[redacted] filed a complaint citing unwanted services and refund difficulties.
A member of the Executive Support Office reviewed [redacted]'s account and confirmed that the email service has been cancelled and a partial refund of $14.97 was completed as of 8/12. We have accommodated an additional refund in the amount of $24.95 to equal the full amount requested of $39.92. A voice message was left for [redacted] on 8/28 and a follow up email was sent confirming the refunds and providing our direct contact information. We ask that [redacted] contact our office directly if she has any additional questions or concerns related to this matter.
[redacted] filed a Complaint due to difficulties cancelling her Account.
A member of the Executive Support Office attempted to reach [redacted] 3/11 to apologize for the difficulties and address her concerns. A follow up email including contact...
information for a member of the Executive Support Office was also sent. We are willing to work with [redacted] regarding this issuse and ask that she contact our office directly to do proceed.
Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].
We have reviewed the client's account concerns and have found that the...
products have already been cancelled and a partial refund is being processed. Please be aware that it may take 5-7 business days for the funds to reflect within the client's financial provider. Per our terms of service, it is the client's responsibility to phone in and cancel their services, a full refund is not due.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I do see NS service provide false information to Revdex.com... well, ticket [redacted] is open and was escalated TODAY so yes, we do experiencing latency issues and NS is well informed about this.
Please provide a discount of $700 to cover company loses and resolve issue ASAP
Regards,
[redacted]
Dear Revdex.com,
We have received the complaint for [redacted], Complaint # [redacted].
font-size: 12px;">
We have reviewed the customer's account issue and have attempted to gain contact multiple times. We have requested for the client to respond so that we can properly assist and resolve her concerns. We have yet to hear back from the client. The client can reach us through email: [redacted]@web.com or by dialing ###-###-####.
Thank you,
Kellin H[redacted]
Executive Office
web.com
Dear Revdex.com,
[redacted] filed a complaint stating that his domain was removed from his account for malicious reasons. The domain was deleted from the account in error and has since been returned into the customer's account.
[redacted] has my...
direct contact information should he have additional questions or concerns.
Thank you,
Donna W[redacted]
Executive Support Office
[redacted] filed a complaint citing unauthorized charges and dissatisfaction with the refund processing timeframe.
A review of **. [redacted] account confirmed that the charges were for a 5 year renewal of the domain name [redacted]. The renewal was completed via our system because the domain was incorrectly configured to renewal automatically. The renewal was refunded and the expiration date rolled back to 8/9/2014. A member of the Executive Support Office spoke with **. [redacted] on 6/20 and confirmed that she has received the refunds totaling $184.95 as of 6/14/14.
**. [redacted] was also dissatisfied with the 5 day timeframe provided for the refunds to post to her account. We are conducting a full review of **. [redacted] experiences and will address any opportunities or failures we may find. **. [redacted] has been provided with direct contact information to our office and we ask that she contact us if she has any additional questions or concerns.
Dear Revdex.com,
[redacted] filed a complaint stating he purchased [redacted].com and was not able to utilize it.
11px;">I reviewed [redacted]'s account and was able to determine that the customer purchased the domain [redacted].com and not [redacted].com as listed in the complaint. As a onetime Customer Service Gesture, I have accommodated his request and approved the refund and deleted his domain. I ask that [redacted] allow up to 7 business days for the refund to post to his account. I sent a follow up email was sent to [redacted] providing our direct contact information and we ask that he call us directly if he has any additional questions or concerns related to this matter.
Sincerely,
Donna W[redacted]
Dear Revdex.com,
[redacted] rejected our response as he did not receive the refund promised.
I have reached out to our billing office to ensure that a refund was issued to him. It was sent out via USPS on 01/30/15 and should take up to 10 business days to arrive.
I have asked Mr. [redacted] to contact me directly should he continue to experience any difficulty.
Thank you
Donna W[redacted]
Executive Office
Dear Revdex.com,
We have received the complaint for Jim Al, Complaint # [redacted].
We have reviewed the client's site concerns and have found that all tickets associated with the latency issues have been corrected. There are no errors associated with the client's website or check-out portion of the account. We apologize for any inconvenience this may have caused.
Thank you,
Kellin H[redacted]
Executive Office
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the person responding is at best inaccurate the y on more that one occasion provided wrong accounts plus they admitted they did so...I strongly urge this entity to look into the sleazy business practices...For example if you renew domains for a number of years they put the moneys to something else then blame the customer by dunning them via there partner...In a complaint I lodged with the AG's office they play the same game blaming the customer for their deceitful practices and I advise you to look at consumer affair web sites and social media we cant all be wrong...Look at www.[redacted].com Look at [redacted] look at [redacted] and [redacted]...
What are these people telling you other than they are victims of deceitful business practices and miss use of credit cards...Forcing and tricking customers into services they dont need nor desire then using a lousy telephone service to tie up the customer...BEWARE TO THE CUSTOMER WHO FIGHTS BACK AND DOES NOT KNOW HIS OR HER RIGHTS...
IT IS SAD THAT THE Revdex.com WILL PLAY LIP SERVICE TO THESE PEOPLE WHO ARE UNFIT AND DANGEROUS USING CONFIDENTIAL CREDIT INFORMATION UPPER CAPS USED FOR EMPHASIS...
Regards,
[redacted]
Dear Revdex.com,
We have reviewed the complaint for
[redacted], Complaint# [redacted].
We have reached out to this customer
via phone to discuss and resolve...
billing issues. Per the customer’s request, the
account is cancelled and we have provided confirmation of the full refund for $
53.98 via email for his records. Based on the actions taken to satisfy the
customer, we ask that the Revdex.com consider this matter closed.
Candace S[redacted]
Executive Support
Office
Web.com
[redacted] filed a complaint due to difficulties with a refund request.We attempted...
to reach [redacted] with the contact information
provided in the Complaint 3/12. The telephone
number provided on the Complaint was invalid, so a follow up email was sent
including contact information for a member of the Executive Support
Office. We remaining willing to work
with our Customer to address this matter and ask that [redacted] contact our office
directly to proceed.
Dear Revdex.com,
We have received the complaint for [redacted], complaint #[redacted].
12px;">
We have reviewed the client's account concerns and can confirm that the premium dns service has been deleted and will not automatically renew. We apologize for any inconvenience and appreciate the client's patience while this issue was resolved.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] filed a complaint citing a billing issue with her account. **. [redacted] stated that Network Solutions claimed to have refunded her twice via [redacted] and that she now...
owed a balance of $71.17 and if it was not paid, she would be reported to a credit agency.
A review of **. [redacted] account confirmed that Customer Service had attempted to complete a refund and that the payment had been charged back by [redacted]. As a result, it caused a system issue making it look like the refund had completed as well as the charge back. After a full review, it was determined that the refund attempt had failed due to the successful chargeback and the balance has been removed from **. [redacted] account. It is not our policy to report customers to credit agencies as our service terms are pre-paid. A member of the Executive Support Office left a voice message for **. [redacted] on 4/14/14 and sent a follow up email explaining our findings. We have asked **. [redacted] to forward a copy of the email she received so we may investigate the credit agency concern further. **. [redacted] has been provided with direct contact information for our office. We remain willing to speak with **. [redacted] and ask that she contact our office directly regarding this matter.
[redacted] filed a complaint due to difficulties with unwanted add on services and requested a refund/cancellation.
A member of the Executive Support Office spoke with **. [redacted] on 7/16. Our records indicate all but one of the requested refunds had already been issued. As such we issued the remaining refund on 7/16. We also provided **. [redacted] with instruction on how to opt out of the unwanted add on services. **. [redacted] has been provided with our contact information and we ask that he contact us directly if he has any additional concerns related to this matter.
Dear Revdex.com,
We have received the complaint for [redacted], complaint # [redacted].
We have reviewed the client's account concerns...
and have found that the client was actually in violation of our terms of service. The client's account has been suspended until all corrections have been made. There is no refund that is due.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
advertised at a very low price to register a domain name and then at checkout the low price was replaced with a very high price . at the click of the button you would have been charged a very high price on your credit card.
[redacted] filed a complaint citing unwanted services and refund difficulties.
A member of the Executive Support Office reviewed [redacted]'s account and confirmed that the email service has been cancelled and a partial refund of $14.97 was completed as of 8/12. We have accommodated an additional refund in the amount of $24.95 to equal the full amount requested of $39.92. A voice message was left for [redacted] on 8/28 and a follow up email was sent confirming the refunds and providing our direct contact information. We ask that [redacted] contact our office directly if she has any additional questions or concerns related to this matter.
[redacted] filed a Complaint due to difficulties cancelling her Account.
A member of the Executive Support Office attempted to reach [redacted] 3/11 to apologize for the difficulties and address her concerns. A follow up email including contact...
information for a member of the Executive Support Office was also sent. We are willing to work with [redacted] regarding this issuse and ask that she contact our office directly to do proceed.
Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].
We have reviewed the client's account concerns and have found that the...
products have already been cancelled and a partial refund is being processed. Please be aware that it may take 5-7 business days for the funds to reflect within the client's financial provider. Per our terms of service, it is the client's responsibility to phone in and cancel their services, a full refund is not due.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I do see NS service provide false information to Revdex.com... well, ticket [redacted] is open and was escalated TODAY so yes, we do experiencing latency issues and NS is well informed about this.
Please provide a discount of $700 to cover company loses and resolve issue ASAP
Regards,
[redacted]
Dear Revdex.com,
We have received the complaint for [redacted], Complaint # [redacted].
font-size: 12px;">
We have reviewed the customer's account issue and have attempted to gain contact multiple times. We have requested for the client to respond so that we can properly assist and resolve her concerns. We have yet to hear back from the client. The client can reach us through email: [redacted]@web.com or by dialing ###-###-####.
Thank you,
Kellin H[redacted]
Executive Office
web.com
Dear Revdex.com,
[redacted] filed a complaint stating that his domain was removed from his account for malicious reasons. The domain was deleted from the account in error and has since been returned into the customer's account.
[redacted] has my...
direct contact information should he have additional questions or concerns.
Thank you,
Donna W[redacted]
Executive Support Office
[redacted] filed a complaint citing unauthorized charges and dissatisfaction with the refund processing timeframe.
A review of **. [redacted] account confirmed that the charges were for a 5 year renewal of the domain name [redacted]. The renewal was completed via our system because the domain was incorrectly configured to renewal automatically. The renewal was refunded and the expiration date rolled back to 8/9/2014. A member of the Executive Support Office spoke with **. [redacted] on 6/20 and confirmed that she has received the refunds totaling $184.95 as of 6/14/14.
**. [redacted] was also dissatisfied with the 5 day timeframe provided for the refunds to post to her account. We are conducting a full review of **. [redacted] experiences and will address any opportunities or failures we may find. **. [redacted] has been provided with direct contact information to our office and we ask that she contact us if she has any additional questions or concerns.
Dear Revdex.com,
[redacted] filed a complaint stating he purchased [redacted].com and was not able to utilize it.
11px;">I reviewed [redacted]'s account and was able to determine that the customer purchased the domain [redacted].com and not [redacted].com as listed in the complaint. As a onetime Customer Service Gesture, I have accommodated his request and approved the refund and deleted his domain. I ask that [redacted] allow up to 7 business days for the refund to post to his account. I sent a follow up email was sent to [redacted] providing our direct contact information and we ask that he call us directly if he has any additional questions or concerns related to this matter.
Sincerely,
Donna W[redacted]
Dear Revdex.com,
[redacted] rejected our response as he did not receive the refund promised.
I have reached out to our billing office to ensure that a refund was issued to him. It was sent out via USPS on 01/30/15 and should take up to 10 business days to arrive.
I have asked Mr. [redacted] to contact me directly should he continue to experience any difficulty.
Thank you
Donna W[redacted]
Executive Office
Dear Revdex.com,
We have received the complaint for Jim Al, Complaint # [redacted].
We have reviewed the client's site concerns and have found that all tickets associated with the latency issues have been corrected. There are no errors associated with the client's website or check-out portion of the account. We apologize for any inconvenience this may have caused.
Thank you,
Kellin H[redacted]
Executive Office
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the person responding is at best inaccurate the y on more that one occasion provided wrong accounts plus they admitted they did so...I strongly urge this entity to look into the sleazy business practices...For example if you renew domains for a number of years they put the moneys to something else then blame the customer by dunning them via there partner...In a complaint I lodged with the AG's office they play the same game blaming the customer for their deceitful practices and I advise you to look at consumer affair web sites and social media we cant all be wrong...Look at www.[redacted].com Look at [redacted] look at [redacted] and [redacted]...
What are these people telling you other than they are victims of deceitful business practices and miss use of credit cards...Forcing and tricking customers into services they dont need nor desire then using a lousy telephone service to tie up the customer...BEWARE TO THE CUSTOMER WHO FIGHTS BACK AND DOES NOT KNOW HIS OR HER RIGHTS...
IT IS SAD THAT THE Revdex.com WILL PLAY LIP SERVICE TO THESE PEOPLE WHO ARE UNFIT AND DANGEROUS USING CONFIDENTIAL CREDIT INFORMATION UPPER CAPS USED FOR EMPHASIS...
Regards,
[redacted]
Dear Revdex.com,
We have reviewed the complaint for
[redacted], Complaint# [redacted].
We have reached out to this customer
via phone to discuss and resolve...
billing issues. Per the customer’s request, the
account is cancelled and we have provided confirmation of the full refund for $
53.98 via email for his records. Based on the actions taken to satisfy the
customer, we ask that the Revdex.com consider this matter closed.
Candace S[redacted]
Executive Support
Office
Web.com
[redacted] filed a complaint due to difficulties with a refund request.We attempted...
to reach [redacted] with the contact information
provided in the Complaint 3/12. The telephone
number provided on the Complaint was invalid, so a follow up email was sent
including contact information for a member of the Executive Support
Office. We remaining willing to work
with our Customer to address this matter and ask that [redacted] contact our office
directly to proceed.
Dear Revdex.com,
We have received the complaint for [redacted], complaint #[redacted].
12px;">
We have reviewed the client's account concerns and can confirm that the premium dns service has been deleted and will not automatically renew. We apologize for any inconvenience and appreciate the client's patience while this issue was resolved.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] filed a complaint citing a billing issue with her account. **. [redacted] stated that Network Solutions claimed to have refunded her twice via [redacted] and that she now...
owed a balance of $71.17 and if it was not paid, she would be reported to a credit agency.
A review of **. [redacted] account confirmed that Customer Service had attempted to complete a refund and that the payment had been charged back by [redacted]. As a result, it caused a system issue making it look like the refund had completed as well as the charge back. After a full review, it was determined that the refund attempt had failed due to the successful chargeback and the balance has been removed from **. [redacted] account. It is not our policy to report customers to credit agencies as our service terms are pre-paid. A member of the Executive Support Office left a voice message for **. [redacted] on 4/14/14 and sent a follow up email explaining our findings. We have asked **. [redacted] to forward a copy of the email she received so we may investigate the credit agency concern further. **. [redacted] has been provided with direct contact information for our office. We remain willing to speak with **. [redacted] and ask that she contact our office directly regarding this matter.
[redacted] filed a complaint due to difficulties with unwanted add on services and requested a refund/cancellation.
A member of the Executive Support Office spoke with **. [redacted] on 7/16. Our records indicate all but one of the requested refunds had already been issued. As such we issued the remaining refund on 7/16. We also provided **. [redacted] with instruction on how to opt out of the unwanted add on services. **. [redacted] has been provided with our contact information and we ask that he contact us directly if he has any additional concerns related to this matter.
Dear Revdex.com,
We have received the complaint for [redacted], complaint # [redacted].
We have reviewed the client's account concerns...
and have found that the client was actually in violation of our terms of service. The client's account has been suspended until all corrections have been made. There is no refund that is due.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
advertised at a very low price to register a domain name and then at checkout the low price was replaced with a very high price . at the click of the button you would have been charged a very high price on your credit card.