any further information regarding Mr. [redacted]'s complaint. Sincerely, Z.A. N[redacted]Executive Team

August 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her refrigerator.We regret her continued disappointment. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

July 13, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: William Knox (# 11519716) Dear Ms. Richardson:I have received your follow-up letter regarding William Knox’s concerns about the refrigerator.We regret his continued disappointment. However, our representatives are unable to override decisions made by the service plan administrator. If [redacted] has any questions or currently needs to schedule service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference details of the offer I reviewed appear below. I reject this because, the store itself accepted responsibility for the damage and should repair or replace as once agreed to. The manufacturer isn't responsible for damage done by the store. This response is NOT acceptable. 
Regards,
[redacted]

April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concern.I apologize for any inconvenience [redacted] experienced. We did not find a...

record of service plan coverage listed on his purchase invoice. If he believes that there are erroneous charges to his account, he may have the option to dispute the charge with the financial institution or account administrator.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

September 24, 2015[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his soundbar.I apologize for any inconvenience Mr....

[redacted] experienced. We regret that we are unable to offer a refund. Our representative contacted the manufacturer and was informed that the soundbar was repaired. We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations